There are 17 incidents or planned maintenances that may be affecting customers on our network.
373140: INCIDENT AFFECTING INTERNET SERVICES Last updated:(11 Nov 2025 16:35hrs)
Status: Currently open.
Location: BN26, BN24 Dittons Road.
Location: BN26, BN24 Dittons Road.
We have a network incident in Dittons Road affecting phone and internet services. Our team are looking into this and will provide an update by 18:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 Nov 2025 22:36hrs)
Our engineer attended and discovered the cause of the outage to be construction works that have cut through the fibre cable to site. The construction workers are no longer at site and the area that is damaged is blocked off from the public.
We have now contacted the construction company to request access to the area and we have an engineer booked to reattend in the morning of 12/11/25 to restore services.
We will update you again by 10:00.
Our engineer attended and discovered the cause of the outage to be construction works that have cut through the fibre cable to site. The construction workers are no longer at site and the area that is damaged is blocked off from the public.
We have now contacted the construction company to request access to the area and we have an engineer booked to reattend in the morning of 12/11/25 to restore services.
We will update you again by 10:00.
Update (11 Nov 2025 17:31hrs)
Update to the timeline, due to the distance our engineer has to travel they won't be on site until 21:00.
We will update you again by 23:00.
Update to the timeline, due to the distance our engineer has to travel they won't be on site until 21:00.
We will update you again by 23:00.
Update (11 Nov 2025 17:28hrs)
Our engineers are on the way to the site to carry out further investigations and attempt to resolve the issue.
We are now waiting for them to arrive where we will diagnose the fault and proceed with a fix.
We will update you again by 20:00.
Our engineers are on the way to the site to carry out further investigations and attempt to resolve the issue.
We are now waiting for them to arrive where we will diagnose the fault and proceed with a fix.
We will update you again by 20:00.
368049: MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 09:40hrs)
Status: Currently open.
Location: Peterborough PE7.
Location: Peterborough PE7.
There is essential maintenance taking place between the hours of 09:00 and 16:00 from Tue 11/11/2025 to Thur 13/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371350: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 09:34hrs)
Status: Currently open.
Location: Stanford-le-Hope SS17.
Location: Stanford-le-Hope SS17.
There is emergency third party maintenance taking place between the hours of 07:00 and 16:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369495: MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 09:31hrs)
Status: Currently open.
Location: Multiple Postcodes; NG12, EH42, EH54, EH48, G74, G75, CM22, CB6, EX7, EX34, EX31.
Location: Multiple Postcodes; NG12, EH42, EH54, EH48, G74, G75, CM22, CB6, EX7, EX34, EX31.
There is essential maintenance taking place between the hours of 05:05 and 06:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369493: MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 09:23hrs)
Status: Currently open.
Location: Multiple Postcodes; B1, NN17, NN18, CT18, NP4, NP44, DD11, DE4, CH5, CF10, DE24, DE72, DE73.
Location: Multiple Postcodes; B1, NN17, NN18, CT18, NP4, NP44, DD11, DE4, CH5, CF10, DE24, DE72, DE73.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369494: MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 09:17hrs)
Status: Currently open.
Location: Multiple Postcodes; OX11, DN7, CR0, CR9, E15, E20, YO25, DA1, DT4, GL11, SN12, EH21.
Location: Multiple Postcodes; OX11, DN7, CR0, CR9, E15, E20, YO25, DA1, DT4, GL11, SN12, EH21.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372743: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 09:01hrs)
Status: Currently open.
Location: South End on Sea SS3, SS2.
Location: South End on Sea SS3, SS2.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372477: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 08:59hrs)
Status: Currently open.
Location: Birmingham B12, B5, B16, B1.
Location: Birmingham B12, B5, B16, B1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372475: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 08:56hrs)
Status: Currently open.
Location: Birmingham B24.
Location: Birmingham B24.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372474: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 08:54hrs)
Status: Currently open.
Location: London E8, N16.
Location: London E8, N16.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372341: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 08:53hrs)
Status: Currently open.
Location: Wandsworth, London SW18.
Location: Wandsworth, London SW18.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372277: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 08:45hrs)
Status: Currently open.
Location: High Wycombe HP11.
Location: High Wycombe HP11.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371408: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 08:43hrs)
Status: Currently open.
Location: London E14, E16.
Location: London E14, E16.
There is emergency third party maintenance taking place betweenthe hours of 00:00 and 06:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370844: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 08:41hrs)
Status: Currently open.
Location: Oxford OX44, Aylesbury HP18.
Location: Oxford OX44, Aylesbury HP18.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
357221: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Nov 2025 08:38hrs)
Status: Currently open.
Location: London TW8, TW9.
Location: London TW8, TW9.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 12/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
368223 :MAINTENANCE AFFECTING SERVICES Last updated:(10 Nov 2025 09:36hrs)
Status: Currently open.
Location: WR13 Worcester.
Location: WR13 Worcester.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Tuesday 11/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369411 : MAINTENANCE AFFECTING SERVICES Last updated:(10 Nov 2025 09:32hrs)
Status: Currently open.
Location: WF1 West Yorkshire.
Location: WF1 West Yorkshire.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 11/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.