404100: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(11 Jul 2026 03:10hrs)

Status: Currently open.
Location: Bedfordshire SG19.

We have a network incident in the Bedfordshire SG19 area affecting phone and Internet services. Our team are looking into this and will provide an update by 08:00.

Please do not reset your equipment.

No updates for this incident yet.

404067: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(10 Jul 2026 16:38hrs)

Status: Currently open.
Location: Maidenhead SL6.

We have a network incident in the Maidenhead SL6 affecting phone and Internet services. Our team are looking into this and will provide an update by 18:30.

Please do not reset your equipment.

Update (11 Jul 2026 02:39hrs)
The faulty equipment has been replaced by our engineers but services are not working correctly.

We have escalated this fault to the equipment manufacturer.

We do not expect to have any further update until the morning.

We will post the next updated by 09:00.

Update (10 Jul 2026 23:32hrs)
Our engineers have arrived on site and are preparing to replace the faulty equipment.

We will provide a further update as soon as possible.

Update (10 Jul 2026 22:02hrs)
Our engineers are expecting to arrive on site at 23:00 with the replacement equipment.

We will provide a further update at 23:30 or sooner if possible.

Update (10 Jul 2026 21:00hrs)
We are still waiting on the spare part to arrive at site.

We will provide an update as soon as we have an ETA from our engineer.

Update (10 Jul 2026 18:21hrs)
Our engineers are arranging pickup of the replacement equipment and will be travelling to site.

We do not have an ETA yet.

We will provide an update by 20:30 or sooner if possible.

Update (10 Jul 2026 16:42hrs)
We have identified that a key piece of equipment at our site is restarting in an uncontrolled fashion.

We are arranging for the defective equipment to be replaced ASAP.

We will provide an update as soon as we have an ETA for our engineer.

403515: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:58hrs)

Status: Currently open.
Location: Alresford CO7 Tendring CO16.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403514: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:56hrs)

Status: Currently open.
Location: Essex CM0 CM3.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403512: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:55hrs)

Status: Currently open.
Location: Colchester CO7 CO4 CO11.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403511: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:54hrs)

Status: Currently open.
Location: Braintree CO6 CO5.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403507: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:52hrs)

Status: Currently open.
Location: Essex CO13 CO14.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403504: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:51hrs)

Status: Currently open.
Location: Chelmsford CM3 Braintree CM7 CM6 CM77.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403503: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:48hrs)

Status: Currently open.
Location: Tiptree CO5 Heybridge CM9.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403498: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:46hrs)

Status: Currently open.
Location: Little Clacton CO16.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403001: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:45hrs)

Status: Currently open.
Location: Templecombe BA8 BA22.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

402980: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:44hrs)

Status: Currently open.
Location: Taunton TA3 TA4.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

402979: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:43hrs)

Status: Currently open.
Location: Exeter EX2 EX3 EX4 EX5 EX14.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

402973: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:42hrs)

Status: Currently open.
Location: Crewkerne TA18.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

402971: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:41hrs)

Status: Currently open.
Location: Honiton EX14.

There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403342: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:39hrs)

Status: Currently open.
Location: Loughborough LE12.

There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403336: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:38hrs)

Status: Currently open.
Location: Chichester PO10.

There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403335: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:34hrs)

Status: Currently open.
Location: Polegate BN23 BN24 BN26.

There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403326: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:32hrs)

Status: Currently open.
Location: Caddington LU1.

There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403286: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:30hrs)

Status: Currently open.
Location: Rugby CV23 CV21 Lutterworth LE17.

There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403284: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:26hrs)

Status: Currently open.
Location: Dorset BH9.

There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

403282: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:21hrs)

Status: Currently open.
Location: Milton Keynes MK19.

There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

402411: MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 08:18hrs)

Status: Currently open.
Location: London SE16.

There is essential maintenance taking place between the hours 00:00 until 06:00 on 13/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

399839: MAINTENANCE AFFECTING TV SERVICES Last updated:(11 Jul 2026 08:00hrs)

Status: Closed.
Location: Wickwar GL12.

There is essential maintenance taking place between the hours 08:00 until 16:00 on 10/07/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (11 Jul 2026 08:00hrs)
This Planned Maintenance was completed on Saturday, July 11th, 2026 at 08:00hrs.

401367: MAINTENANCE AFFECTING SERVICES Last updated:(11 Jul 2026 07:58hrs)

Status: Closed.
Location: Cheltenham GL51.

There is essential maintenance taking place between the hours 08:00 until 17:00 on 09/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (11 Jul 2026 07:58hrs)
This Planned Maintenance was completed on Saturday, July 11th, 2026 at 07:58hrs.

399608: MAINTENANCE AFFECTING TV SERVICES Last updated:(11 Jul 2026 07:58hrs)

Status: Closed.
Location: Swindon SN4.

There is essential maintenance taking place between the hours 08:00 until 16:00 on 10/07/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (11 Jul 2026 07:58hrs)
This Planned Maintenance was completed on Saturday, July 11th, 2026 at 07:58hrs.

397377 : MAINTENANCE AFFECTING SERVICES Last updated:(10 Jul 2026 14:48hrs)

Status: Closed.
Location: MK10, MK13, MK16, MK17 Milton Keynes.

There is essential maintenance taking place between the hours of 09:00 and 15:00 on Mon-Thur date 06/07/2026-10/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (10 Jul 2026 14:48hrs)
This Planned Maintenance was completed on Friday, July 10th, 2026 at 14:48hrs.

Incidents