There are 17 incidents or planned maintenances that may be affecting customers on our network.
374955: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:59hrs)
Status: Currently open.
Location: BA1 Bath.
Location: BA1 Bath.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374220: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:55hrs)
Status: Currently open.
Location: LE1 & LE3 Leicester.
Location: LE1 & LE3 Leicester.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374076:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:53hrs)
Status: Currently open.
Location: YO23 York.
Location: YO23 York.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370644:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:49hrs)
Status: Currently open.
Location: LS29 West Yorkshire.
Location: LS29 West Yorkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373127 :THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:47hrs)
Status: Currently open.
Location: CV8 Warwickshire.
Location: CV8 Warwickshire.
There is essential third party maintenance taking place between the hours of 00:00 and 08:00 on Thursday 04/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369604: MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:41hrs)
Status: Closed.
Location: HR1 Hereford.
Location: HR1 Hereford.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 02/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Dec 2025 08:41hrs)
This Planned Maintenance was completed on Wednesday, December 3rd, 2025 at 08:41hrs.
This Planned Maintenance was completed on Wednesday, December 3rd, 2025 at 08:41hrs.
357927: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:40hrs)
Status: Closed.
Location: Pontefract WF8.
Location: Pontefract WF8.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Dec 2025 08:40hrs)
This Planned Maintenance was completed on Wednesday, December 3rd, 2025 at 08:40hrs.
This Planned Maintenance was completed on Wednesday, December 3rd, 2025 at 08:40hrs.
370274: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:39hrs)
Status: Closed.
Location: Birmingham B16 B15.
Location: Birmingham B16 B15.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Dec 2025 08:39hrs)
This Planned Maintenance was completed on Wednesday, December 3rd, 2025 at 08:39hrs.
This Planned Maintenance was completed on Wednesday, December 3rd, 2025 at 08:39hrs.
370279: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:39hrs)
Status: Closed.
Location: Bradford BD6.
Location: Bradford BD6.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Dec 2025 08:39hrs)
This Planned Maintenance was completed on Wednesday, December 3rd, 2025 at 08:39hrs.
This Planned Maintenance was completed on Wednesday, December 3rd, 2025 at 08:39hrs.
375995: INCIDENT AFFECTING INTERNET SERVICES Last updated:(03 Dec 2025 08:15hrs)
Status: Closed.
Location: Whitton IP3.
Location: Whitton IP3.
We have a network incident in Whitton, IP3 affecting internet services. Our team are looking into this and will provide an update by 04:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (03 Dec 2025 08:15hrs)
This incident was closed on Wednesday, December 3rd, 2025 at 08:15hrs.
This incident was closed on Wednesday, December 3rd, 2025 at 08:15hrs.
Update (03 Dec 2025 02:29hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 08:00
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 08:00
372333: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:14hrs)
Status: Closed.
Location: Bracknell RG12 RG42 SO14 RG40.
Location: Bracknell RG12 RG42 SO14 RG40.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Dec 2025 08:14hrs)
This incident was closed on Wednesday, December 3rd, 2025 at 08:14hrs.
This incident was closed on Wednesday, December 3rd, 2025 at 08:14hrs.
374245: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:13hrs)
Status: Closed.
Location: Inverness IV2 Aviemore PH22.
Location: Inverness IV2 Aviemore PH22.
There is essential third party maintenance taking place between the hours of 21:00 on Tuesday 02/12/2025 and 08:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Dec 2025 08:13hrs)
This Planned Maintenance was completed on Wednesday, December 3rd, 2025 at 08:13hrs.
This Planned Maintenance was completed on Wednesday, December 3rd, 2025 at 08:13hrs.
374248: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 08:12hrs)
Status: Closed.
Location: Aberdeenshire AB51.
Location: Aberdeenshire AB51.
There is essential third party maintenance taking place between the hours of 21:00 on Tuesday 02/12/2025 and 08:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Dec 2025 08:12hrs)
This Planned Maintenance was completed on Wednesday, December 3rd, 2025 at 08:12hrs.
This Planned Maintenance was completed on Wednesday, December 3rd, 2025 at 08:12hrs.
375996: INCIDENT AFFECTING INTERNET SERVICES Last updated:(03 Dec 2025 07:51hrs)
Status: Closed.
Location: Potton SG19.
Location: Potton SG19.
We have a network incident in Potton, SG19 affecting internet services. Our team are looking into this and will provide an update by 04:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (03 Dec 2025 07:51hrs)
This incident was closed on Wednesday, December 3rd, 2025 at 07:51hrs.
This incident was closed on Wednesday, December 3rd, 2025 at 07:51hrs.
Update (03 Dec 2025 07:51hrs)
Work to restore service was completed at 03:27 on 2025-12-03. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 03:27 on 2025-12-03. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (03 Dec 2025 02:32hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 08:00
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 08:00
375509: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 07:44hrs)
Status: Closed.
Location: Peterborough PE1 PE4.
Location: Peterborough PE1 PE4.
here is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Dec 2025 07:44hrs)
This incident was closed on Wednesday, December 3rd, 2025 at 07:44hrs.
This incident was closed on Wednesday, December 3rd, 2025 at 07:44hrs.
375165/375284: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(03 Dec 2025 07:44hrs)
Status: Closed.
Location: Multiple areas SG8 CB23 PE19 CB6 CB7 PE13 PE30 PE31 PE15.
Location: Multiple areas SG8 CB23 PE19 CB6 CB7 PE13 PE30 PE31 PE15.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 03/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Dec 2025 07:44hrs)
This incident was closed on Wednesday, December 3rd, 2025 at 07:44hrs.
This incident was closed on Wednesday, December 3rd, 2025 at 07:44hrs.
359748: INCIDENT AFFECTING INTERNET SERVICES Last updated:(02 Dec 2025 16:15hrs)
Status: Closed.
Location: HR1 Hereford.
Location: HR1 Hereford.
We have a network incident in Hereford affecting phone and internet services. Our team are looking into this and will provide an update by 18:00
Please do not reset your equipment.
Please do not reset your equipment.
Update (02 Dec 2025 16:15hrs)
This incident was closed on Tuesday, December 2nd, 2025 at 16:15hrs.
This incident was closed on Tuesday, December 2nd, 2025 at 16:15hrs.
Update (02 Dec 2025 16:15hrs)
Outage has been resolved. Planned works on this site took longer than expected to complete.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Outage has been resolved. Planned works on this site took longer than expected to complete.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.