Incidents

Current incidents

There are 5 incidents or planned maintenances that may be affecting customers on our network.

390681: MAINTENANCE AFFECTING SERVICES   Last updated:(01 May 2026 08:36hrs)
Status: Currently open.
Location: Aylesham CT3.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 04/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
390678: MAINTENANCE AFFECTING SERVICES   Last updated:(01 May 2026 08:31hrs)
Status: Currently open.
Location: Dover CT16.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 04/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392945: MAINTENANCE AFFECTING TV SERVICES   Last updated:(01 May 2026 08:19hrs)
Status: Currently open.
Location: Burgess Hill.
There is essential emergency maintenance taking place between the hours 08:00 until 17:00 on 01/05/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
393736: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Apr 2026 08:22hrs)
Status: Currently open.
Location: Thetford IP25.
There is essential emergency maintenance taking place between the hours 23:00 on 01/05/2026 until 07:00 on 02/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
393735: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Apr 2026 08:21hrs)
Status: Currently open.
Location: Suffolk IP22 IP14.
There is essential emergency maintenance taking place between the hours 23:00 on 01/05/2026 until 07:00 on 02/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.