There are 9 incidents or planned maintenances that may be affecting customers on our network.
389047: INCIDENT AFFECTING PHONE SERVICES Last updated:(20 Mar 2026 09:19hrs)
Status: Currently open.
Location: Not Area Specific | Any Location.
Location: Not Area Specific | Any Location.
We are aware of a small number of customers experiencing phone service issues where no calls can be made to or from their number.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 12:00 at the latest.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 12:00 at the latest.
Update (20 Mar 2026 12:25hrs)
Good afternoon,
A temporary workaround has been applied to restore the ability to make and receive calls following the issues experienced this morning. We are continuing to work closely with our third-party vendor to implement a permanent fix and minimise any future disruption.
If you encounter any phone issues that you believe are unrelated, please continue to report them through the usual channels.
Good afternoon,
A temporary workaround has been applied to restore the ability to make and receive calls following the issues experienced this morning. We are continuing to work closely with our third-party vendor to implement a permanent fix and minimise any future disruption.
If you encounter any phone issues that you believe are unrelated, please continue to report them through the usual channels.
387086 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Mar 2026 08:30hrs)
Status: Currently open.
Location: TN39, TN34, TN37 Sussex.
Location: TN39, TN34, TN37 Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 23/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387404: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Mar 2026 08:23hrs)
Status: Currently open.
Location: IV2 Inverness and PH22 Aviemore.
Location: IV2 Inverness and PH22 Aviemore.
There is essential emergency third party maintenance taking place between the hours of 06:00 and 19:00 on Sunday 22/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387401 : EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Mar 2026 08:20hrs)
Status: Currently open.
Location: AB51, Inverurie Aberdeenshire.
Location: AB51, Inverurie Aberdeenshire.
There is essential emergency third party maintenance taking place between the hours of 06:00 and 19:00 on Sunday 22/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387628 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Mar 2026 08:12hrs)
Status: Closed.
Location: RM15 Aveley, DA10 Ebblesfleet, DA9 & DA10 Kent.
Location: RM15 Aveley, DA10 Ebblesfleet, DA9 & DA10 Kent.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 20/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Mar 2026 08:12hrs)
This Planned Maintenance was completed on Friday, March 20th, 2026 at 08:12hrs.
This Planned Maintenance was completed on Friday, March 20th, 2026 at 08:12hrs.
388173 :THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Mar 2026 07:51hrs)
Status: Closed.
Location: PH22 Aviemore.
Location: PH22 Aviemore.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 20/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (20 Mar 2026 07:51hrs)
This Planned Maintenance was completed on Friday, March 20th, 2026 at 07:51hrs.
This Planned Maintenance was completed on Friday, March 20th, 2026 at 07:51hrs.
388544: INCIDENT AFFECTING PHONE SERVICES Last updated:(20 Mar 2026 07:46hrs)
Status: Closed.
Location: Not Area Specific | Any Location.
Location: Not Area Specific | Any Location.
We are aware of a small number of customers experiencing phone service issues where incoming calls cannot be made to their number.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 18:00 at the latest.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 18:00 at the latest.
Update (20 Mar 2026 07:46hrs)
This incident was closed on Friday, March 20th, 2026 at 07:46hrs.
This incident was closed on Friday, March 20th, 2026 at 07:46hrs.
Update (20 Mar 2026 07:46hrs)
Further remedial work was completed in the early hours of this morning to implement the permanent fix. Following these changes, we now observe the platform operating normally and confirm that the issue is fully resolved.
We will continue to monitor closely, but no further impact is expected.
Further remedial work was completed in the early hours of this morning to implement the permanent fix. Following these changes, we now observe the platform operating normally and confirm that the issue is fully resolved.
We will continue to monitor closely, but no further impact is expected.
Update (19 Mar 2026 12:07hrs)
A temporary fix has now been applied, and incoming call services have been restored for the affected customers. Our teams and our third-party vendor will continue to monitor the platform closely to ensure stability.
Further work is scheduled to take place in the early hours of tomorrow morning to implement a permanent fix. No impact to service is expected during this maintenance.
We appreciate your patience while we worked to resolve the issue and will provide another update once the permanent fix has been completed.
A temporary fix has now been applied, and incoming call services have been restored for the affected customers. Our teams and our third-party vendor will continue to monitor the platform closely to ensure stability.
Further work is scheduled to take place in the early hours of tomorrow morning to implement a permanent fix. No impact to service is expected during this maintenance.
We appreciate your patience while we worked to resolve the issue and will provide another update once the permanent fix has been completed.
Update (19 Mar 2026 07:51hrs)
We are continuing to work on the issue affecting incoming calls for a number of customers. At this time, we do not have any new information to share, but our teams and our third-party vendor remain fully engaged in identifying the cause and restoring normal service.
We understand how disruptive this can be and want to reassure you that resolving this issue is our top priority. Thank you for your continued patience while our investigations continue.
We will provide further updates as soon as more details become available.
We are continuing to work on the issue affecting incoming calls for a number of customers. At this time, we do not have any new information to share, but our teams and our third-party vendor remain fully engaged in identifying the cause and restoring normal service.
We understand how disruptive this can be and want to reassure you that resolving this issue is our top priority. Thank you for your continued patience while our investigations continue.
