Incidents

Current incidents

There are 35 incidents or planned maintenances that may be affecting customers on our network.

380081: INCIDENT AFFECTING TV SERVICES   Last updated:(09 Jan 2026 16:30hrs)
Status: Currently open.
Location: TR14 Camborne.
We have a network incident in Cambourne, Cambridge affecting TV services. Our team are investigating and believe this may be a consequence of the adverse weather.
We have an engineer booked for Monday 12th of January 2026.

Please do not reset your equipment.

We apologise for inconvenience this may cause.
No updates for this incident yet.
380004: INCIDENT AFFECTING INTERNET AND PHONE SERVICES   Last updated:(09 Jan 2026 11:49hrs)
Status: Currently open.
Location: Helston TR13.
We have a network incident in the Helston TR13 area, affecting phone and internet services. There is a powercut in the area which has caused our equipment to fail. Our team will provide an update by 09:00.

Please do not reset your equipment.
Update (09 Jan 2026 15:10hrs)
Our engineer has arrived on site and successfully powered up the equipment, restoring services. As mentioned in the previous update, the engineer will continue charging the equipment until 20:00 today.

We expect the batteries to keep the equipment running for up to 8 hours.

Additionally, we have arranged for an engineer to remain nearby over the weekend to ensure the equipment is charged during daytime hours, keeping services operational until the power company have restored service.

We will update you if there are any significant updates.
Update (09 Jan 2026 12:25hrs)
Our engineers estimated time of arrival is 15:00.

Our engineer will use a generator to power our equipment on site, they'll charge the equipment up to 20:00 before shutting down.
This should charge the equipment and keep it the equipment powered over night, however there is a chance for intermittent drops.

We will have engineers on site in the day over the weekend to keep the equipment charged and keep services online.

We'll provide a further update by 16:00
Update (09 Jan 2026 08:52hrs)
The power company in the area have advised they don't expect services restored until 08:00am on Sunday 11/01/26.

We are arranging for an engineer to attend site to power our equipment to restore services on site.

We will provide further update by 13:00.
379765: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 10:16hrs)
Status: Currently open.
Location: NG34 Lincolnshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374744: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 10:14hrs)
Status: Currently open.
Location: DE12 SWADLINCOTE.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374742: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 10:13hrs)
Status: Currently open.
Location: CO16 Essex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374742: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 10:12hrs)
Status: Currently open.
Location: EX39 Devon and Torbay.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374573: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 10:10hrs)
Status: Currently open.
Location: LE17 Leicester.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374470: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 10:09hrs)
Status: Currently open.
Location: RG7 Reading.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374470: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 10:07hrs)
Status: Currently open.
Location: S73 Barnsley.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374413: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 10:06hrs)
Status: Currently open.
Location: WV11 West Midlands.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374343: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 10:05hrs)
Status: Currently open.
Location: SL2 and SL1 Slough.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374234 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 10:02hrs)
Status: Currently open.
Location: RH11 West Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374230 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 10:00hrs)
Status: Currently open.
Location: PE1 1WY PE1 1WU PE1 1WT PE1 1WX PE1 1WT PE1 Northminster.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374167: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:59hrs)
Status: Currently open.
Location: LU1 Central Bedfordshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
373871: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:56hrs)
Status: Currently open.
Location: TF11 Shropshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
373870 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:55hrs)
Status: Currently open.
Location: HR9 Ross-On-Wye.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
373870 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:54hrs)
Status: Currently open.
Location: RG14 West Berkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
373768: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:51hrs)
Status: Currently open.
Location: DA10 Ebblesfield and ME3 Medway.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
373767: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:49hrs)
Status: Currently open.
Location: TN34, TN37 Hastings TN40 2FT TN40 2FU TN40 2FW TN40 2FX TN40 2FY East Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
373763: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:48hrs)
Status: Currently open.
Location: GU9 Surrey.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
373004: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:46hrs)
Status: Currently open.
Location: OX20 Oxfordshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
372654: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:37hrs)
Status: Currently open.
Location: MK42, MK44 Bedford MK46 Milton Keynes.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
372475 AND 372477: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:34hrs)
Status: Currently open.
Location: B24, B5 Birmingham.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
372474: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:30hrs)
Status: Currently open.
Location: E8 London.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
371478 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:29hrs)
Status: Currently open.
Location: N9 London Borough of Enfield.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
369322: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 09:27hrs)
Status: Currently open.
Location: PO21 Aldwick.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
379999: INCIDENT AFFECTING INTERNET AND PHONE SERVICES   Last updated:(09 Jan 2026 19:07hrs)
Status: Closed.
Location: Bodmin PL31.
We have a network incident in the Bodmin PL31 area affecting phone and Internet services. Our team are looking into this and will provide an update by 23:00.

Please do not reset your equipment.
Update (09 Jan 2026 19:07hrs)
This incident was closed on Friday, January 9th, 2026 at 19:07hrs.
Update (09 Jan 2026 19:07hrs)
Work to restore service by our supplier was completed at 14:55 on 09/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (09 Jan 2026 15:28hrs)
We have been informed that multiple overhead cables have sustained damage. Our third-party partner is actively working to resolve this issue.

We will provide the next update at 17:30.
Update (09 Jan 2026 15:17hrs)
We are currently awaiting further information from our third-party partner regarding the progress of the fix.

We will share an update as soon as we receive more details.
Update (09 Jan 2026 12:09hrs)
The 3rd party engineer has arrived and investigated the fault.

The issue was caused by a fallen tree in the area. We're awaiting further updates from the 3rd party.

We'll provide a further update at 15:00.
Update (09 Jan 2026 09:19hrs)
Third party engineers are on their way to site. Estimated time of arrival is 10:30am. Due to weather conditions this is subject to change.

We'll provide further updates at 12:00
Update (08 Jan 2026 23:16hrs)
We can see that the problem is not on our network, but the network of a third party that supports ours.

We are talking to the third party, and they have scheduled engineers to attend tomorrow.

We will update you again tomorrow morning by 09:00.
379795: INCIDENT AFFECTING INTERNET AND PHONE SERVICES   Last updated:(09 Jan 2026 15:56hrs)
Planned Maintenance: Due to be completed 09 Jan 2026
Status: Closed.
Location: Wakefield - WF1.
There is essential maintenance taking place between the hours of 08:00 and 18:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (09 Jan 2026 15:56hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 15:56hrs.
373611 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 08:41hrs)
Status: Closed.
Location: LU1 Bedfordshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (09 Jan 2026 08:41hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:41hrs.
376780: MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 08:39hrs)
Status: Closed.
Location: TN37 East Sussex.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 08/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (09 Jan 2026 08:39hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:39hrs.
376689: MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 08:32hrs)
Status: Closed.
Location: SP4 Laverton.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 08/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (09 Jan 2026 08:32hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:32hrs.
378697: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 08:29hrs)
Status: Closed.
Location: LS7 West Yorkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (09 Jan 2026 08:29hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:29hrs.
378459 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 08:28hrs)
Status: Closed.
Location: BN24 , BN26 East Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (09 Jan 2026 08:28hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:28hrs.
376747: MAINTENANCE AFFECTING SERVICES   Last updated:(09 Jan 2026 07:21hrs)
Status: Closed.
Location: G71 Scotland.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (09 Jan 2026 07:21hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 07:21hrs.
378685: MAINTENANCE AFFECTING SERVICES   Last updated:(08 Jan 2026 12:55hrs)
Status: Closed.
Location: B16 Birmingham.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 06/01/2025.Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (08 Jan 2026 12:55hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 12:55hrs.