372569: MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:43hrs)

Status: Currently open.
Location: Banbury OX15.

There is essential third party maintenance taking place between the hours of hours of 09:00 and 16:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

376003:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:42hrs)

Status: Currently open.
Location: Crawley RH10, RH11.

There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

375861: MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:41hrs)

Status: Currently open.
Location: Ipswich IP6.

There is essential maintenance taking place between the hours of 06:00 and 08:00 on Wednesday 17/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

376352: MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:39hrs)

Status: Currently open.
Location: Fugglestone SP2 Dartford DA1.

There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 17/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

377092: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:36hrs)

Status: Currently open.
Location: Andover SP11.

There is emergency third party maintenance taking place between the hours of hours of 00:00 and 03:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

376001: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:32hrs)

Status: Currently open.
Location: Billingshurst RH14 Horsham RH13, RH12.

There is essential third party maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

375204: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:29hrs)

Status: Currently open.
Location: Lower Stondon SG16.

There is emergency maintenance taking place between between the hours of hours of 22:00 and 06:00 Tuesday - Wednesday 16/12/2025 - 17/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

375839: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:26hrs)

Status: Currently open.
Location: Cambridge CB23.

There is essential third party maintenance taking place between the hours of 22:00 and 06:00 Tuesday -Wednesday 16/12/2025 - 17/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

372359 : INTERMITTENT INCIDENT AFFECTING INTERNET SERVICES Last updated:(16 Dec 2025 08:19hrs)

Status: Currently open.
Location: LE16 Harborough.

We have an intermittent network incident in Harborough affecting internet services. Our team are looking into this and will provide an update soon.

Please do not reset your equipment.

Update (16 Dec 2025 08:29hrs)
Engineers have started work to permanently restore this circuit. Customer can expect service interruption over the next hour.

We will update you again by 10:30.

Update (16 Dec 2025 00:37hrs)
The team with the required equipment is attending site at 7:00 today 16/12/25. They will be carrying out works to resolve the issue.

We are now waiting for them to arrive and carry out the necessary fix.

We will update you again once the work has been completed

Update (15 Dec 2025 18:03hrs)
We require civils in order to resolve the fault affecting the internet services in the area.

We are now waiting for them to mobilise their engineers and equipment. Due to the type of equipment needed this can take some time. They should be at site by the early hours of 16/12/25.

We will update you again by 09:00.

Update (15 Dec 2025 15:31hrs)
Our engineer in attendance with third party engineer today have located the damaged fibre causing this issue.

We are now liaising with a specialist fibre repair team to attend and repair the damaged fibre.

We will further update by 19:00

Update (15 Dec 2025 07:47hrs)
We have an engineer attending alongside a third party engineer today.

We will update you further when we've got new relevant information.

Update (12 Dec 2025 16:17hrs)
We have engaged a third party to troubleshoot and investigate this fault.

We are talking to the third party, and liaising with them to carry out a joint visit with our engineers.

We will update you again when we've got new relevant information.

Update (12 Dec 2025 14:08hrs)
We are seeing intermittent drops on the site affecting the internet connection on site.

We are now waiting for an engineer to attend site and perform troubleshooting.

We will update you again by 17:00.

375871: MAINTENANCE AFFECTING SERVICES Last updated:(15 Dec 2025 08:31hrs)

Status: Currently open.
Location: Chatham ME4.

There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/12/2025. Customers may experience an interruption to services for up to an hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

376449: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(15 Dec 2025 08:27hrs)

Status: Currently open.
Location: Southampton PO15.

There is emergency maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 16/12/2025. Customers may experience an interruption to services for up to an hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

376004: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:15hrs)

Status: Closed.
Location: East Sussex BN23 BN24 BN26.

There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (16 Dec 2025 08:15hrs)
This incident was closed on Tuesday, December 16th, 2025 at 08:15hrs.

376414: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:15hrs)

Status: Closed.
Location: Barnsley S70.

There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (16 Dec 2025 08:15hrs)
This incident was closed on Tuesday, December 16th, 2025 at 08:15hrs.

376423: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:15hrs)

Status: Closed.
Location: Doncaster DN11.

There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (16 Dec 2025 08:15hrs)
This incident was closed on Tuesday, December 16th, 2025 at 08:15hrs.

376719: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:14hrs)

Status: Closed.
Location: Brighton BN3.

There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (16 Dec 2025 08:14hrs)
This incident was closed on Tuesday, December 16th, 2025 at 08:14hrs.

377204: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:14hrs)

Status: Closed.
Location: Arbroath DD11.

There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (16 Dec 2025 08:14hrs)
This incident was closed on Tuesday, December 16th, 2025 at 08:14hrs.

377253: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:10hrs)

Status: Closed.
Location: Northamptonshire NN17.

There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (16 Dec 2025 08:10hrs)
This incident was closed on Tuesday, December 16th, 2025 at 08:10hrs.

377203: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 08:10hrs)

Status: Closed.
Location: East Sussex TN37.

There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (16 Dec 2025 08:10hrs)
This incident was closed on Tuesday, December 16th, 2025 at 08:10hrs.

377110: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Dec 2025 07:24hrs)

Status: Closed.
Location: Lincolnshire LN2.

There is emergency maintenance taking place between the hours of 06:00 and 08:00 on Tuesday 16/12/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (16 Dec 2025 07:24hrs)
This incident was closed on Tuesday, December 16th, 2025 at 07:24hrs.

Incidents