We will provide further updates as soon as more details become available.
Update (18 Mar 2026 19:14hrs)
We are continuing to work on the issue affecting incoming calls for a number of customers. Due to the complex nature of the fault, our teams and our third-party vendor are carrying out detailed investigations, which will take some time to complete.
We understand the disruption this may cause and want to reassure you that resolving this remains our top priority. Thank you for your patience while we continue our work.
We will provide further updates as soon as more information becomes available,
We are continuing to work on the issue affecting incoming calls for a number of customers. Due to the complex nature of the fault, our teams and our third-party vendor are carrying out detailed investigations, which will take some time to complete.
We understand the disruption this may cause and want to reassure you that resolving this remains our top priority. Thank you for your patience while we continue our work.
We will provide further updates as soon as more information becomes available,
Update (18 Mar 2026 13:34hrs)
We are still actively investigating the issue affecting incoming calls for a number of customers. Our teams, together with our third-party vendor, continue to work through the available data to isolate the cause and restore normal service.
We understand how important reliable phone services are, and we appreciate your patience while our work continues.
We will provide another update as soon as we have further information
We are still actively investigating the issue affecting incoming calls for a number of customers. Our teams, together with our third-party vendor, continue to work through the available data to isolate the cause and restore normal service.
We understand how important reliable phone services are, and we appreciate your patience while our work continues.
We will provide another update as soon as we have further information
Update (17 Mar 2026 17:55hrs)
We are continuing to investigate the issue affecting incoming calls for a number of customers. Our teams, along with our third-party vendor, are actively working to identify the underlying cause and restore normal service as quickly as possible.
Thank you for your patience while we work to resolve this. We will share further information as soon as it becomes available.
We are continuing to investigate the issue affecting incoming calls for a number of customers. Our teams, along with our third-party vendor, are actively working to identify the underlying cause and restore normal service as quickly as possible.
Thank you for your patience while we work to resolve this. We will share further information as soon as it becomes available.
389018: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(20 Mar 2026 07:23hrs)
Status: Closed.
Location: Pirton SG5.
Location: Pirton SG5.
We have a network incident in Pirton affecting phone and internet services. Our team are looking into this and will provide an update by 04:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (20 Mar 2026 07:23hrs)
This incident was closed on Friday, March 20th, 2026 at 07:23hrs.
This incident was closed on Friday, March 20th, 2026 at 07:23hrs.
Update (20 Mar 2026 07:22hrs)
Work to restore service was completed at 03:53 on 20/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 03:53 on 20/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (20 Mar 2026 01:05hrs)
We are continuing to investigate the issue thoroughly and will provide an update as soon as we have meaningful progress to share.
Thank you for your patience during this time
We are continuing to investigate the issue thoroughly and will provide an update as soon as we have meaningful progress to share.
Thank you for your patience during this time
389002: INCIDENT AFFECTING PHONE & INTERNET SERVICES Last updated:(19 Mar 2026 23:48hrs)
Status: Closed.
Location: Braintree CM3.
Location: Braintree CM3.
We have a network incident in Braintree affecting phone and internet services. Our team are looking into this and will provide an update by 20:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (19 Mar 2026 23:48hrs)
This incident was closed on Thursday, March 19th, 2026 at 23:48hrs.
This incident was closed on Thursday, March 19th, 2026 at 23:48hrs.
Update (19 Mar 2026 23:48hrs)
Work to restore service was completed at 23:40 on 19/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 23:40 on 19/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (19 Mar 2026 22:58hrs)
The third-party engineer has arrived on-site and is currently replacing the faulty hardware.
Once the replacement is complete, we will begin monitoring for service recovery.
Thank you for your patience while we work to resolve this issue.
The third-party engineer has arrived on-site and is currently replacing the faulty hardware.
Once the replacement is complete, we will begin monitoring for service recovery.
Thank you for your patience while we work to resolve this issue.
Update (19 Mar 2026 21:31hrs)
We have been informed of a delay to the third-party engineer’s arrival on-site. Their updated estimated time of arrival is 00:30.
We apologise for the additional delay and appreciate your patience while we continue working to restore service.
We have been informed of a delay to the third-party engineer’s arrival on-site. Their updated estimated time of arrival is 00:30.
We apologise for the additional delay and appreciate your patience while we continue working to restore service.
Update (19 Mar 2026 21:00hrs)
We have received confirmation that the attending third-party engineer is expected to arrive on-site at 22:45.
We will provide a further update once the engineer has arrived.
We have received confirmation that the attending third-party engineer is expected to arrive on-site at 22:45.
We will provide a further update once the engineer has arrived.
Update (19 Mar 2026 19:17hrs)
We have identified the fault as being related to on-site equipment.
We are currently coordinating with a third-party engineering team to arrange replacement of the affected hardware and restore service as soon as possible.
We will provide an update, including the engineer’s estimated time of arrival, as soon as it becomes available.
Thank you for your patience while we work to resolve this issue.
We have identified the fault as being related to on-site equipment.
We are currently coordinating with a third-party engineering team to arrange replacement of the affected hardware and restore service as soon as possible.
We will provide an update, including the engineer’s estimated time of arrival, as soon as it becomes available.
Thank you for your patience while we work to resolve this issue.