There are 4 incidents or planned maintenances that may be affecting customers on our network.
372359 : INTERMITTENT INCIDENT AFFECTING INTERNET SERVICES Last updated:(12 Dec 2025 13:16hrs)
Status: Currently open.
Location: LE16 Harborough.
Location: LE16 Harborough.
We have an intermittent network incident in Harborough affecting internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (12 Dec 2025 16:17hrs)
We have engaged a third party to troubleshoot and investigate this fault.
We are talking to the third party, and liaising with them to carry out a joint visit with our engineers.
We will update you again when we've got new relevant information.
We have engaged a third party to troubleshoot and investigate this fault.
We are talking to the third party, and liaising with them to carry out a joint visit with our engineers.
We will update you again when we've got new relevant information.
Update (12 Dec 2025 14:08hrs)
We are seeing intermittent drops on the site affecting the internet connection on site.
We are now waiting for an engineer to attend site and perform troubleshooting.
We will update you again by 17:00.
We are seeing intermittent drops on the site affecting the internet connection on site.
We are now waiting for an engineer to attend site and perform troubleshooting.
We will update you again by 17:00.
375762: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Dec 2025 08:39hrs)
Status: Currently open.
Location: Cambridge CB23.
Location: Cambridge CB23.
There is essential emergency maintenance taking place between the hours 22:00 on 15/12/2025 until 06:00 on 16/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375202: MAINTENANCE AFFECTING SERVICES Last updated:(12 Dec 2025 08:38hrs)
Status: Currently open.
Location: Kent DA10.
Location: Kent DA10.
There is essential maintenance taking place between the hours 22:00 on 15/12/2025 until 06:00 on 16/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375760: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Dec 2025 08:25hrs)
Status: Currently open.
Location: Cambridge CB23.
Location: Cambridge CB23.
There is essential maintenance taking place between the hours 22:00 on 14/12/2025 until 06:00 on 15/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.