Incidents

Current incidents

There are 4 incidents or planned maintenances that may be affecting customers on our network.

346016: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(23 Apr 2025 08:48hrs)
Status: Currently open.
Location: Exmouth EX5 EX8.
There is essential emergency maintenance taking place between the hours of 20:00 on 24/04/2025 until 06:00 on 25/04/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
344619: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(23 Apr 2025 08:43hrs)
Status: Currently open.
Location: Aylesbury HP22 HP19 HP18 HP20 HP17.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 24/04/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
343810: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Apr 2025 08:20hrs)
Status: Currently open.
Location: Devon TQ6.
There is essential maintenance taking place between the hours of 23:00 on 23/04/2025 until 05:00 on 24/04/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
346052: INCIDENT AFFECTING INTERNET SERVICES   Last updated:(20 Apr 2025 08:04hrs)
Status: Currently open.
Location: Colchester C07.
We have an irregular network incident in the Colchester CO7 affecting broadband Internet services. Our team have replaced suspect equipment with no change and are continuing investigations into the issue.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

Please do not reset your equipment.
Update (22 Apr 2025 17:45hrs)
This incident has been escalated internally to our senior engineering team. Our investigations are ongoing and will take time.

Updates will be provided when further information becomes available.

We apologise for the inconvenience caused, please do not reset your equipment.