There are 14 incidents or planned maintenances that may be affecting customers on our network.
380302: INCIDENT AFFECTING INTERNET SERVICES Last updated:(19 Jan 2026 15:34hrs)
Status: Currently open.
Location: Tiverton EX16.
Location: Tiverton EX16.
We understand how frustrating this extended service disruption has been on this site and sincerely apologize for the inconvenience caused.
Our team is actively working with our equipment vendor to resolve a critical software issue that is preventing new services from being activated. This issue impacts all new customers, regardless of the ISP operating over our network.
We have escalated this matter to the highest level with our vendor, and their R&D team is fully engaged in developing a solution. Unfortunately, this bug was not apparent during pre-deployment testing, and we recognize the significant impact this has had on our customers.
Please be assured that restoring service is our top priority, and we will continue to provide updates as progress is made. Thank you for your patience and understanding while we work to resolve this as quickly as possible.
Our team is actively working with our equipment vendor to resolve a critical software issue that is preventing new services from being activated. This issue impacts all new customers, regardless of the ISP operating over our network.
We have escalated this matter to the highest level with our vendor, and their R&D team is fully engaged in developing a solution. Unfortunately, this bug was not apparent during pre-deployment testing, and we recognize the significant impact this has had on our customers.
Please be assured that restoring service is our top priority, and we will continue to provide updates as progress is made. Thank you for your patience and understanding while we work to resolve this as quickly as possible.
No updates for this incident yet.
381143: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jan 2026 14:50hrs)
Status: Currently open.
Location: Multiple postcodes: DN11, IP14, ME4, LE67, MK16, MK20, NR12, PE31, S75, SL6, SY11, TN22.
Location: Multiple postcodes: DN11, IP14, ME4, LE67, MK16, MK20, NR12, PE31, S75, SL6, SY11, TN22.
There is emergency maintenance taking place between the hours of hours of 00:00 and 06:00 Tuesday 20/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
380384: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jan 2026 08:15hrs)
Status: Currently open.
Location: Cheltenham GL51, GL50 Tewkesbury GL3.
Location: Cheltenham GL51, GL50 Tewkesbury GL3.
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 06:00 Tuesday 20/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
380968: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jan 2026 08:09hrs)
Status: Currently open.
Location: Doncaster DN11, DN3.
Location: Doncaster DN11, DN3.
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 06:00 Tuesday 20/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
380389: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jan 2026 08:07hrs)
Status: Currently open.
Location: Wellingborough NN8.
Location: Wellingborough NN8.
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 06:00 Tuesday 20/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
380388: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jan 2026 08:05hrs)
Status: Currently open.
Location: Swindon SN3, SN26.
Location: Swindon SN3, SN26.
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 06:00 Tuesday 20/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
380387: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jan 2026 08:04hrs)
Status: Currently open.
Location: Swindon SN1, SN17AE, SN17BZ, SN3, SN4.
Location: Swindon SN1, SN17AE, SN17BZ, SN3, SN4.
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 06:00 Tuesday 20/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
379564: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jan 2026 08:03hrs)
Status: Currently open.
Location: Weston Super Mare BS24, BS29.
Location: Weston Super Mare BS24, BS29.
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Tuesday 20/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372501: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jan 2026 08:01hrs)
Status: Currently open.
Location: Doncaster DN3.
Location: Doncaster DN3.
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 06:00 Tuesday 20/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
378414: MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 08:13hrs)
Status: Currently open.
Location: Bishops Stortford CM23.
Location: Bishops Stortford CM23.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 19/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381143: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jan 2026 14:50hrs)
Status: Closed.
Location: Multiple sitesDN11, IP14, ME4, LE67, MK16, MK20, NR12, PE31, S75, SL6, SY11, TN22.
Location: Multiple sitesDN11, IP14, ME4, LE67, MK16, MK20, NR12, PE31, S75, SL6, SY11, TN22.
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 06:00 Tuesday 20/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Jan 2026 14:50hrs)
This incident was closed on Monday, January 19th, 2026 at 14:50hrs.
This incident was closed on Monday, January 19th, 2026 at 14:50hrs.
378789: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Jan 2026 13:01hrs)
Status: Closed.
Location: Houghton Conquest, MK45.
Location: Houghton Conquest, MK45.
There is emergency maintenance taking place between the hours of 09:00 & 17:00 on 19/01/25. Customers may experience an interruption to services for up to 3 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Jan 2026 13:01hrs)
This incident was closed on Monday, January 19th, 2026 at 13:01hrs.
This incident was closed on Monday, January 19th, 2026 at 13:01hrs.
378407: MAINTENANCE AFFECTING SERVICES Last updated:(19 Jan 2026 07:55hrs)
Status: Closed.
Location: Peterborough PE4.
Location: Peterborough PE4.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 19/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Jan 2026 07:55hrs)
This Planned Maintenance was completed on Monday, January 19th, 2026 at 07:55hrs.
This Planned Maintenance was completed on Monday, January 19th, 2026 at 07:55hrs.
380900: INCIDENT AFFECTING INTERNET SERVICES Last updated:(18 Jan 2026 16:27hrs)
Status: Closed.
Location: SO31 Eastleigh.
Location: SO31 Eastleigh.
We have a network incident in Eastleigh affecting internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (18 Jan 2026 16:27hrs)
This incident was closed on Sunday, January 18th, 2026 at 16:27hrs.
This incident was closed on Sunday, January 18th, 2026 at 16:27hrs.
Update (18 Jan 2026 16:27hrs)
Work to restore service was completed at 15:19 on 16/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 15:19 on 16/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Jan 2026 16:41hrs)
Work to restore service was completed at 15:19 on 16/01/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 15:19 on 16/01/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Jan 2026 13:08hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.