There are 4 incidents or planned maintenances that may be affecting customers on our network.
391040: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Apr 2026 09:37hrs)
Status: Currently open.
Location: NN13 Northamptonshire.
Location: NN13 Northamptonshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 13/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391427 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Apr 2026 09:34hrs)
Status: Currently open.
Location: NP26 Caldicot & NP26 Monmouthshire.
Location: NP26 Caldicot & NP26 Monmouthshire.
There is essential third party maintenance taking place between the hours of 23:00 on Sunday 12/04/2026 and 06:00 on Monday 13/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389358: MAINTENANCE TV AFFECTING SERVICES Last updated:(11 Apr 2026 09:36hrs)
Status: Closed.
Location: Bristol BS16.
Location: Bristol BS16.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 10/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Apr 2026 09:36hrs)
This Planned Maintenance was completed on Saturday, April 11th, 2026 at 09:36hrs.
This Planned Maintenance was completed on Saturday, April 11th, 2026 at 09:36hrs.
391146: INCIDENT AFFECTING TV SERVICES Last updated:(10 Apr 2026 12:06hrs)
Status: Closed.
Location: York, YO23.
Location: York, YO23.
We have a network incident in York affecting TV services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (10 Apr 2026 12:06hrs)
This incident was closed on Friday, April 10th, 2026 at 12:06hrs.
This incident was closed on Friday, April 10th, 2026 at 12:06hrs.
Update (10 Apr 2026 12:06hrs)
Work to restore service was completed at 12:00 on 10/04/26. Customers should now find services to be working as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:00 on 10/04/26. Customers should now find services to be working as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (10 Apr 2026 10:43hrs)
An engineer is currently on site and actively investigating the issue. We’ll share a further update as soon as more information becomes available.
An engineer is currently on site and actively investigating the issue. We’ll share a further update as soon as more information becomes available.
Update (09 Apr 2026 10:27hrs)
We sincerely apologise for the ongoing delay. At this time, we’re still unable to access our equipment to resolve the fault. Please be assured this has been escalated and actively chased, and we are hopeful to gain access tomorrow, 10/04/2026.
We sincerely apologise for the ongoing delay. At this time, we’re still unable to access our equipment to resolve the fault. Please be assured this has been escalated and actively chased, and we are hopeful to gain access tomorrow, 10/04/2026.
Update (08 Apr 2026 13:14hrs)
We have been unable to gain access to our equipment on site and have not been able to reach anyone to provide entry. We will try again tomorrow and will keep you informed. Apologies for the inconvenience.
We have been unable to gain access to our equipment on site and have not been able to reach anyone to provide entry. We will try again tomorrow and will keep you informed. Apologies for the inconvenience.
Update (07 Apr 2026 17:05hrs)
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
The TV engineers ETA is between 08:00 and 16:00 on Wednesday 08/04/2026.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
The TV engineers ETA is between 08:00 and 16:00 on Wednesday 08/04/2026.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.