There are 8 incidents or planned maintenances that may be affecting customers on our network.
383982:INCIDENT AFFECTING INTERNET SERVICES Last updated:(13 Feb 2026 08:11hrs)
Status: Currently open.
Location: Aberdeen AB51.
Location: Aberdeen AB51.
We have a network incident in Aberdeen, AB51 affecting phone and internet services. Our team are looking into this and will provide an update by 10:10.
Please do not reset your equipment.
Please do not reset your equipment.
Update (13 Feb 2026 08:39hrs)
Service has been restored; however, we have not yet received confirmation from the carrier that the fault has been permanently resolved. We continue to monitor the circuit closely. The incident will remain open and pending closure until formal confirmation is provided by the third party.
Service has been restored; however, we have not yet received confirmation from the carrier that the fault has been permanently resolved. We continue to monitor the circuit closely. The incident will remain open and pending closure until formal confirmation is provided by the third party.
383792: INCIDENT AFFECTING INTERNET SERVICES Last updated:(12 Feb 2026 14:18hrs)
Status: Currently open.
Location: Cockering Road, CT1.
Location: Cockering Road, CT1.
We have a network incident in Cockering Road affecting internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (13 Feb 2026 17:33hrs)
Due to fibre cables being damaged in multiple locations, this incident is now impacting a larger number of customer services across the site.
We apologise for any inconvenience caused and we appreciate your patience.
Further updates will be provided once new information becomes available.
Due to fibre cables being damaged in multiple locations, this incident is now impacting a larger number of customer services across the site.
We apologise for any inconvenience caused and we appreciate your patience.
Further updates will be provided once new information becomes available.
Update (13 Feb 2026 14:58hrs)
Our engineers have identified additional damage to the fibre cables. Due to health and safety requirements and the complexity of the fault, they will need to return tomorrow, Saturday 14/02/2026, to continue repairs.
Thank you for your patience while we work to restore service as quickly and safely as possible.
Our engineers have identified additional damage to the fibre cables. Due to health and safety requirements and the complexity of the fault, they will need to return tomorrow, Saturday 14/02/2026, to continue repairs.
Thank you for your patience while we work to restore service as quickly and safely as possible.
Update (13 Feb 2026 10:12hrs)
Our engineers have returned to site and are actively working to restore services.
We’ll share further updates as soon as more information becomes available.
Our engineers have returned to site and are actively working to restore services.
We’ll share further updates as soon as more information becomes available.
Update (12 Feb 2026 15:06hrs)
Our engineers have identified additional fibre cable damage at the site. Due to the complexity of the repair and safety considerations, they will return tomorrow, Friday 13/02/2026, to continue the restoration work.
We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue as quickly and safely as possible.
Our engineers have identified additional fibre cable damage at the site. Due to the complexity of the repair and safety considerations, they will return tomorrow, Friday 13/02/2026, to continue the restoration work.
We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue as quickly and safely as possible.
Update (12 Feb 2026 14:04hrs)
Our engineers are repairing damage to the fibre cabling that serves your site. We do not yet have an estimated time to restore service (ETR). We will share another update as soon as we have more information. Thank you for your patience.
Our engineers are repairing damage to the fibre cabling that serves your site. We do not yet have an estimated time to restore service (ETR). We will share another update as soon as we have more information. Thank you for your patience.
Update (12 Feb 2026 11:21hrs)
Our engineers have identified damage to the fibre cabling that serves this site, which is affecting customer services. We are assessing the extent of the damage and the resources required to complete repairs.
We will provide a further update as soon as additional information is available. We apologise for the disruption.
Our engineers have identified damage to the fibre cabling that serves this site, which is affecting customer services. We are assessing the extent of the damage and the resources required to complete repairs.
We will provide a further update as soon as additional information is available. We apologise for the disruption.
Update (12 Feb 2026 09:45hrs)
Engineering teams are now on site to begin their investigation. We will provide a further update by 11:45
Engineering teams are now on site to begin their investigation. We will provide a further update by 11:45
Update (12 Feb 2026 07:17hrs)
The engineering team were unable to access the fault location on Wednesday, 11/02/2026, due to a restricted construction zone. The team will reattend today, Thursday, 12/02/2026, to investigate and resolve the fault.
The engineering team were unable to access the fault location on Wednesday, 11/02/2026, due to a restricted construction zone. The team will reattend today, Thursday, 12/02/2026, to investigate and resolve the fault.
Update (11 Feb 2026 19:45hrs)
Following today’s site visit, our engineer has been able to identify the likely location of the fault. To complete the investigation and carry out repairs, we will need to return during daylight hours to safely access the chamber.
An engineering team is scheduled to return to site tomorrow morning to continue diagnostics and begin restoring the damaged fibre. We will provide a further update as soon as the team arrives on site and work is underway.
Thank you for your patience and understanding while we work to resolve this issue.
Following today’s site visit, our engineer has been able to identify the likely location of the fault. To complete the investigation and carry out repairs, we will need to return during daylight hours to safely access the chamber.
An engineering team is scheduled to return to site tomorrow morning to continue diagnostics and begin restoring the damaged fibre. We will provide a further update as soon as the team arrives on site and work is underway.
Thank you for your patience and understanding while we work to resolve this issue.
Update (11 Feb 2026 15:14hrs)
We have identified the issue affecting service at this location and have dispatched our field engineers to site. Their estimated arrival time is 16:15.
At this stage, the issue is impacting only a small number of customers. We are continuing to work on restoring full service as quickly as possible and will provide further updates as soon as more information becomes available.
Thank you for your patience.
We have identified the issue affecting service at this location and have dispatched our field engineers to site. Their estimated arrival time is 16:15.
At this stage, the issue is impacting only a small number of customers. We are continuing to work on restoring full service as quickly as possible and will provide further updates as soon as more information becomes available.
