There are 19 incidents or planned maintenances that may be affecting customers on our network.
393736: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:22hrs)
Status: Currently open.
Location: Thetford IP25.
Location: Thetford IP25.
There is essential emergency maintenance taking place between the hours 23:00 on 01/05/2026 until 07:00 on 02/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393735: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:21hrs)
Status: Currently open.
Location: Suffolk IP22 IP14.
Location: Suffolk IP22 IP14.
There is essential emergency maintenance taking place between the hours 23:00 on 01/05/2026 until 07:00 on 02/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392945: MAINTENANCE AFFECTING TV SERVICES Last updated:(30 Apr 2026 08:19hrs)
Status: Currently open.
Location: Burgess Hill.
Location: Burgess Hill.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 01/05/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393118: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:18hrs)
Status: Currently open.
Location: Pontefract WF8.
Location: Pontefract WF8.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 01/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394279: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:16hrs)
Status: Currently open.
Location: London SE1.
Location: London SE1.
There is essential emergency maintenance taking place between the hours 22:00 on 30/04/2026 until 06:00 on 01/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392558: MAINTENANCE AFFECTING SERVICES Last updated:(29 Apr 2026 08:28hrs)
Status: Currently open.
Location: Desborough NN14.
Location: Desborough NN14.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 30/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392938: MAINTENANCE AFFECTING TV SERVICES Last updated:(29 Apr 2026 08:26hrs)
Status: Currently open.
Location: Bristol BS16.
Location: Bristol BS16.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 30/04/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391332: MAINTENANCE AFFECTING TV SERVICES Last updated:(29 Apr 2026 08:24hrs)
Status: Currently open.
Location: Bicester OX25 OX26.
Location: Bicester OX25 OX26.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 30/04/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390331: MAINTENANCE AFFECTING TV SERVICES Last updated:(29 Apr 2026 08:23hrs)
Status: Currently open.
Location: Bedford MK45.
Location: Bedford MK45.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 30/04/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390325: MAINTENANCE AFFECTING TV SERVICES Last updated:(29 Apr 2026 08:22hrs)
Status: Currently open.
Location: Bedford MK43.
Location: Bedford MK43.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 30/04/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391843: MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 10:11hrs)
Status: Closed.
Location: Littlestone TN28.
Location: Littlestone TN28.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 30/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Apr 2026 10:11hrs)
This Planned Maintenance was completed on Thursday, April 30th, 2026 at 10:11hrs.
This Planned Maintenance was completed on Thursday, April 30th, 2026 at 10:11hrs.
393310: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:14hrs)
Status: Closed.
Location: Whitehaven CA28.
Location: Whitehaven CA28.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 30/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Apr 2026 08:14hrs)
This incident was closed on Thursday, April 30th, 2026 at 08:14hrs.
This incident was closed on Thursday, April 30th, 2026 at 08:14hrs.
393308: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:13hrs)
Status: Closed.
Location: Bishops Stortford CM23 CM22.
Location: Bishops Stortford CM23 CM22.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 30/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Apr 2026 08:13hrs)
This incident was closed on Thursday, April 30th, 2026 at 08:13hrs.
This incident was closed on Thursday, April 30th, 2026 at 08:13hrs.
393285: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:13hrs)
Status: Closed.
Location: Reading RG1 RG30.
Location: Reading RG1 RG30.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 30/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Apr 2026 08:13hrs)
This incident was closed on Thursday, April 30th, 2026 at 08:13hrs.
This incident was closed on Thursday, April 30th, 2026 at 08:13hrs.
393282: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:13hrs)
Status: Closed.
Location: Chester CH1.
Location: Chester CH1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 30/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Apr 2026 08:13hrs)
This incident was closed on Thursday, April 30th, 2026 at 08:13hrs.
This incident was closed on Thursday, April 30th, 2026 at 08:13hrs.
393278: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:12hrs)
Status: Closed.
Location: Radley OX13 OX14 OX1.
Location: Radley OX13 OX14 OX1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 30/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Apr 2026 08:12hrs)
This incident was closed on Thursday, April 30th, 2026 at 08:12hrs.
This incident was closed on Thursday, April 30th, 2026 at 08:12hrs.
388901: MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:12hrs)
Status: Closed.
Location: Birmingham B5.
Location: Birmingham B5.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 29/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (30 Apr 2026 08:12hrs)
This Planned Maintenance was completed on Thursday, April 30th, 2026 at 08:12hrs.
This Planned Maintenance was completed on Thursday, April 30th, 2026 at 08:12hrs.
393312: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:12hrs)
Status: Closed.
Location: South Humberside DN33.
Location: South Humberside DN33.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 30/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Apr 2026 08:12hrs)
This incident was closed on Thursday, April 30th, 2026 at 08:12hrs.
This incident was closed on Thursday, April 30th, 2026 at 08:12hrs.
388901: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(29 Apr 2026 17:43hrs)
Status: Closed.
Location: Birmingham B5.
Location: Birmingham B5.
We have a network incident in the Birmingham B5 area affecting phone and internet services. Our team are looking into this and will provide an update by 19:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (29 Apr 2026 17:43hrs)
This incident was closed on Wednesday, April 29th, 2026 at 17:43hrs.
This incident was closed on Wednesday, April 29th, 2026 at 17:43hrs.
Update (29 Apr 2026 17:43hrs)
Work to restore service was completed at 17:35 on 29/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 17:35 on 29/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.