There are 13 incidents or planned maintenances that may be affecting customers on our network.
359357: MAINTENANCE AFFECTING SERVICES Last updated:(14 Aug 2025 10:34hrs)
Status: Currently open.
Location: Folkestone CT21.
Location: Folkestone CT21.
There is essential maintenance taking place between the hours of 09:00-17:00 on Thursday 14/08/2025. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
361163: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 Aug 2025 10:29hrs)
Status: Currently open.
Location: Frome BA11.
Location: Frome BA11.
There is essential third party maintenance taking place between the hours of 00:00-03:00 on Friday 15/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
359475: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 Aug 2025 10:20hrs)
Status: Currently open.
Location: Crawley RH10 East Grinstead RH19.
Location: Crawley RH10 East Grinstead RH19.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Friday 15/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
358588: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 Aug 2025 10:05hrs)
Status: Currently open.
Location: Winchester SO22.
Location: Winchester SO22.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Friday 15/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
356237: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 Aug 2025 10:00hrs)
Status: Currently open.
Location: High Wycombe HP11.
Location: High Wycombe HP11.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Friday 15/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
360364: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 Aug 2025 09:55hrs)
Status: Currently open.
Location: Telford TF4.
Location: Telford TF4.
There is essential third party maintenance taking place between the hours of 00:00-03:00 on Friday 15/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
360363: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 Aug 2025 09:49hrs)
Status: Currently open.
Location: Market Drayton TF9.
Location: Market Drayton TF9.
There is essential third party maintenance taking place between the hours of 00:00-03:00 on Friday 15/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
361348: INCIDENT AFFECTING INTERNET Last updated:(14 Aug 2025 14:59hrs)
Status: Closed.
Location: IP28 Beckrow.
Location: IP28 Beckrow.
We have a network Issue in Beckrow intermittently affecting internet services. This is being investigated by a third party that supports our network.
We'll provide an update by 14:00
Please do not reset your equipment.
We'll provide an update by 14:00
Please do not reset your equipment.
Update (14 Aug 2025 14:59hrs)
This incident was closed on Thursday, August 14th, 2025 at 14:59hrs.
This incident was closed on Thursday, August 14th, 2025 at 14:59hrs.
Update (14 Aug 2025 14:59hrs)
Work to restore service was completed at 17:30 on 13/08/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 17:30 on 13/08/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (13 Aug 2025 13:51hrs)
Our engineer is on the way to site estimated time of arrival is 17:00 to investigate the site equipment.
We will update you again by 18:00.
Our engineer is on the way to site estimated time of arrival is 17:00 to investigate the site equipment.
We will update you again by 18:00.
358135: MAINTENANCE AFFECTING SERVICES Last updated:(14 Aug 2025 12:54hrs)
Status: Closed.
Location: Derby DE73.
Location: Derby DE73.
There is essential maintenance taking place between the hours of 09:00-17:00 on Thursday 14/08/2025. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (14 Aug 2025 12:54hrs)
This Planned Maintenance was completed on Thursday, August 14th, 2025 at 12:54hrs.
This Planned Maintenance was completed on Thursday, August 14th, 2025 at 12:54hrs.
358013: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 Aug 2025 09:05hrs)
Status: Closed.
Location: Leeds LS14 LS15.
Location: Leeds LS14 LS15.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Thursday 14/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (14 Aug 2025 09:05hrs)
This Planned Maintenance was completed on Thursday, August 14th, 2025 at 09:05hrs.
This Planned Maintenance was completed on Thursday, August 14th, 2025 at 09:05hrs.
358859: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 Aug 2025 09:04hrs)
Status: Closed.
Location: Cambridge CB24 CB23.
Location: Cambridge CB24 CB23.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Thursday 14/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (14 Aug 2025 09:04hrs)
This Planned Maintenance was completed on Thursday, August 14th, 2025 at 09:04hrs.
This Planned Maintenance was completed on Thursday, August 14th, 2025 at 09:04hrs.
360878: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(14 Aug 2025 03:41hrs)
Status: Closed.
Location: Porthcawl CF36.
Location: Porthcawl CF36.
There is essential maintenance taking place between the hours of 00:00-04:00 on 14/08/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (14 Aug 2025 03:41hrs)
This incident was closed on Thursday, August 14th, 2025 at 03:41hrs.
This incident was closed on Thursday, August 14th, 2025 at 03:41hrs.
361361: INCIDENT AFFECTING INTERNET SERVICES Last updated:(14 Aug 2025 03:33hrs)
Status: Closed.
Location: Tadley RG16, RG26.
Location: Tadley RG16, RG26.
We have a network incident in Tadley RG16, RG26 affecting internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (14 Aug 2025 03:33hrs)
This incident was closed on Thursday, August 14th, 2025 at 03:33hrs.
This incident was closed on Thursday, August 14th, 2025 at 03:33hrs.
Update (14 Aug 2025 03:32hrs)
Work to restore service was completed at 17:53 on 13/08/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 17:53 on 13/08/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (13 Aug 2025 14:50hrs)
Our engineer attended site and found that this fault is the result of a problem on a third party network.
They are investigating the problem. We will update you again as soon as they have more information.
Our engineer attended site and found that this fault is the result of a problem on a third party network.
They are investigating the problem. We will update you again as soon as they have more information.