Incidents

Current incidents

There are 13 incidents or planned maintenances that may be affecting customers on our network.

392406 MAINTENANCE AFFECTING SERVICES   Last updated:(11 May 2026 08:21hrs)
Status: Currently open.
Location: Colchester CO5,DE12.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 12/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
392954 MAINTENANCE AFFECTING TV SERVICES   Last updated:(11 May 2026 08:19hrs)
Status: Currently open.
Location: Glasgow G71.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 12/05/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
391542 MAINTENANCE AFFECTING TV SERVICES   Last updated:(11 May 2026 08:18hrs)
Status: Currently open.
Location: Dalston E8,N16.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 12/05/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
391523 MAINTENANCE AFFECTING TV SERVICES   Last updated:(11 May 2026 08:17hrs)
Status: Currently open.
Location: Waltham Cross EN8.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 12/05/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
395105 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(11 May 2026 08:14hrs)
Status: Currently open.
Location: High Wycombe HP11.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
394945 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(11 May 2026 08:13hrs)
Status: Currently open.
Location: Cheltenham GL50,GL51, Tewkesbury GL52.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
394433 MAINTENANCE AFFECTING SERVICES   Last updated:(11 May 2026 08:09hrs)
Status: Currently open.
Location: Corby NN17.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
393687 MAINTENANCE AFFECTING SERVICES   Last updated:(11 May 2026 08:08hrs)
Status: Currently open.
Location: Cambridge PE19.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392576 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(11 May 2026 08:06hrs)
Status: Currently open.
Location: Felnex SM6.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
393938 MAINTENANCE AFFECTING SERVICES   Last updated:(11 May 2026 08:04hrs)
Status: Currently open.
Location: Mendip BA11.
There is essential maintenance taking place between the hours of 23:30 on 11/05/2026 through to 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
394091 THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(11 May 2026 07:59hrs)
Status: Currently open.
Location: Hounslow TW3.
There is essential third party maintenance taking place between the hours of 19:00 on 11/05/2026 through to 05:00 on 12/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392551: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(08 May 2026 08:37hrs)
Status: Currently open.
Location: Towcester NN12.
There is essential third party maintenance taking place between the hours of 09:00 and 17:00 Monday 11/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
391509: MAINTENANCE AFFECTING SERVICES   Last updated:(11 May 2026 15:18hrs)
Status: Closed.
Location: Dartford DA1.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Monday 11/05/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (11 May 2026 15:18hrs)
This Planned Maintenance was completed on Monday, May 11th, 2026 at 15:18hrs.