There are 6 incidents or planned maintenances that may be affecting customers on our network.
413427: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(21 Sep 2026 22:50hrs)
Status: Currently open.
Location: Ebbw Vale NP23.
Location: Ebbw Vale NP23.
We have a loss of phone and Internet services in the Rassau, Ebbw Vale, NP23 postcode area, due to a loss of AC power to our equipment following wider power outages earlier in the day.
Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Update (21 Sep 2026 22:48hrs)
Backup batteries have depleted and equipment has powered down.
Our team are arranging a generator for the morning to re-power equipment while we wait for power to be restored by the mains power supplier.
We will provide a further update by 09:00 tomorrow.
Backup batteries have depleted and equipment has powered down.
Our team are arranging a generator for the morning to re-power equipment while we wait for power to be restored by the mains power supplier.
We will provide a further update by 09:00 tomorrow.
411042: MAINTENANCE AFFECTING SERVICES Last updated:(21 Sep 2026 09:05hrs)
Status: Currently open.
Location: Essex CO7.
Location: Essex CO7.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 22/09/2026. Customers may experience an interruption to services for up to 20 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409862: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Sep 2026 09:00hrs)
Status: Currently open.
Location: Derby DE1.
Location: Derby DE1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 am on Tuesday 22/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
408158: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Sep 2026 08:58hrs)
Status: Currently open.
Location: Slough SL2 SL1.
Location: Slough SL2 SL1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 am on Tuesday 22/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413497: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 Sep 2026 02:15hrs)
Status: Closed.
Location: South Glamorgan CF71.
Location: South Glamorgan CF71.
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 22/09/2026. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (22 Sep 2026 02:15hrs)
This incident was closed on Tuesday, September 22nd, 2026 at 02:15hrs.
This incident was closed on Tuesday, September 22nd, 2026 at 02:15hrs.
413429: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(21 Sep 2026 23:46hrs)
Status: Closed.
Location: London RM3.
Location: London RM3.
We have a network incident in London RM3 affecting phone and Internet services. Our team are looking into this and will provide an update by 15:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (21 Sep 2026 23:46hrs)
This incident was closed on Monday, September 21st, 2026 at 23:46hrs.
This incident was closed on Monday, September 21st, 2026 at 23:46hrs.
Update (21 Sep 2026 23:46hrs)
Work to restore service with replacement equipment was completed at 22:00 on 21/09/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service with replacement equipment was completed at 22:00 on 21/09/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (21 Sep 2026 21:08hrs)
We have identified a key piece of equipment is failing.
We are working with our supplier to replace the equipment as soon as possible.
We will provide a further update by 22:00.
Please do not reset your equipment.
We have identified a key piece of equipment is failing.
We are working with our supplier to replace the equipment as soon as possible.
We will provide a further update by 22:00.
Please do not reset your equipment.