There are 10 incidents or planned maintenances that may be affecting customers on our network.
417312: MAINTENANCE AFFECTING TV SERVICES Last updated:(30 Oct 2026 09:01hrs)
Status: Currently open.
Location: South Norfolk NR14.
Location: South Norfolk NR14.
There is essential maintenance taking place between the hours of 09:30 and 12:30 Monday 02/11/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413030: MAINTENANCE AFFECTING SERVICES Last updated:(30 Oct 2026 08:57hrs)
Status: Currently open.
Location: Milton Keynes MK16 MK10 MK13 MK17.
Location: Milton Keynes MK16 MK10 MK13 MK17.
There is essential maintenance taking place between the hours of 09:00 and 15:00 Monday to Friday 02/11/2026 till 06/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417798: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(30 Oct 2026 08:54hrs)
Status: Currently open.
Location: Wolverhampton WV8 WV5.
Location: Wolverhampton WV8 WV5.
There is third party emergency maintenance taking place between the hours of 06:00 and 16:00 Saturday 31/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417796: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(30 Oct 2026 08:49hrs)
Status: Currently open.
Location: Birmingham B1.
Location: Birmingham B1.
There is third party emergency maintenance taking place between the hours of 06:00 and 16:00 Saturday 31/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417795: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(30 Oct 2026 08:46hrs)
Status: Currently open.
Location: Dudley DY8.
Location: Dudley DY8.
There is third party emergency maintenance taking place between the hours of 06:00 and 16:00 Saturday 31/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418363: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 Oct 2026 08:47hrs)
Status: Currently open.
Location: Wolverhampton WV1, WV10.
Location: Wolverhampton WV1, WV10.
There is third party emergency maintenance taking place between the hours of 06:00 and 16:00 Friday 30/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417304: MAINTENANCE AFFECTING TV SERVICES Last updated:(29 Oct 2026 08:38hrs)
Status: Currently open.
Location: Colchester CO3, CO6.
Location: Colchester CO3, CO6.
There is essential maintenance taking place between the hours of 09:30 and 12:00 Friday 30/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418808 INCIDENT AFFECTING TV SERVICES Last updated:(28 Oct 2026 07:55hrs)
Status: Currently open.
Location: Dalston E8, N16.
Location: Dalston E8, N16.
We have a network incident affecting TV services. Our team are looking into this and will provide an update by 10:00
Please do not reset your equipment."
Please do not reset your equipment."
Update (29 Oct 2026 13:09hrs)
The engineer who attended has identified that the issue is related to equipment located on the roof of a neighbouring building.
Unfortunately, we do not currently have access to this equipment, which is preventing us from implementing a fix at this time.
We are actively working to identify and make contact with the building management responsible for the neighbouring property so that access can be arranged. We will provide a further update as soon as we have more information.
The engineer who attended has identified that the issue is related to equipment located on the roof of a neighbouring building.
Unfortunately, we do not currently have access to this equipment, which is preventing us from implementing a fix at this time.
We are actively working to identify and make contact with the building management responsible for the neighbouring property so that access can be arranged. We will provide a further update as soon as we have more information.
Update (29 Oct 2026 09:31hrs)
Our specialist engineer has arrived on site. We will provide further updates as the investigation progresses.
Our specialist engineer has arrived on site. We will provide further updates as the investigation progresses.
Update (28 Oct 2026 09:36hrs)
We have specialist engineer attending tomorrow morning to continue an investigation on the communal equipment. There has been access issues reported in the past to the equipment so we will provide further updates tomorrow once the engineer is on site.
We have specialist engineer attending tomorrow morning to continue an investigation on the communal equipment. There has been access issues reported in the past to the equipment so we will provide further updates tomorrow once the engineer is on site.
419329 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(31 Oct 2026 11:56hrs)
Status: Closed.
Location: Greater Lincolnshire DN19.
Location: Greater Lincolnshire DN19.
We have a network incident in the Greater Lincolnshire area DN19 affecting phone and Internet services. Our team are looking into this and will provide an update by 12:30pm.
Please do not reset your equipment.
Please do not reset your equipment.
Update (31 Oct 2026 11:56hrs)
This incident was closed on Saturday, October 31st, 2026 at 11:56hrs.
This incident was closed on Saturday, October 31st, 2026 at 11:56hrs.
Update (31 Oct 2026 11:06hrs)
We’ve identified that the issue is not within our systems, but originates from one of our third-party providers.
Work to restore service was completed at 10:52 on 31/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We’ve identified that the issue is not within our systems, but originates from one of our third-party providers.
Work to restore service was completed at 10:52 on 31/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
417257: MAINTENANCE AFFECTING SERVICES Last updated:(30 Oct 2026 15:12hrs)
Status: Closed.
Location: Cambridge CB23.
Location: Cambridge CB23.
There is essential third party maintenance taking place between the hours of 09:00 and 12:00 Friday 30/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Oct 2026 15:12hrs)
This Planned Maintenance was completed on Friday, October 30th, 2026 at 15:12hrs.
This Planned Maintenance was completed on Friday, October 30th, 2026 at 15:12hrs.