379795: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Jan 2026 08:50hrs)

Planned Maintenance: Due to be completed 09 Jan 2026
Status: Currently open.
Location: Wakefield - WF1.

There is essential maintenance taking place between the hours of 08:00 and 18:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause

No updates for this incident yet.

380004: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Jan 2026 07:16hrs)

Status: Currently open.
Location: Helston TR13.

We have a network incident in the Helston TR13 area, affecting phone and internet services. There is a powercut in the area which has caused our equipment to fail. Our team will provide an update by 09:00.

Please do not reset your equipment.

Update (09 Jan 2026 08:52hrs)
The power company in the area have advised they don't expect services restored until 08:00am on Sunday 11/01/26.

We are arranging for an engineer to attend site to power our equipment to restore services on site.

We will provide further update by 13:00.

379999: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(08 Jan 2026 21:45hrs)

Status: Currently open.
Location: Bodmin PL31.

We have a network incident in the Bodmin PL31 area affecting phone and Internet services. Our team are looking into this and will provide an update by 23:00.

Please do not reset your equipment.

Update (08 Jan 2026 23:16hrs)
We can see that the problem is not on our network, but the network of a third party that supports ours.

We are talking to the third party, and they have scheduled engineers to attend tomorrow.

We will update you again tomorrow morning by 09:00.

373611 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 08:41hrs)

Status: Closed.
Location: LU1 Bedfordshire.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (09 Jan 2026 08:41hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:41hrs.

376780: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 08:39hrs)

Status: Closed.
Location: TN37 East Sussex.

There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 08/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (09 Jan 2026 08:39hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:39hrs.

376689: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 08:32hrs)

Status: Closed.
Location: SP4 Laverton.

There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 08/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (09 Jan 2026 08:32hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:32hrs.

378697: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 08:29hrs)

Status: Closed.
Location: LS7 West Yorkshire.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (09 Jan 2026 08:29hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:29hrs.

378459 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 08:28hrs)

Status: Closed.
Location: BN24 , BN26 East Sussex.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (09 Jan 2026 08:28hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:28hrs.

376747: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 07:21hrs)

Status: Closed.
Location: G71 Scotland.

There is essential maintenance taking place between the hours of 06:00 and 08:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (09 Jan 2026 07:21hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 07:21hrs.

378685: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 12:55hrs)

Status: Closed.
Location: B16 Birmingham.

There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 06/01/2025.Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (08 Jan 2026 12:55hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 12:55hrs.

Incidents