There are 11 incidents or planned maintenances that may be affecting customers on our network.
383703: MAINTENANCE AFFECTING SERVICES Last updated:(09 Mar 2026 08:25hrs)
Status: Currently open.
Location: Essex CO5.
Location: Essex CO5.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386287: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Mar 2026 08:23hrs)
Status: Currently open.
Location: Southend on Sea SS3 SS2.
Location: Southend on Sea SS3 SS2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
385649: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Mar 2026 08:22hrs)
Status: Currently open.
Location: Wellingborough NN8.
Location: Wellingborough NN8.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
385455: MAINTENANCE AFFECTING SERVICES Last updated:(09 Mar 2026 08:21hrs)
Status: Currently open.
Location: Devon EX34.
Location: Devon EX34.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
385263: MAINTENANCE AFFECTING SERVICES Last updated:(09 Mar 2026 08:19hrs)
Status: Currently open.
Location: Leeds LS12.
Location: Leeds LS12.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
380937: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Mar 2026 08:18hrs)
Status: Currently open.
Location: Pontypool NP4 NP44.
Location: Pontypool NP4 NP44.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383642: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Mar 2026 08:18hrs)
Status: Currently open.
Location: Newark NG24.
Location: Newark NG24.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387189: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Mar 2026 16:21hrs)
Status: Closed.
Location: Multiple locations.
Location: Multiple locations.
We have a network incident in multiple areas affecting phone and internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Mar 2026 16:21hrs)
This incident was closed on Monday, March 9th, 2026 at 16:21hrs.
This incident was closed on Monday, March 9th, 2026 at 16:21hrs.
Update (09 Mar 2026 16:21hrs)
Work to restore service was completed at 15:03 on 09/03/2026. Customers should now find all services operating as expected. We will continue to monitor performance to ensure stability.
If you experience any issues after this time, please report them through the usual channels so they can be investigated as individual cases.
We apologise once again for any inconvenience caused and thank you for your patience throughout this incident.
Work to restore service was completed at 15:03 on 09/03/2026. Customers should now find all services operating as expected. We will continue to monitor performance to ensure stability.
If you experience any issues after this time, please report them through the usual channels so they can be investigated as individual cases.
We apologise once again for any inconvenience caused and thank you for your patience throughout this incident.
Update (09 Mar 2026 15:40hrs)
We are now seeing services recover and are confident that the issue has been resolved.
Our teams will continue to investigate the root cause and closely monitor performance as services fully stabilise.
Thank you for your patience and understanding.
We are now seeing services recover and are confident that the issue has been resolved.
Our teams will continue to investigate the root cause and closely monitor performance as services fully stabilise.
Thank you for your patience and understanding.
386309 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Mar 2026 07:30hrs)
Status: Closed.
Location: Polton SG19.
Location: Polton SG19.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on 09/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Mar 2026 07:30hrs)
This incident was closed on Monday, March 9th, 2026 at 07:30hrs.
This incident was closed on Monday, March 9th, 2026 at 07:30hrs.
387063: INCIDENT AFFECTING INTERNET SERVICES Last updated:(08 Mar 2026 23:08hrs)
Status: Closed.
Location: Erdington B24.
Location: Erdington B24.
We have a network incident in Erdington, B24 affecting internet services. Our team are looking into this and will provide an update by 21:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Mar 2026 23:08hrs)
This incident was closed on Sunday, March 8th, 2026 at 23:08hrs.
This incident was closed on Sunday, March 8th, 2026 at 23:08hrs.
Update (08 Mar 2026 23:08hrs)
Work to restore service was completed at 21:42 on 08/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 21:42 on 08/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Mar 2026 20:32hrs)
The issue has been identified as originating outside our network and within a third-party network that supports our service.
We are currently in contact with the third party, and they are working on a fix.
We will update you again as soon as further information becomes available.
The issue has been identified as originating outside our network and within a third-party network that supports our service.
We are currently in contact with the third party, and they are working on a fix.
We will update you again as soon as further information becomes available.
387048:INCIDENT AFFECTING INTERNET SERVICES Last updated:(08 Mar 2026 20:24hrs)
Status: Closed.
Location: Corby NN17.
Location: Corby NN17.
We have a network incident in Corby, NN17 affecting internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Mar 2026 20:24hrs)
This incident was closed on Sunday, March 8th, 2026 at 20:24hrs.
This incident was closed on Sunday, March 8th, 2026 at 20:24hrs.
Update (08 Mar 2026 20:23hrs)
Work to restore service was completed at 20:05 on 08/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 20:05 on 08/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Mar 2026 19:34hrs)
An engineer is due to arrive shortly with replacement equipment. To carry out the repair, the engineer will need to remove and reinstall hardware, which will briefly interrupt service for some additional customers while the work is taking place.
This short interruption is expected as part of the restoration process, and service will return once the replacement is complete.
Further updates will follow as the work progresses.
An engineer is due to arrive shortly with replacement equipment. To carry out the repair, the engineer will need to remove and reinstall hardware, which will briefly interrupt service for some additional customers while the work is taking place.
This short interruption is expected as part of the restoration process, and service will return once the replacement is complete.
Further updates will follow as the work progresses.
Update (08 Mar 2026 18:48hrs)
Please be advised an engineer is expected to arrive at approximately 19:30 and is carrying replacement equipment.
We anticipate a brief outage for all customers served by the affected equipment while the replacement is completed.
Further updates will be provided once work begins.
Please be advised an engineer is expected to arrive at approximately 19:30 and is carrying replacement equipment.
We anticipate a brief outage for all customers served by the affected equipment while the replacement is completed.
Further updates will be provided once work begins.
Update (08 Mar 2026 15:54hrs)
An engineer is currently on the way with replacement equipment to restore services. The issue is only affecting around 3 percent of customers in the Corby NN17 area. Further updates will be provided once the engineer is on location and work progresses.
Customers should continue to avoid resetting their equipment.
An engineer is currently on the way with replacement equipment to restore services. The issue is only affecting around 3 percent of customers in the Corby NN17 area. Further updates will be provided once the engineer is on location and work progresses.
Customers should continue to avoid resetting their equipment.