There are 13 incidents or planned maintenances that may be affecting customers on our network.
352093: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(25 Jun 2025 01:41hrs)
Status: Currently open.
Location: Crawley RH10.
Location: Crawley RH10.
We have a network incident in Crawley RH10 affecting phone and internet services.
This site was undergoing a change that was not expected to cause service outage at the time of the drop. We are now investigating what the problem is and will update you by 04:00.
Please do not reset your equipment.
This site was undergoing a change that was not expected to cause service outage at the time of the drop. We are now investigating what the problem is and will update you by 04:00.
Please do not reset your equipment.
Update (25 Jun 2025 02:35hrs)
We identified the cause of the problem and reversed that change, so that services are restored as of 02:23.
Works relating to the change are not complete yet, so we will continue to monitor for further issues but we do not expect further drops in service.
We identified the cause of the problem and reversed that change, so that services are restored as of 02:23.
Works relating to the change are not complete yet, so we will continue to monitor for further issues but we do not expect further drops in service.
354762: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(24 Jun 2025 19:48hrs)
Status: Currently open.
Location: Crewkerne TA18 8F.
Location: Crewkerne TA18 8F.
We are aware of some customers being without service at Crewkerne TA18 8F.
An engineer will need to attend tomorrow to investigate. We will update you at 08:00 25/06/2025 with more details.
An engineer will need to attend tomorrow to investigate. We will update you at 08:00 25/06/2025 with more details.
No updates for this incident yet.
349390: MAINTENANCE AFFECTING SERVICES Last updated:(24 Jun 2025 08:51hrs)
Status: Currently open.
Location: Tockwith YO23 YO25 YO26.
Location: Tockwith YO23 YO25 YO26.
There is essential maintenance taking place between the hours of 09:00 until 17:00 on 25/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
345362: MAINTENANCE AFFECTING SERVICES Last updated:(24 Jun 2025 08:49hrs)
Status: Currently open.
Location: Cambridge CB24.
Location: Cambridge CB24.
There is essential maintenance taking place between the hours of 09:00 until 17:00 on 25/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
352592: MAINTENANCE AFFECTING SERVICES Last updated:(24 Jun 2025 08:45hrs)
Status: Currently open.
Location: Chatham ME5.
Location: Chatham ME5.
There is essential maintenance taking place between the hours of 09:00 until 17:00 on 25/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
353945: MAINTENANCE AFFECTING SERVICES Last updated:(24 Jun 2025 08:43hrs)
Status: Currently open.
Location: Chelmsford CM2 CM23 Grays RM20 Lawford CO11 Maldon CM9 Stewartby MK43 Whitehaven CA28.
Location: Chelmsford CM2 CM23 Grays RM20 Lawford CO11 Maldon CM9 Stewartby MK43 Whitehaven CA28.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 25/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
354587: INCIDENT AFFECTING INTERNET SERVICES Last updated:(24 Jun 2025 02:28hrs)
Status: Currently open.
Location: Aylesbury HP17.
Location: Aylesbury HP17.
We have a network incident in Aylesbury HP17 affecting phone and internet services.
This is the result of an issue on a third party network. We have reported the issue to them and they are investigating. We will update you again by 08:00.
Please do not reset your equipment.
This is the result of an issue on a third party network. We have reported the issue to them and they are investigating. We will update you again by 08:00.
Please do not reset your equipment.
No updates for this incident yet.
354575: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(23 Jun 2025 18:18hrs)
Status: Currently open.
Location: Derby DE73 6A.
Location: Derby DE73 6A.
We are aware of a fault impacting a few customer's internet and phone services in the Derby DE73 6A area.
This will require an engineer to attend site to fix. We will attempt to schedule this for tomorrow, and will update you here in the morning with details.
This will require an engineer to attend site to fix. We will attempt to schedule this for tomorrow, and will update you here in the morning with details.
Update (24 Jun 2025 12:50hrs)
We have identified the location of the suspected fibre break.
