There are 25 incidents or planned maintenances that may be affecting customers on our network.
374126: INCIDENT AFFECTING INTERNET SERVICES Last updated:(19 Nov 2025 09:13hrs)
Status: Currently open.
Location: BA5, BS4, BS13, BS14, BS16, GL12, SN10, SN15.
Location: BA5, BS4, BS13, BS14, BS16, GL12, SN10, SN15.
We have a network incident in multiple locations in the South East of England affecting internet services intermittently. Our team are looking into this and will provide an update by 11:30.
Please do not reset your equipment.
Please do not reset your equipment.
No updates for this incident yet.
373306: INCIDENT AFFECTING INTERNET SERVICES Last updated:(19 Nov 2025 09:04hrs)
Status: Currently open.
Location: NR31 Bradwell.
Location: NR31 Bradwell.
We have a network incident in Bradwell affecting internet services. We're seeing slow speeds and intermittent connection across site. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
No updates for this incident yet.
370968 MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 08:39hrs)
Status: Currently open.
Location: Derby CF10, DE24, DE72.
Location: Derby CF10, DE24, DE72.
There is maintenance taking place between the hours of 09:00 and 16:00 on 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363645 MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 08:06hrs)
Status: Currently open.
Location: Consett DH8.
Location: Consett DH8.
There is maintenance taking place between the hours of 09:00 and 16:00 on 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369633 MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 08:04hrs)
Status: Currently open.
Location: Fleet GU51, RG27.
Location: Fleet GU51, RG27.
There is maintenance taking place between the hours of 08:00 and 16:00 on 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373655 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 08:02hrs)
Status: Currently open.
Location: South End on Sea SS2.
Location: South End on Sea SS2.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371640 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 08:00hrs)
Status: Currently open.
Location: Aylesham CT3.
Location: Aylesham CT3.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369614 THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:58hrs)
Status: Currently open.
Location: Farnborough GU14.
Location: Farnborough GU14.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374096: INCIDENT AFFECTING VOICE AND INTERNET SERVICES Last updated:(18 Nov 2025 20:33hrs)
Status: Currently open.
Location: TN39 Bexhill-On-Sea.
Location: TN39 Bexhill-On-Sea.
We have a network incident in the TN23 area affecting voice and internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (18 Nov 2025 21:40hrs)
Engineers will be scheduled to visit this site and work on the fault tomorrow 19/11/25.
A further update will be made at 10:00hrs 19/11/25 or earlier if we have a significant update.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Please do not reset your equipment.
Engineers will be scheduled to visit this site and work on the fault tomorrow 19/11/25.
A further update will be made at 10:00hrs 19/11/25 or earlier if we have a significant update.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Please do not reset your equipment.
370968:MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:52hrs)
Status: Closed.
Location: DE24 Derby.
Location: DE24 Derby.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:52hrs)
This Planned Maintenance was completed on Wednesday, November 19th, 2025 at 07:52hrs.
This Planned Maintenance was completed on Wednesday, November 19th, 2025 at 07:52hrs.
373600:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:51hrs)
Status: Closed.
Location: EX19 Devon.
Location: EX19 Devon.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:51hrs)
This incident was closed on Wednesday, November 19th, 2025 at 07:51hrs.
This incident was closed on Wednesday, November 19th, 2025 at 07:51hrs.
373304:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:51hrs)
Status: Closed.
Location: LS12 Leeds.
Location: LS12 Leeds.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:51hrs)
This incident was closed on Wednesday, November 19th, 2025 at 07:51hrs.
This incident was closed on Wednesday, November 19th, 2025 at 07:51hrs.
373249:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:50hrs)
Status: Closed.
Location: BA8 Somerset.
Location: BA8 Somerset.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:50hrs)
This incident was closed on Wednesday, November 19th, 2025 at 07:50hrs.
This incident was closed on Wednesday, November 19th, 2025 at 07:50hrs.
372894:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:50hrs)
Status: Closed.
Location: RG21 Basingstoke.
