There are 5 incidents or planned maintenances that may be affecting customers on our network.
392846 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(18 Apr 2026 10:21hrs)
Status: Currently open.
Location: NN17, NN18 Corby.
Location: NN17, NN18 Corby.
We have a network incident in Corby affecting some phone and internet services.
An engineer is on route to the site and the ETA for this is 12:45pm
Please do not reset your equipment.
We apologise for any inconvenience
An engineer is on route to the site and the ETA for this is 12:45pm
Please do not reset your equipment.
We apologise for any inconvenience
Update (18 Apr 2026 11:28hrs)
Our engineer has identified a fibre issue affecting a small number of customers.
We are currently awaiting the engineer to trace the fault and carry out the necessary repairs.
We will provide a further update by 14:00.
Our engineer has identified a fibre issue affecting a small number of customers.
We are currently awaiting the engineer to trace the fault and carry out the necessary repairs.
We will provide a further update by 14:00.
392108: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 08:08hrs)
Status: Currently open.
Location: Gloucester GL2.
Location: Gloucester GL2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 20/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391693: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 08:06hrs)
Status: Currently open.
Location: Wolverhampton DY3 WV5.
Location: Wolverhampton DY3 WV5.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 20/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392682: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(18 Apr 2026 11:22hrs)
Status: Closed.
Location: Corby NN17 NN18.
Location: Corby NN17 NN18.
We have a network incident in Corby affecting phone and internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (18 Apr 2026 11:22hrs)
This incident was closed on Saturday, April 18th, 2026 at 11:22hrs.
This incident was closed on Saturday, April 18th, 2026 at 11:22hrs.
Update (18 Apr 2026 01:26hrs)
Restoration work was completed at 00:26 on 18/04/26.
We will continue to monitor services to ensure they remain stable.
We sincerely apologise for the inconvenience caused and would like to thank you for your patience while we worked to resolve this issue.
Restoration work was completed at 00:26 on 18/04/26.
We will continue to monitor services to ensure they remain stable.
We sincerely apologise for the inconvenience caused and would like to thank you for your patience while we worked to resolve this issue.
Update (17 Apr 2026 09:37hrs)
We have identified the fault affecting the site. To resolve this issue, we need to remotely reboot a key piece of network equipment.
To minimise disruption to other customers, this work will be carried out as emergency maintenance from midnight tonight.
Fewer than 1% of customers on the site are currently impacted, and completing the reboot earlier would risk affecting additional customers who are not experiencing any issues.
We apologise that we are unable to restore service for affected customers immediately and appreciate your patience while we complete this work as quickly and safely as possible.
We have identified the fault affecting the site. To resolve this issue, we need to remotely reboot a key piece of network equipment.
To minimise disruption to other customers, this work will be carried out as emergency maintenance from midnight tonight.
Fewer than 1% of customers on the site are currently impacted, and completing the reboot earlier would risk affecting additional customers who are not experiencing any issues.
We apologise that we are unable to restore service for affected customers immediately and appreciate your patience while we complete this work as quickly and safely as possible.
392714 EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Apr 2026 01:19hrs)
Status: Closed.
Location: Corby NN17,NN18.
Location: Corby NN17,NN18.
There is essential emergency maintenance taking place between the hours 00:00 until 01:00 on 18/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Apr 2026 01:19hrs)
This incident was closed on Saturday, April 18th, 2026 at 01:19hrs.
This incident was closed on Saturday, April 18th, 2026 at 01:19hrs.