Incidents

Current incidents

There are 11 incidents or planned maintenances that may be affecting customers on our network.

300520:THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Apr 2024 09:28hrs)
Status: Currently open.
Location: St Neots, PE19.
There is essential third party maintenance taking place between the hours of 08:00 and 13:00 on 23/04/24 Customers may experience an interruption to services for up to 5 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
301332:MAINTENANCE AFFECTING SERVICES   Last updated:(22 Apr 2024 09:21hrs)
Status: Currently open.
Location: Braintree CM7.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 23/04/24 Customers may experience an interruption to services for up to 6 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
300169: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(22 Apr 2024 09:13hrs)
Status: Currently open.
Location: Multiple sites affectedIP19, IP28, NR32, NR35, NR19, NR10, NR8, NR34.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 23/04/24 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
298158: MAINTENANCE AFFECTING SERVICES   Last updated:(22 Apr 2024 09:03hrs)
Status: Currently open.
Location: Whiteley PO15.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 23/04/24 Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
297912: MAINTENANCE AFFECTING SERVICES   Last updated:(22 Apr 2024 09:00hrs)
Status: Currently open.
Location: Greenwich SE10.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 23/04/24 Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
297290: MAINTENANCE AFFECTING SERVICES   Last updated:(22 Apr 2024 08:58hrs)
Status: Currently open.
Location: Launceston PL15.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 23/04/24 Customers may experience an interruption to services for up to 3 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
299869 : MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(19 Apr 2024 09:00hrs)
Status: Currently open.
Location: Littlehampton BN17.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Monday 22/04/2024. Customers may experience an interruption to services for up to 2 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
299473 : MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(19 Apr 2024 08:54hrs)
Status: Currently open.
Location: Horsham, RH13.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Monday 22/04/2024. Customers may experience an interruption to services for up to 2 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
300997 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(22 Apr 2024 08:54hrs)
Status: Closed.
Location: Peterborough, PE2.
There is essential Third Party maintenance taking place between the hours of 09:00 and 1700 on Friday 19/04/2024. Customers may experience an interruption to services for up to 4 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (22 Apr 2024 08:54hrs)
This Planned Maintenance was completed on Monday, April 22nd, 2024 at 08:54hrs.
301445:INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(22 Apr 2024 04:00hrs)
Status: Closed.
Location: Multiple BA13 BS35 BS15 SN12 BA2 BS4 BS6 BS16.
We are currently experiencing a network incident in all postcodes listed above affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.
Update (22 Apr 2024 04:00hrs)
This incident was closed on Monday, April 22nd, 2024 at 04:00hrs.
Update (22 Apr 2024 04:00hrs)
Work to restore service was completed at 03:25 on 22/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (22 Apr 2024 03:02hrs)
Third Party Carrier have advised they are working to replace equipment and carry out repairs, they anticipate services being fully restored by 06:00.

We are working with the provider to resolve this issue and a further update will be provided at 06:00 or sooner if more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience.
Update (22 Apr 2024 01:11hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
301346:INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(21 Apr 2024 12:11hrs)
Status: Closed.
Location: Multiple BA13 BS35 BS15 SN12 BA2 BS4 BS6 BS16.
We are currently experiencing a network incident in the above post codes affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.
Update (21 Apr 2024 12:11hrs)
This incident was closed on Sunday, April 21st, 2024 at 12:11hrs.
Update (21 Apr 2024 11:30hrs)
Work to restore service was completed at 11:18 on 21/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (21 Apr 2024 10:31hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.