There are 2 incidents or planned maintenances that may be affecting customers on our network.
410758: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Sep 2026 10:08hrs)
Status: Currently open.
Location: TQ12, TQ13 Devon & Torquay.
Location: TQ12, TQ13 Devon & Torquay.
There is essential third party maintenance taking place between the hours of 07:00 and 21:00 on Sunday 13th of September. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411851: INCIDENT AFFECTING INTERNET SERVICES Last updated:(08 Sep 2026 19:51hrs)
Status: Currently open.
Location: Sudbury CO10.
Location: Sudbury CO10.
We have a network incident in Sudbury affecting Internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (10 Sep 2026 07:51hrs)
Due to unforeseen circumstances, the planned equipment replacement did not take place overnight as originally scheduled.
The replacement activity has now been rescheduled for tonight during overnight hours to minimise any potential disruption to customers. The affected equipment has remained stable, and services continue to operate normally at this time.
Our teams will continue to closely monitor the situation. Should service stability change before the rescheduled maintenance window, we will review the situation and take any necessary action.
We apologise for any inconvenience and thank you for your patience and understanding.
Due to unforeseen circumstances, the planned equipment replacement did not take place overnight as originally scheduled.
The replacement activity has now been rescheduled for tonight during overnight hours to minimise any potential disruption to customers. The affected equipment has remained stable, and services continue to operate normally at this time.
Our teams will continue to closely monitor the situation. Should service stability change before the rescheduled maintenance window, we will review the situation and take any necessary action.
We apologise for any inconvenience and thank you for your patience and understanding.
Update (08 Sep 2026 19:55hrs)
We have identified the cause of today's service disruptions as a faulty piece of equipment that unexpectedly rebooted on two occasions, resulting in brief interruptions to service.
The equipment has remained stable since the last occurrence. To minimise the risk of further customer impact, we are planning to replace the faulty equipment during overnight hours tomorrow. Further communication regarding this planned maintenance will be provided shortly.
Should the equipment unexpectedly reboot again before the scheduled replacement, we will review the situation and may bring forward the replacement as an emergency activity.
We apologise for any inconvenience caused and thank you for your patience and understanding.
We have identified the cause of today's service disruptions as a faulty piece of equipment that unexpectedly rebooted on two occasions, resulting in brief interruptions to service.
The equipment has remained stable since the last occurrence. To minimise the risk of further customer impact, we are planning to replace the faulty equipment during overnight hours tomorrow. Further communication regarding this planned maintenance will be provided shortly.
Should the equipment unexpectedly reboot again before the scheduled replacement, we will review the situation and may bring forward the replacement as an emergency activity.
We apologise for any inconvenience caused and thank you for your patience and understanding.