Incidents

Current incidents

There are 17 incidents or planned maintenances that may be affecting customers on our network.

365425: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Sep 2025 15:03hrs)
Status: Currently open.
Location: Hullbridge Hockley SS5.
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on 18/09/2025 Customers may experience an interruption to services for up to two hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
361650 MAINTENANCE AFFECTING PHONE SERVICES   Last updated:(17 Sep 2025 08:22hrs)
Status: Currently open.
Location: Multiple Locations.
There is maintenance taking place between the hours of 23:00 on 18/09/2025 until 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
365170 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Sep 2025 08:19hrs)
Status: Currently open.
Location: Caddington LU1.
There is essential third party maintenance taking place between the hours of 20:00 on 18/09/2025 until 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
365135 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Sep 2025 08:17hrs)
Status: Currently open.
Location: Cardiff CF5.
There is essential third party maintenance taking place between the hours of 20:00 on 18/09/2025 until 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
365127 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Sep 2025 08:16hrs)
Status: Currently open.
Location: Porthcawl CF36.
There is essential third party maintenance taking place between the hours of 20:00 on 18/09/2025 until 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
365253 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Sep 2025 08:13hrs)
Status: Currently open.
Location: Maldon CM3,CM0.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
362113 MAINTENANCE AFFECTING SERVICES   Last updated:(17 Sep 2025 08:10hrs)
Status: Currently open.
Location: Cirencester GL7.
There is maintenance taking place between the hours of 09:00 and 16:00 on 18/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
360739 MAINTENANCE AFFECTING SERVICES   Last updated:(17 Sep 2025 08:08hrs)
Status: Currently open.
Location: Cambridge CB24.
There is maintenance taking place between the hours of 08:00 and 16:00 on 18/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
363247 MAINTENANCE AFFECTING SERVICES   Last updated:(17 Sep 2025 08:07hrs)
Status: Currently open.
Location: London E3.
There is maintenance taking place between the hours of 06:00 and 08:00 on 18/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
361864 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Sep 2025 08:06hrs)
Status: Currently open.
Location: Aylesham CT3.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
361865 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(17 Sep 2025 08:02hrs)
Status: Currently open.
Location: Chelmsford CM2,CM23.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
363421 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Sep 2025 08:29hrs)
Status: Currently open.
Location: Wolverhampton WV11.
There is essential third party maintenance taking place between the hours of 20:00 on 17/09/2025 until 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
363419 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Sep 2025 08:27hrs)
Status: Currently open.
Location: Stafford ST19.
There is essential third party maintenance taking place between the hours of 20:00 on 17/09/2025 until 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
363417 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Sep 2025 08:25hrs)
Status: Currently open.
Location: Birmingham B24.
There is essential third party maintenance taking place between the hours of 20:00 on 17/09/2025 until 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
363416 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Sep 2025 08:23hrs)
Status: Currently open.
Location: Tamworth B79.
There is essential third party maintenance taking place between the hours of 20:00 on 17/09/2025 until 06:00 on 18/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
360502 MAINTENANCE AFFECTING SERVICES   Last updated:(16 Sep 2025 08:21hrs)
Status: Currently open.
Location: Arnold NG5.
There is essential maintenance taking place between the hours of 08:00 until 16:00 on 17/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
362222 MAINTENANCE AFFECTING SERVICES   Last updated:(17 Sep 2025 14:01hrs)
Status: Closed.
Location: Weymouth DT4.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 17/09/2025 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (17 Sep 2025 14:01hrs)
This Planned Maintenance was completed on Wednesday, September 17th, 2025 at 14:01hrs.