Thank you for your patience.
381802:MAINTENANCE AFFECTING SERVICES Last updated:(10 Feb 2026 08:31hrs)
Status: Currently open.
Location: CO11 Essex.
Location: CO11 Essex.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
No updates for this incident yet.
381478: MAINTENANCE AFFECTING SERVICES Last updated:(13 Feb 2026 08:51hrs)
Status: Closed.
Location: CO6 Essex.
Location: CO6 Essex.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
Update (13 Feb 2026 08:51hrs)
This Planned Maintenance was completed on Friday, February 13th, 2026 at 08:51hrs.
This Planned Maintenance was completed on Friday, February 13th, 2026 at 08:51hrs.
383175: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Feb 2026 08:37hrs)
Status: Closed.
Location: AB51, Aberdeenshire.
Location: AB51, Aberdeenshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 13/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Feb 2026 08:37hrs)
This Planned Maintenance was completed on Friday, February 13th, 2026 at 08:37hrs.
This Planned Maintenance was completed on Friday, February 13th, 2026 at 08:37hrs.
378187: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Feb 2026 08:37hrs)
Status: Closed.
Location: RH14 , RH13 Horsham and Billingshurst.
Location: RH14 , RH13 Horsham and Billingshurst.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 13/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Feb 2026 08:37hrs)
This Planned Maintenance was completed on Friday, February 13th, 2026 at 08:37hrs.
This Planned Maintenance was completed on Friday, February 13th, 2026 at 08:37hrs.
383284: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Feb 2026 08:36hrs)
Status: Closed.
Location: TA18 Somerset.
Location: TA18 Somerset.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 13/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Feb 2026 08:36hrs)
This Planned Maintenance was completed on Friday, February 13th, 2026 at 08:36hrs.
This Planned Maintenance was completed on Friday, February 13th, 2026 at 08:36hrs.
383835: INCIDENT AFFECTING INTERNET SERVICES Last updated:(12 Feb 2026 19:35hrs)
Status: Closed.
Location: Burgess Hill RH15.
Location: Burgess Hill RH15.
We have a network incident in Burgess Hill affecting internet services. Our team are looking into this and will provide an update when we have more information.
Please do not reset your equipment.
Please do not reset your equipment.
Update (12 Feb 2026 19:35hrs)
This incident was closed on Thursday, February 12th, 2026 at 19:35hrs.
This incident was closed on Thursday, February 12th, 2026 at 19:35hrs.
Update (12 Feb 2026 19:34hrs)
We’re pleased to confirm that service restoration work was successfully completed at 17:38 on 12/02/2026. All customers should now find their services operating as expected. We will continue to closely monitor performance to ensure everything remains stable.
If you experience any issues after this time, please report them through the usual support channels, as they will be treated as individual cases.
We sincerely apologise for the disruption and thank you for your patience and understanding while we resolved the issue.
We’re pleased to confirm that service restoration work was successfully completed at 17:38 on 12/02/2026. All customers should now find their services operating as expected. We will continue to closely monitor performance to ensure everything remains stable.
If you experience any issues after this time, please report them through the usual support channels, as they will be treated as individual cases.
We sincerely apologise for the disruption and thank you for your patience and understanding while we resolved the issue.
Update (12 Feb 2026 15:18hrs)
Our specialist engineering team has now arrived at the damage location and restoration work is underway. We will provide a further update as soon as additional information becomes available.
Our specialist engineering team has now arrived at the damage location and restoration work is underway. We will provide a further update as soon as additional information becomes available.
Update (12 Feb 2026 11:19hrs)
Our engineers have identified damage to the fibre cabling that serves this site, which is affecting customer services.
We are assessing the extent of the damage and the resources required to complete repairs.
We will provide a further update as soon as additional information is available. We apologise for the disruption.
Our engineers have identified damage to the fibre cabling that serves this site, which is affecting customer services.
We are assessing the extent of the damage and the resources required to complete repairs.
We will provide a further update as soon as additional information is available. We apologise for the disruption.
Update (12 Feb 2026 09:13hrs)
An engineering team has been dispatched to continue the fibre fault investigation. Their estimated time of arrival is 10:30 on Thursday, 12/02/2026.
Further updates will be provided once the team is on site and additional information becomes available.
An engineering team has been dispatched to continue the fibre fault investigation. Their estimated time of arrival is 10:30 on Thursday, 12/02/2026.
Further updates will be provided once the team is on site and additional information becomes available.
Update (12 Feb 2026 04:35hrs)
Our engineering team was unable to fully resolve the issue this evening due to the location of the fault.
A team will return first thing in the morning to continue the investigation and work towards a full resolution.
We apologise for the delay and appreciate your patience while we restore service.
Our engineering team was unable to fully resolve the issue this evening due to the location of the fault.
A team will return first thing in the morning to continue the investigation and work towards a full resolution.
We apologise for the delay and appreciate your patience while we restore service.
Update (12 Feb 2026 03:24hrs)
Our engineer has now arrived on site and is currently working to identify the cause of the fault. We will provide further updates as soon as we have meaningful information to share. Thank you for your patience.
Our engineer has now arrived on site and is currently working to identify the cause of the fault. We will provide further updates as soon as we have meaningful information to share. Thank you for your patience.
Update (12 Feb 2026 01:39hrs)
Our engineering team has been dispatched to the site to carry out comprehensive physical checks. The engineers are expected to arrive at 04:00.
We will provide a further update once they are on site and have begun their investigation.
Thank you for your patience and understanding.
Our engineering team has been dispatched to the site to carry out comprehensive physical checks. The engineers are expected to arrive at 04:00.
We will provide a further update once they are on site and have begun their investigation.
Thank you for your patience and understanding.