Incidents

Update (14 Feb 2026 08:16hrs)
Our engineers are returning to site this morning to continue with fibre repairs.

It is expected that the fibre repair work will take a significant amount of time.

We will provide an update as soon as there is significant news on the progress of the repairs.

Update (13 Feb 2026 17:33hrs)
Due to fibre cables being damaged in multiple locations, this incident is now impacting a larger number of customer services across the site.

We apologise for any inconvenience caused and we appreciate your patience.

Further updates will be provided once new information becomes available.

Update (13 Feb 2026 14:58hrs)
Our engineers have identified additional damage to the fibre cables. Due to health and safety requirements and the complexity of the fault, they will need to return tomorrow, Saturday 14/02/2026, to continue repairs.

Thank you for your patience while we work to restore service as quickly and safely as possible.

Update (13 Feb 2026 10:12hrs)
Our engineers have returned to site and are actively working to restore services.

We’ll share further updates as soon as more information becomes available.

Update (12 Feb 2026 15:06hrs)
Our engineers have identified additional fibre cable damage at the site. Due to the complexity of the repair and safety considerations, they will return tomorrow, Friday 13/02/2026, to continue the restoration work.

We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue as quickly and safely as possible.

Update (12 Feb 2026 14:04hrs)
Our engineers are repairing damage to the fibre cabling that serves your site. We do not yet have an estimated time to restore service (ETR). We will share another update as soon as we have more information. Thank you for your patience.

Update (12 Feb 2026 11:21hrs)
Our engineers have identified damage to the fibre cabling that serves this site, which is affecting customer services. We are assessing the extent of the damage and the resources required to complete repairs.

We will provide a further update as soon as additional information is available. We apologise for the disruption.

Update (12 Feb 2026 09:45hrs)
Engineering teams are now on site to begin their investigation. We will provide a further update by 11:45

Update (12 Feb 2026 07:17hrs)
The engineering team were unable to access the fault location on Wednesday, 11/02/2026, due to a restricted construction zone. The team will reattend today, Thursday, 12/02/2026, to investigate and resolve the fault.

Update (11 Feb 2026 19:45hrs)
Following today’s site visit, our engineer has been able to identify the likely location of the fault. To complete the investigation and carry out repairs, we will need to return during daylight hours to safely access the chamber.

An engineering team is scheduled to return to site tomorrow morning to continue diagnostics and begin restoring the damaged fibre. We will provide a further update as soon as the team arrives on site and work is underway.

Thank you for your patience and understanding while we work to resolve this issue.

Update (11 Feb 2026 15:14hrs)
We have identified the issue affecting service at this location and have dispatched our field engineers to site. Their estimated arrival time is 16:15.
At this stage, the issue is impacting only a small number of customers. We are continuing to work on restoring full service as quickly as possible and will provide further updates as soon as more information becomes available.
Thank you for your patience.

Update (13 Feb 2026 08:39hrs)
Service has been restored; however, we have not yet received confirmation from the carrier that the fault has been permanently resolved. We continue to monitor the circuit closely. The incident will remain open and pending closure until formal confirmation is provided by the third party.

Update (14 Feb 2026 08:51hrs)
This Planned Maintenance was completed on Saturday, February 14th, 2026 at 08:51hrs.