There are 14 incidents or planned maintenances that may be affecting customers on our network.
390236: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:56hrs)
Status: Currently open.
Location: London KT6.
Location: London KT6.
There is essential maintenance taking place between the hours of 20:00 on Thursday 16/04/2026 and 06:00 on Friday 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390247: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:53hrs)
Status: Currently open.
Location: Maldon CM0.
Location: Maldon CM0.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390574: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:51hrs)
Status: Currently open.
Location: Somerset TA3 TA4.
Location: Somerset TA3 TA4.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389326: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:48hrs)
Status: Currently open.
Location: Essex CM7.
Location: Essex CM7.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389379: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:46hrs)
Status: Currently open.
Location: Walton-on-the-Naze CO13 CO14.
Location: Walton-on-the-Naze CO13 CO14.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389141: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:36hrs)
Status: Currently open.
Location: Hampshire GU35.
Location: Hampshire GU35.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391392: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:35hrs)
Status: Currently open.
Location: Surrey KT16.
Location: Surrey KT16.
There is essential emergency maintenance taking place between the hours of 00:00 and 06:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391376: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:33hrs)
Status: Currently open.
Location: Surrey GU3.
Location: Surrey GU3.
There is essential emergency maintenance taking place between the hours of 00:00 and 06:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391373: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:33hrs)
Status: Currently open.
Location: Cornwall PL31.
Location: Cornwall PL31.
There is essential emergency maintenance taking place between the hours of 00:00 and 06:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390226: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:25hrs)
Status: Currently open.
Location: London UB7.
Location: London UB7.
There is essential maintenance taking place between the hours 20:00 on 16/04/2026 until 06:00 on 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390235: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:23hrs)
Status: Currently open.
Location: Surrey KT8.
Location: Surrey KT8.
There is essential maintenance taking place between the hours 20:00 on 16/04/2026 until 06:00 on 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392304: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 Apr 2026 17:40hrs)
Status: Currently open.
Location: Stockport SK1.
Location: Stockport SK1.
There is essential emergency maintenance taking place between the hours 20:00 on 15/04/2026 until 06:00 on 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386909: MAINTENANCE AFFECTING SERVICES Last updated:(14 Apr 2026 10:50hrs)
Status: Currently open.
Location: London W3.
Location: London W3.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392395: INCIDENT AFFECTING INTERNET SERVICES Last updated:(15 Apr 2026 17:44hrs)
Status: Closed.
Location: Peterborough PE26 PE28.
Location: Peterborough PE26 PE28.
We have a network incident in Peterborough affecting internet services. Our team are looking into this and will provide an update by 13:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (15 Apr 2026 17:44hrs)
This incident was closed on Wednesday, April 15th, 2026 at 17:44hrs.
This incident was closed on Wednesday, April 15th, 2026 at 17:44hrs.
Update (15 Apr 2026 17:44hrs)
The third-party engineering team has completed repair works to the affected fibre joint, and services were successfully restored at 16:49 on 15/04/2026.
The third-party engineering team has completed repair works to the affected fibre joint, and services were successfully restored at 16:49 on 15/04/2026.
Update (15 Apr 2026 16:30hrs)
A third-party engineering team has identified damage to a fibre joint on their network and is currently carrying out repair works.
Further updates will be shared as soon as new information becomes available.
A third-party engineering team has identified damage to a fibre joint on their network and is currently carrying out repair works.
Further updates will be shared as soon as new information becomes available.
Update (15 Apr 2026 13:08hrs)
Our engineer has attended the site and confirmed that the fault is on a third-party fibre connection that provides backhaul to the site.
As this is a third-party service, we have contacted the vendor and requested that they arrange for an engineer to attend the site & fault location to resolve the issue.
We will provide further updates as soon as we receive meaningful information.
Our engineer has attended the site and confirmed that the fault is on a third-party fibre connection that provides backhaul to the site.
As this is a third-party service, we have contacted the vendor and requested that they arrange for an engineer to attend the site & fault location to resolve the issue.
We will provide further updates as soon as we receive meaningful information.
Update (15 Apr 2026 11:57hrs)
We have arranged for an engineering team to attend the site.
Their current estimated time of arrival is 13:20.
Once on site, the engineers will begin a thorough investigation to identify the issue and will work to resolve it as soon as the fault is confirmed.
We will continue to provide updates as we receive important information from the on-site team.
Thank you for your patience while we work to restore your services.
We have arranged for an engineering team to attend the site.
Their current estimated time of arrival is 13:20.
Once on site, the engineers will begin a thorough investigation to identify the issue and will work to resolve it as soon as the fault is confirmed.
We will continue to provide updates as we receive important information from the on-site team.
Thank you for your patience while we work to restore your services.