There are 4 incidents or planned maintenances that may be affecting customers on our network.
378789: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 14:53hrs)
Status: Currently open.
Location: Houghton Conquest, MK45.
Location: Houghton Conquest, MK45.
There is emergency maintenance taking place between the hours of 09:00 & 17:00 on 19/01/25. Customers may experience an interruption to services for up to 3 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
380900: INCIDENT AFFECTING INTERNET SERVICES Last updated:(16 Jan 2026 13:08hrs)
Status: Currently open.
Location: SO31 Eastleigh.
Location: SO31 Eastleigh.
We have a network incident in Eastleigh affecting internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (16 Jan 2026 16:41hrs)
Work to restore service was completed at 15:19 on 16/01/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 15:19 on 16/01/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Jan 2026 13:08hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
378414: MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 08:13hrs)
Status: Currently open.
Location: Bishops Stortford CM23.
Location: Bishops Stortford CM23.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 19/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
378407: MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 08:11hrs)
Status: Currently open.
Location: Peterborough PE4.
Location: Peterborough PE4.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 19/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.