There are 9 incidents or planned maintenances that may be affecting customers on our network.
388067: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(24 Mar 2026 08:19hrs)
Status: Currently open.
Location: Lawford CO11.
Location: Lawford CO11.
There is essential emergency maintenance taking place between the hours 09:00 until 16:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386946: MAINTENANCE AFFECTING SERVICES Last updated:(24 Mar 2026 08:17hrs)
Status: Currently open.
Location: Pontypool NP4 NP44.
Location: Pontypool NP4 NP44.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386816: MAINTENANCE AFFECTING SERVICES Last updated:(24 Mar 2026 08:15hrs)
Status: Currently open.
Location: Sleaford NG34.
Location: Sleaford NG34.
There is essential maintenance taking place between the hours 06:00 until 08:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388476: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:33hrs)
Status: Currently open.
Location: Leeds LS27 BD11 LS12.
Location: Leeds LS27 BD11 LS12.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388475: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:31hrs)
Status: Currently open.
Location: Halifax HX3.
Location: Halifax HX3.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388474: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:30hrs)
Status: Currently open.
Location: Ilkley LS29.
Location: Ilkley LS29.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388473: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:29hrs)
Status: Currently open.
Location: Harrogate HG3 HG4 HG1 HG5.
Location: Harrogate HG3 HG4 HG1 HG5.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388472: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(23 Mar 2026 08:27hrs)
Status: Currently open.
Location: Leeds LS16.
Location: Leeds LS16.
There is essential emergency maintenance taking place between the hours 20:00 on 24/03/2026 until 06:00 on 25/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389488: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(24 Mar 2026 16:46hrs)
Status: Closed.
Location: ELY CB6.
Location: ELY CB6.
We have a network incident in Ely affecting phone and internet services. Our team are looking into this and will provide an update by 13:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Mar 2026 16:46hrs)
This incident was closed on Tuesday, March 24th, 2026 at 16:46hrs.
This incident was closed on Tuesday, March 24th, 2026 at 16:46hrs.
Update (24 Mar 2026 16:45hrs)
Our engineer was able to resolve the issue and customers should see their services coming back. We will close this incident. Thank you for your patience.
Our engineer was able to resolve the issue and customers should see their services coming back. We will close this incident. Thank you for your patience.
Update (24 Mar 2026 14:13hrs)
We have a confirmed ETA of 16:30pm for the engineer to arrive onsite. We will provide a further update once repairs are underway.
We have a confirmed ETA of 16:30pm for the engineer to arrive onsite. We will provide a further update once repairs are underway.
Update (24 Mar 2026 13:41hrs)
We have identified the issue and are directing an engineer to site to fix this issue, we will provide an update with an estimated time of arrival in due course.
We have identified the issue and are directing an engineer to site to fix this issue, we will provide an update with an estimated time of arrival in due course.