The specialist team are due to attend site on the morning of 25/06/25.
We have identified the location of the suspected fibre break.
The specialist team are due to attend site on the morning of 25/06/25.
Update (24 Jun 2025 11:28hrs)
Due to the extent of the damage, we have requested that a specialist team attend site.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Due to the extent of the damage, we have requested that a specialist team attend site.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
349334: MAINTENANCE AFFECTING SERVICES Last updated:(23 Jun 2025 09:07hrs)
Status: Currently open.
Location: London RM17.
Location: London RM17.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 24/06/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
352256: MAINTENANCE AFFECTING SERVICES Last updated:(23 Jun 2025 09:03hrs)
Status: Currently open.
Location: Broadland NR7.
Location: Broadland NR7.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 24/06/25. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
354350: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(21 Jun 2025 19:55hrs)
Status: Currently open.
Location: Colchester CO7.
Location: Colchester CO7.
We have a network incident in West Colchester CO7 affecting phone and internet services. Our team are looking into this and will provide an update by 12:00
Update (24 Jun 2025 18:30hrs)
Our engineer has worked today to split customer ONTs onto different equipment. This may not completely resolve the service problems, but it will mean far fewer customers are impacted. Also, it allows us to narrow down the possible causes of the problem.
We will monitor again overnight, and if we see further disruption our engineer will return to site tomorrow to replace customer ONTs where necessary.
We will update you again by 08:00 25/06/2025.
Our engineer has worked today to split customer ONTs onto different equipment. This may not completely resolve the service problems, but it will mean far fewer customers are impacted. Also, it allows us to narrow down the possible causes of the problem.
We will monitor again overnight, and if we see further disruption our engineer will return to site tomorrow to replace customer ONTs where necessary.
We will update you again by 08:00 25/06/2025.
Update (24 Jun 2025 07:44hrs)
Our engineer will be returning to site today to continue identification of the exact cause of the problem. We suspect that there is a faulty customer ONT installed that is interfering with services for a subset of other customers on site.
Because of the nature of the fault, it is difficult for us to identify the correct ONT to replace. We are continuing to work on this, and will update you again by 18:00.
Our engineer will be returning to site today to continue identification of the exact cause of the problem. We suspect that there is a faulty customer ONT installed that is interfering with services for a subset of other customers on site.
Because of the nature of the fault, it is difficult for us to identify the correct ONT to replace. We are continuing to work on this, and will update you again by 18:00.
Update (23 Jun 2025 17:35hrs)
Our engineer has now finished works on site for today.
We expect services to be online and stable for now, and we hope that the fault is resolved. But because of the nature of the issue, we cannot be sure until we monitor the services overnight, so be aware that it is possible for services to be impacted again until further notice.
We will update you again by 08:00 tomorrow morning.
Our engineer has now finished works on site for today.
We expect services to be online and stable for now, and we hope that the fault is resolved. But because of the nature of the issue, we cannot be sure until we monitor the services overnight, so be aware that it is possible for services to be impacted again until further notice.
We will update you again by 08:00 tomorrow morning.
Update (23 Jun 2025 15:20hrs)
Our engineer is on site trying to identify the exact cause of the problem. We suspect that there is a faulty customer ONT installed that is interfering with services for a subset of other customers on site.
Because of the nature of the fault, it is difficult for us to identify the correct ONT to replace. We are working on this, and will update you again by 18:00.
Our engineer is on site trying to identify the exact cause of the problem. We suspect that there is a faulty customer ONT installed that is interfering with services for a subset of other customers on site.
Because of the nature of the fault, it is difficult for us to identify the correct ONT to replace. We are working on this, and will update you again by 18:00.
Update (23 Jun 2025 07:49hrs)
An engineer is going to be attending site with the current ETA being 10:00.
We will update you again by 12:00, or whenever significant information becomes available.
An engineer is going to be attending site with the current ETA being 10:00.
We will update you again by 12:00, or whenever significant information becomes available.
