There are 3 incidents or planned maintenances that may be affecting customers on our network.
345362: MAINTENANCE AFFECTING SERVICES Last updated:(09 May 2025 08:39hrs)
Status: Currently open.
Location: CB24 Willingham.
Location: CB24 Willingham.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 12/05/25. Customers may experience an interruption to services for up to 20 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
348967: MAINTENANCE AFFECTING SERVICES Last updated:(09 May 2025 08:35hrs)
Status: Currently open.
Location: DE73 Chellaston, RG1 Reading, RG30 Southcote, RG5 Woodley, CB7 Soham.
Location: DE73 Chellaston, RG1 Reading, RG30 Southcote, RG5 Woodley, CB7 Soham.
There is essential maintenance taking place between the hours of 01:00 and 04:00 on 12/05/25. Customers may experience an interruption to services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
348222: INCIDENT AFFECTING INTERNET SERVICES Last updated:(01 May 2025 19:43hrs)
Status: Currently open.
Location: Greenwich SE10.
Location: Greenwich SE10.
We have a network incident in Greenwich, SE10 affecting internet services. Our team are looking into this.
Please note this is only affecting a small percentage of customers on site and an engineer will be attending in the morning.
Please do not reset your equipment.
Please note this is only affecting a small percentage of customers on site and an engineer will be attending in the morning.
Please do not reset your equipment.
Update (09 May 2025 08:13hrs)
Our engineers will again be attending site on the 15th of May to replace some customer equipment that could be causing this problem.
Services are currently online and are expected to stay mostly stable, the fault impacts a subsection of customers in the SE10 postcode, whose services may drop for a couple of minutes at irregular intervals.
Our engineers will again be attending site on the 15th of May to replace some customer equipment that could be causing this problem.
Services are currently online and are expected to stay mostly stable, the fault impacts a subsection of customers in the SE10 postcode, whose services may drop for a couple of minutes at irregular intervals.
Update (02 May 2025 10:49hrs)
Engineers have investigated the fault and found faulty network equipment is causing loss of service for a small number of customers.
An engineering team has been dispatched to investigate.
Further updates will be provided when new information becomes available
Engineers have investigated the fault and found faulty network equipment is causing loss of service for a small number of customers.
An engineering team has been dispatched to investigate.
Further updates will be provided when new information becomes available