Location: RG21 Basingstoke.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:50hrs)
This incident was closed on Wednesday, November 19th, 2025 at 07:50hrs.
This incident was closed on Wednesday, November 19th, 2025 at 07:50hrs.
372891:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:49hrs)
Status: Closed.
Location: SG19 Bedfordshire.
Location: SG19 Bedfordshire.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:49hrs)
This incident was closed on Wednesday, November 19th, 2025 at 07:49hrs.
This incident was closed on Wednesday, November 19th, 2025 at 07:49hrs.
372795:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:49hrs)
Status: Closed.
Location: CV6 Coventry.
Location: CV6 Coventry.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:49hrs)
This Planned Maintenance was completed on Wednesday, November 19th, 2025 at 07:49hrs.
This Planned Maintenance was completed on Wednesday, November 19th, 2025 at 07:49hrs.
372664:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:48hrs)
Status: Closed.
Location: IP2 Suffolk.
Location: IP2 Suffolk.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:48hrs)
This incident was closed on Wednesday, November 19th, 2025 at 07:48hrs.
This incident was closed on Wednesday, November 19th, 2025 at 07:48hrs.
372662:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:48hrs)
Status: Closed.
Location: IP8 Suffolk.
Location: IP8 Suffolk.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:48hrs)
This incident was closed on Wednesday, November 19th, 2025 at 07:48hrs.
This incident was closed on Wednesday, November 19th, 2025 at 07:48hrs.
372490:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:47hrs)
Status: Closed.
Location: CO16 Essex.
Location: CO16 Essex.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:47hrs)
This incident was closed on Wednesday, November 19th, 2025 at 07:47hrs.
This incident was closed on Wednesday, November 19th, 2025 at 07:47hrs.
372488:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:46hrs)
Status: Closed.
Location: CO7 Essex.
Location: CO7 Essex.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:46hrs)
This incident was closed on Wednesday, November 19th, 2025 at 07:46hrs.
This incident was closed on Wednesday, November 19th, 2025 at 07:46hrs.
369629:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:46hrs)
Status: Closed.
Location: MK4 Milton Keynes.
Location: MK4 Milton Keynes.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:46hrs)
This incident was closed on Wednesday, November 19th, 2025 at 07:46hrs.
This incident was closed on Wednesday, November 19th, 2025 at 07:46hrs.
368931:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:45hrs)
Status: Closed.
Location: WV8 Wolverhampton.
Location: WV8 Wolverhampton.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:45hrs)
This Planned Maintenance was completed on Wednesday, November 19th, 2025 at 07:45hrs.
This Planned Maintenance was completed on Wednesday, November 19th, 2025 at 07:45hrs.
366572:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 07:44hrs)
Status: Closed.
Location: BA1 Bath.
Location: BA1 Bath.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 19/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Nov 2025 07:44hrs)
This Planned Maintenance was completed on Wednesday, November 19th, 2025 at 07:44hrs.
This Planned Maintenance was completed on Wednesday, November 19th, 2025 at 07:44hrs.
373982 : EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Nov 2025 15:38hrs)
Status: Closed.
Location: BH21 Wimborne.
Location: BH21 Wimborne.
There is emergency maintenance taking place between the hours of 14:30 and 17:00 Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Nov 2025 15:38hrs)
This incident was closed on Tuesday, November 18th, 2025 at 15:38hrs.
This incident was closed on Tuesday, November 18th, 2025 at 15:38hrs.
374017: INCIDENT AFFECTING INTERNET SERVICES Last updated:(18 Nov 2025 14:43hrs)
Status: Closed.
Location: PE28 Sawtry.
Location: PE28 Sawtry.
We have a network incident in Sawtry affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (18 Nov 2025 14:43hrs)
This incident was closed on Tuesday, November 18th, 2025 at 14:43hrs.
This incident was closed on Tuesday, November 18th, 2025 at 14:43hrs.
Update (18 Nov 2025 14:43hrs)
Work to restore service was completed at 13:47 on 18/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 13:47 on 18/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.