There are 11 incidents or planned maintenances that may be affecting customers on our network.
360723:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Sep 2025 11:06hrs)
Status: Currently open.
Location: Bedfordshire SG19.
Location: Bedfordshire SG19.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 05/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
359459: MAINTENANCE AFFECTING SERVICES Last updated:(03 Sep 2025 11:02hrs)
Status: Currently open.
Location: Cheltenham GL51.
Location: Cheltenham GL51.
There is essential maintenance taking place between the hours of 09:00 to 16:00 on Thursday 04/09/2025. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363085: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(03 Sep 2025 10:54hrs)
Status: Currently open.
Location: Ely CB7.
Location: Ely CB7.
There is emergency third party maintenance taking place between the hours of 23:00 on Wednesday 03/09/2025 until 08:00 on Thursday 04/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363049:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(03 Sep 2025 10:53hrs)
Status: Currently open.
Location: Cambridgeshire PE15.
Location: Cambridgeshire PE15.
There is emergency third party maintenance taking place between the hours of 23:00 on Thursday 04/09/2025 and 08:00 on Friday 05/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363052: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(03 Sep 2025 10:52hrs)
Status: Currently open.
Location: CB23 PE19 MK44.
Location: CB23 PE19 MK44.
There is emergency third party maintenance taking place between the hours of 23:00 on Wednesday 03/09/2025 until 08:00 on Thursday 04/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363050: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Sep 2025 10:41hrs)
Status: Currently open.
Location: Royston SG8.
Location: Royston SG8.
There is essential third party maintenance taking place between the hours of 23:00 on Wednesday 03/09/2025 until 08:00 on Thursday 04/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363030: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(03 Sep 2025 10:37hrs)
Status: Currently open.
Location: Cambridgeshire PE13.
Location: Cambridgeshire PE13.
There is emergency third party maintenance taking place between the hours of 23:00 on Wednesday 03/09/2025 until 08:00 on Thursday 04/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363028: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Sep 2025 10:35hrs)
Status: Currently open.
Location: Royston SG8.
Location: Royston SG8.
There is essential third party maintenance taking place between the hours of 23:00 on Thursday 04/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363029: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(03 Sep 2025 10:30hrs)
Status: Currently open.
Location: Bedfordshire SG19.
Location: Bedfordshire SG19.
There is emergency third party maintenance taking place between the hours of Thursday 04/09/2025 23:00 and Friday 08:00 on 05/09/2025.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363859: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(03 Sep 2025 23:45hrs)
Status: Closed.
Location: Bedford MK40 MK44.
Location: Bedford MK40 MK44.
We have a network incident in Bedford MK40 MK44 affecting phone and internet services.
Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Update (03 Sep 2025 23:45hrs)
This incident was closed on Wednesday, September 3rd, 2025 at 23:45hrs.
This incident was closed on Wednesday, September 3rd, 2025 at 23:45hrs.
Update (03 Sep 2025 23:44hrs)
Work to restore service was completed at 23:01 on 03/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 23:01 on 03/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (03 Sep 2025 19:14hrs)
We have identified a faulty piece of equipment causing the outage.
An engineer is on their way to site to replace it, and is expected to be there by 23:00.
We will provide you with a further update here as soon as possible after that.
We have identified a faulty piece of equipment causing the outage.
An engineer is on their way to site to replace it, and is expected to be there by 23:00.
We will provide you with a further update here as soon as possible after that.
361392: MAINTENANCE AFFECTING SERVICES Last updated:(03 Sep 2025 12:47hrs)
Status: Closed.
Location: Edwalton, NG12.
Location: Edwalton, NG12.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 03/09/25. Customers may experience an interruption to services for up to 5 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Sep 2025 12:47hrs)
This Planned Maintenance was completed on Wednesday, September 3rd, 2025 at 12:47hrs.
This Planned Maintenance was completed on Wednesday, September 3rd, 2025 at 12:47hrs.