There are 13 incidents or planned maintenances that may be affecting customers on our network.
409311 : MAINTENANCE AFFECTING SERVICES Last updated:(09 Sep 2026 09:44hrs)
Status: Currently open.
Location: BN6 Hassocks.
Location: BN6 Hassocks.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409021 : MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Sep 2026 09:41hrs)
Status: Currently open.
Location: CB6 , CB7 ELY.
Location: CB6 , CB7 ELY.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 10/09/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411926: MAINTENANCE AFFECTING SERVICES Last updated:(09 Sep 2026 09:30hrs)
Status: Currently open.
Location: CO10 Suffolk.
Location: CO10 Suffolk.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409070: MAINTENANCE AFFECTING SERVICES Last updated:(09 Sep 2026 09:24hrs)
Status: Currently open.
Location: B31 Birmingham.
Location: B31 Birmingham.
There is essential maintenance taking place between the hours of 00:00 and 0600 on Thursday 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406745: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Sep 2026 09:21hrs)
Status: Currently open.
Location: E8 London.
Location: E8 London.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410757: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Sep 2026 08:22hrs)
Status: Currently open.
Location: London UB10.
Location: London UB10.
There is essential maintenance taking place between the hours 21:00 on 09/09/2026 until 07:00 on 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410192: MAINTENANCE AFFECTING SERVICES Last updated:(09 Sep 2026 08:01hrs)
Status: Currently open.
Location: London RM17.
Location: London RM17.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 09/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409329: MAINTENANCE AFFECTING SERVICES Last updated:(09 Sep 2026 07:51hrs)
Status: Currently open.
Location: Bishops Stortford CM23.
Location: Bishops Stortford CM23.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 09/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409049: MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Sep 2026 07:47hrs)
Status: Currently open.
Location: Kent CT5.
Location: Kent CT5.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 09/09/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409290: MAINTENANCE AFFECTING TV SERVICES Last updated:(09 Sep 2026 07:35hrs)
Status: Currently open.
Location: Kent CT13.
Location: Kent CT13.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 09/09/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411851: INCIDENT AFFECTING INTERNET SERVICES Last updated:(08 Sep 2026 19:51hrs)
Status: Currently open.
Location: Sudbury CO10.
Location: Sudbury CO10.
We have a network incident in Sudbury affecting Internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Sep 2026 19:55hrs)
We have identified the cause of today's service disruptions as a faulty piece of equipment that unexpectedly rebooted on two occasions, resulting in brief interruptions to service.
The equipment has remained stable since the last occurrence. To minimise the risk of further customer impact, we are planning to replace the faulty equipment during overnight hours tomorrow. Further communication regarding this planned maintenance will be provided shortly.
Should the equipment unexpectedly reboot again before the scheduled replacement, we will review the situation and may bring forward the replacement as an emergency activity.
We apologise for any inconvenience caused and thank you for your patience and understanding.
We have identified the cause of today's service disruptions as a faulty piece of equipment that unexpectedly rebooted on two occasions, resulting in brief interruptions to service.
The equipment has remained stable since the last occurrence. To minimise the risk of further customer impact, we are planning to replace the faulty equipment during overnight hours tomorrow. Further communication regarding this planned maintenance will be provided shortly.
Should the equipment unexpectedly reboot again before the scheduled replacement, we will review the situation and may bring forward the replacement as an emergency activity.
We apologise for any inconvenience caused and thank you for your patience and understanding.
410754 - THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(08 Sep 2026 08:35hrs)
Status: Currently open.
Location: Watford WD7.
Location: Watford WD7.
There is essential maintenance taking place between the hours 21:00 on 09/09/2026 until 07:00 on 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
410322: MAINTENANCE AFFECTING SERVICES Last updated:(09 Sep 2026 23:49hrs)
Status: Closed.
Location: CO11 Essex.
Location: CO11 Essex.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Sep 2026 23:49hrs)
This Planned Maintenance was completed on Wednesday, September 9th, 2026 at 23:49hrs.
This Planned Maintenance was completed on Wednesday, September 9th, 2026 at 23:49hrs.