Update (22 Jun 2025 13:54hrs)
We are aware that there were again issues for customer services in this area this morning and early afternoon.
Another engineer will be attending site Monday morning and may request access to some customer properties to test ONTs.
We will update you Monday at 08:00 with the expected time arrival of the engineer.
We are aware that there were again issues for customer services in this area this morning and early afternoon.
Another engineer will be attending site Monday morning and may request access to some customer properties to test ONTs.
We will update you Monday at 08:00 with the expected time arrival of the engineer.
Update (21 Jun 2025 15:34hrs)
The engineer has attended site and identified the source of the fault.
As of 14:48 services are restored and have been stable since. However this is due to a temporary solution and so further service impact is possible.
We will be having engineers attend site again during the week to replace customer ONTs that are experiencing faults.
We will update you again at 08:00 Monday.
The engineer has attended site and identified the source of the fault.
As of 14:48 services are restored and have been stable since. However this is due to a temporary solution and so further service impact is possible.
We will be having engineers attend site again during the week to replace customer ONTs that are experiencing faults.
We will update you again at 08:00 Monday.
Update (21 Jun 2025 12:54hrs)
Due to traffic there has been a delay in engineers arrival on site current ETA 13:20
Due to traffic there has been a delay in engineers arrival on site current ETA 13:20
Update (21 Jun 2025 12:06hrs)
Due to traffic conditions the engineer is delayed, but still on their way to site.
We will update you again by 15:00.
Due to traffic conditions the engineer is delayed, but still on their way to site.
We will update you again by 15:00.
Update (21 Jun 2025 10:28hrs)
Engineer attending site current ETA 12:00
Engineer attending site current ETA 12:00
354377: INCIDENT AFFECTING INTERNET SERVICES Last updated:(21 Jun 2025 19:34hrs)
Status: Currently open.
Location: Egginton LU7.
Location: Egginton LU7.
We are aware of reports of speed issues and disruption on customer services in the Eggington LU7 area.
This was the result of a problem on a 3rd party network that supplies ours, and we are working with that third party to identify the cause.
We believe these should now be resolved, but we had already thought this was fixed earlier this afternoon whereas further reports have since come in. So we will closely monitor services, and update you again here if we expect further problems.
This was the result of a problem on a 3rd party network that supplies ours, and we are working with that third party to identify the cause.
We believe these should now be resolved, but we had already thought this was fixed earlier this afternoon whereas further reports have since come in. So we will closely monitor services, and update you again here if we expect further problems.
No updates for this incident yet.
354675: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(24 Jun 2025 23:14hrs)
Status: Closed.
Location: Topsham EX2.
Location: Topsham EX2.
We have a network incident in the Topsham EX2 area affecting phone and internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Jun 2025 23:14hrs)
This incident was closed on Tuesday, June 24th, 2025 at 23:14hrs.
This incident was closed on Tuesday, June 24th, 2025 at 23:14hrs.
Update (24 Jun 2025 23:14hrs)
Work to restore service was completed at 22:54 on 24/06/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 22:54 on 24/06/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (24 Jun 2025 21:52hrs)
The engineers are now on site to investigate the problem.
It is being caused by damage on our fibre network. We are still trying to locate the exact area of the damage before we can then begin a fix.
We will update you again by midnight.
The engineers are now on site to investigate the problem.
It is being caused by damage on our fibre network. We are still trying to locate the exact area of the damage before we can then begin a fix.
We will update you again by midnight.
Update (24 Jun 2025 18:04hrs)
We have requested that a specialist fibre Emergency Repair Service(ERS) team attend site.
The ERS team's current estimated time of arrival is 21:00 24/06/2025.
We have requested that a specialist fibre Emergency Repair Service(ERS) team attend site.
The ERS team's current estimated time of arrival is 21:00 24/06/2025.
Update (24 Jun 2025 15:49hrs)
Engineers are now on site examining a suspect fibre break.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Engineers are now on site examining a suspect fibre break.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.