There are 20 incidents or planned maintenances that may be affecting customers on our network.
365300: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:27hrs)
Status: Currently open.
Location: Dorset DT10.
Location: Dorset DT10.
There is essential maintenance taking place between the hours of 23:00 on 09/10/2025 until 05:00 on 10/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
366451: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:24hrs)
Status: Currently open.
Location: Derby DE1.
Location: Derby DE1.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 09/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
364703: MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:23hrs)
Status: Currently open.
Location: Exeter EX5.
Location: Exeter EX5.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 09/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363024: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:21hrs)
Status: Currently open.
Location: Ebbsfleet DA10 Gravesham DA11 Rochester ME3.
Location: Ebbsfleet DA10 Gravesham DA11 Rochester ME3.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 09/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
362995: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:19hrs)
Status: Currently open.
Location: Ipswich IP8.
Location: Ipswich IP8.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 09/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
357233: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:18hrs)
Status: Currently open.
Location: Ilford IG6.
Location: Ilford IG6.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 09/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
364701: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(07 Oct 2025 12:43hrs)
Status: Currently open.
Location: Bicester OX25.
Location: Bicester OX25.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
365122: MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 10:04hrs)
Status: Closed.
Location: Cambridge PE19.
Location: Cambridge PE19.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Oct 2025 10:04hrs)
This Planned Maintenance was completed on Wednesday, October 8th, 2025 at 10:04hrs.
This Planned Maintenance was completed on Wednesday, October 8th, 2025 at 10:04hrs.
368316: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:25hrs)
Status: Closed.
Location: London E17.
Location: London E17.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 09/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Oct 2025 08:25hrs)
This incident was closed on Wednesday, October 8th, 2025 at 08:25hrs.
This incident was closed on Wednesday, October 8th, 2025 at 08:25hrs.
363464: MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:17hrs)
Status: Closed.
Location: Faversham ME13.
Location: Faversham ME13.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 07/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Oct 2025 08:17hrs)
This Planned Maintenance was completed on Wednesday, October 8th, 2025 at 08:17hrs.
This Planned Maintenance was completed on Wednesday, October 8th, 2025 at 08:17hrs.
364775: MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:17hrs)
Status: Closed.
Location: Melton Mowbray LE13.
Location: Melton Mowbray LE13.
There is essential maintenance taking place between the hours of 08:00 until 16:00 on 07/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Oct 2025 08:17hrs)
This Planned Maintenance was completed on Wednesday, October 8th, 2025 at 08:17hrs.
This Planned Maintenance was completed on Wednesday, October 8th, 2025 at 08:17hrs.
366513: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:16hrs)
Status: Closed.
Location: Coventry CV5 CV7 CV6.
Location: Coventry CV5 CV7 CV6.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Oct 2025 08:16hrs)
This Planned Maintenance was completed on Wednesday, October 8th, 2025 at 08:16hrs.
This Planned Maintenance was completed on Wednesday, October 8th, 2025 at 08:16hrs.
368595: INCIDENT AFFECTING INTERNET SERVICES Last updated:(08 Oct 2025 08:16hrs)
Status: Closed.
Location: TS28, Wingate.
Location: TS28, Wingate.
We have a network incident in Wingate affecting phone and internet services. Our team are looking into this and will provide an update by 20:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Oct 2025 08:16hrs)
This incident was closed on Wednesday, October 8th, 2025 at 08:16hrs.
This incident was closed on Wednesday, October 8th, 2025 at 08:16hrs.
Update (08 Oct 2025 08:16hrs)
Work to restore service was completed at 20:18 on 07/10/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 20:18 on 07/10/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (07 Oct 2025 19:58hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
The outage is due to an emergency planned works being carried out, they expect services to be restored tonight by 00:00.
We will update you again by 08:00am.
We now see that the problem is not on our network, but the network of a third party that supports ours.
The outage is due to an emergency planned works being carried out, they expect services to be restored tonight by 00:00.
We will update you again by 08:00am.
368167: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:16hrs)
Status: Closed.
Location: Aldershot GU11.
Location: Aldershot GU11.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Oct 2025 08:16hrs)
This incident was closed on Wednesday, October 8th, 2025 at 08:16hrs.
This incident was closed on Wednesday, October 8th, 2025 at 08:16hrs.
368128: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:15hrs)
Status: Closed.
Location: Cambridge CB23 PE19 Bedford MK44.
Location: Cambridge CB23 PE19 Bedford MK44.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Oct 2025 08:15hrs)
This incident was closed on Wednesday, October 8th, 2025 at 08:15hrs.
This incident was closed on Wednesday, October 8th, 2025 at 08:15hrs.
367032: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:15hrs)
Status: Closed.
Location: Bury St Edmunds IP28.
Location: Bury St Edmunds IP28.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Oct 2025 08:15hrs)
This incident was closed on Wednesday, October 8th, 2025 at 08:15hrs.
This incident was closed on Wednesday, October 8th, 2025 at 08:15hrs.
366482: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:15hrs)
Status: Closed.
Location: Gillingham ME8.
Location: Gillingham ME8.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Oct 2025 08:15hrs)
This incident was closed on Wednesday, October 8th, 2025 at 08:15hrs.
This incident was closed on Wednesday, October 8th, 2025 at 08:15hrs.
368312: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:15hrs)
Status: Closed.
Location: Angus DD11.
Location: Angus DD11.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Oct 2025 08:15hrs)
This incident was closed on Wednesday, October 8th, 2025 at 08:15hrs.
This incident was closed on Wednesday, October 8th, 2025 at 08:15hrs.
368334: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:14hrs)
Status: Closed.
Location: Essex RM15 Kent DA10.
Location: Essex RM15 Kent DA10.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Oct 2025 08:14hrs)
This incident was closed on Wednesday, October 8th, 2025 at 08:14hrs.
This incident was closed on Wednesday, October 8th, 2025 at 08:14hrs.
368338: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2025 08:14hrs)
Status: Closed.
Location: Birmingham B16 B15.
Location: Birmingham B16 B15.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 08/10/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Oct 2025 08:14hrs)
This incident was closed on Wednesday, October 8th, 2025 at 08:14hrs.
This incident was closed on Wednesday, October 8th, 2025 at 08:14hrs.