There are 26 incidents or planned maintenances that may be affecting customers on our network.
283881: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 15:30hrs)
Status: Currently open.
Location: Caddington LU1.
Location: Caddington LU1.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
283858: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 15:27hrs)
Status: Currently open.
Location: Royston SG8.
Location: Royston SG8.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 6h hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
283250: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 15:12hrs)
Status: Currently open.
Location: Chelmsford CM1.
Location: Chelmsford CM1.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
283244:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 15:10hrs)
Status: Currently open.
Location: Colchester CO5.
Location: Colchester CO5.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
283236:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 15:09hrs)
Status: Currently open.
Location: Felixstowe IP11.
Location: Felixstowe IP11.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
283233:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 15:07hrs)
Status: Currently open.
Location: York YO23.
Location: York YO23.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
283091:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 15:04hrs)
Status: Currently open.
Location: HP9 Beaconsfield.
Location: HP9 Beaconsfield.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
283028:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 15:02hrs)
Status: Currently open.
Location: Stockport SK1.
Location: Stockport SK1.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
283030:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 15:02hrs)
Status: Currently open.
Location: Salford M5.
Location: Salford M5.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
282266:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:53hrs)
Status: Currently open.
Location: Crawley RH11.
Location: Crawley RH11.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
282041:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:51hrs)
Status: Currently open.
Location: Swadlincote DE11.
Location: Swadlincote DE11.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
284155:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:46hrs)
Status: Currently open.
Location: Stowmarket IP14.
Location: Stowmarket IP14.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
283123: MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:43hrs)
Status: Currently open.
Location: Soham CB7.
Location: Soham CB7.
There is essential maintenance taking place between the hours of 08:00-17:00 on 04/12/2023. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
283137: MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:42hrs)
Status: Currently open.
Location: Wouldham ME1.
Location: Wouldham ME1.
There is essential maintenance taking place between the hours of 08:00-17:00 on Monday 04/12/2023. Customers may experience an interruption to services for up to 5 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
284236: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:32hrs)
Status: Currently open.
Location: Stowmarket IP14.
Location: Stowmarket IP14.
There is emergency third party maintenance taking place between the hours of 00:00-06:00 on Saturday 02/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
282633: MAINTENANCE AFFECTING SERVICES Last updated:(30 Nov 2023 14:18hrs)
Status: Currently open.
Location: Tadley RG26.
Location: Tadley RG26.
There is essential maintenance taking place between the hours of 08:00-17:00 on Friday 01/12/2023. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
284439:INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(01 Dec 2023 15:35hrs)
Status: Closed.
Location: Berryfields HP18.
Location: Berryfields HP18.
We are currently experiencing a network incident in Berryfields, HP18 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (01 Dec 2023 15:35hrs)
This incident was closed on Friday, December 1st, 2023 at 15:35hrs.
This incident was closed on Friday, December 1st, 2023 at 15:35hrs.
Update (01 Dec 2023 15:35hrs)
Work to restore service was completed at 15:00 on 01/12/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 15:00 on 01/12/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (01 Dec 2023 13:09hrs)
Engineers have been investigating the problem and found that a piece of equipment has failed at site. An Engineer has been dispatched to replace it. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Engineers have been investigating the problem and found that a piece of equipment has failed at site. An Engineer has been dispatched to replace it. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
280840: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:11hrs)
Status: Closed.
Location: Weston Super Mare BS24.
Location: Weston Super Mare BS24.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Friday 01/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Dec 2023 14:11hrs)
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:11hrs.
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:11hrs.
280827: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:10hrs)
Status: Closed.
Location: Tewkesbury GL3 Cheltenham GL51 GL50.
Location: Tewkesbury GL3 Cheltenham GL51 GL50.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Friday 01/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Dec 2023 14:10hrs)
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:10hrs.
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:10hrs.
280828:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:10hrs)
Status: Closed.
Location: Northampton NN7 NN5.
Location: Northampton NN7 NN5.
There is essential third party maintenance taking place between the hours of00:00-06:00 on Friday 01/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Dec 2023 14:10hrs)
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:10hrs.
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:10hrs.
282306: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:10hrs)
Status: Closed.
Location: East Kilbride G75.
Location: East Kilbride G75.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Friday 01/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Dec 2023 14:10hrs)
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:10hrs.
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:10hrs.
283033:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:10hrs)
Status: Closed.
Location: North Humberside HU15.
Location: North Humberside HU15.
There is essential third party maintenance taking place between the hours of00:00-06:00 on Friday 01/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Dec 2023 14:10hrs)
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:10hrs.
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:10hrs.
283089:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:09hrs)
Status: Closed.
Location: York YO62.
Location: York YO62.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Friday 01/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Dec 2023 14:09hrs)
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:09hrs.
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:09hrs.
283174: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:09hrs)
Status: Closed.
Location: South Humberside DN19 DN33.
Location: South Humberside DN19 DN33.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Friday 01/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Dec 2023 14:09hrs)
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:09hrs.
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:09hrs.
283095: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:09hrs)
Status: Closed.
Location: Goole DN14.
Location: Goole DN14.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Friday 01/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Dec 2023 14:09hrs)
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:09hrs.
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:09hrs.
283139:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Dec 2023 14:09hrs)
Status: Closed.
Location: Crawley RH10.
Location: Crawley RH10.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Friday 01/12/2023. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Dec 2023 14:09hrs)
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:09hrs.
This Planned Maintenance was completed on Friday, December 1st, 2023 at 14:09hrs.