Incidents

Current incidents

There are 38 incidents or planned maintenances that may be affecting customers on our network.

402202: MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:37hrs)
Status: Currently open.
Location: Norwich NR12.
There is essential maintenance taking place between the hours of 09:00 and 13:00 on Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
401363: MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:35hrs)
Status: Currently open.
Location: Manchester M4.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
403596: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:32hrs)
Status: Currently open.
Location: Deeside CH5.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
403598: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:32hrs)
Status: Currently open.
Location: Wisbech PE13.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
403639: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:32hrs)
Status: Currently open.
Location: London TW9.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
403659: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:31hrs)
Status: Currently open.
Location: Inverness IV2.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
403665: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:31hrs)
Status: Currently open.
Location: Lincoln LN2.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
403323: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:31hrs)
Status: Currently open.
Location: Crawley RH10, RH11.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
403779: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:31hrs)
Status: Currently open.
Location: Huddersfield HD8.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
403782: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:30hrs)
Status: Currently open.
Location: Leeds LS7.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
403915: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:30hrs)
Status: Currently open.
Location: Andover SP11 Bapchild ME10 Pontypool NP44 Upton NN5 Wellingborough NN8.
There is emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
403318: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:14hrs)
Status: Currently open.
Location: Barnsley S70.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
402136: MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:12hrs)
Status: Currently open.
Location: Blanford St Mary DT11.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 15/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
404350: INCIDENT AFFECTING INTERNET AND PHONE SERVICES   Last updated:(14 Jul 2026 07:12hrs)
Status: Currently open.
Location: Hoxton N1.
Due to a complex electrical fault in the Hoxton, Nile St, N1 area, we expect to lose power to the equipment that provides Internet and Voice services in this area.

Once power is lost we do not expect power and Internet services to be restored before 07:00.

Our engineers are working closely with electrical engineers from GTC and UKPN on a solution.

We will provide a further update by 08:00 or as soon as more information becomes available.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (14 Jul 2026 09:28hrs)
We are continuing to work closely with the power company to restore services as quickly and safely as possible.

The power company has confirmed that a generator has arrived on site.

However, due to public safety requirements, it cannot be connected at this time.

Additional equipment is currently on its way to the site to enable the generator to be installed safely.

This equipment is expected to arrive by 12:00pm, after which engineers will begin work to restore power to our equipment and other affected services.

Once power has been restored, phone and internet services are expected to return.

Please do not switch off or restart your equipment at this time.

We appreciate your patience and understanding while this work is completed, and we sincerely apologise for the prolonged disruption caused by this incident.
Update (14 Jul 2026 08:19hrs)
We have contacted the electricity provider, who are currently on site awaiting the delivery of a high-capacity generator. Once installed, this will restore power to the site and, in turn, bring internet and telephone services back online.

Due to the complexity of the logistics involved in resolving this issue, restoration is taking longer than initially anticipated.

We will continue to provide updates as soon as further information becomes available. Thank you for your patience and understanding.
402971: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:09hrs)
Status: Closed.
Location: Honiton EX14.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:09hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:09hrs.
402973: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:08hrs)
Status: Closed.
Location: Crewkerne TA18.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:08hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:08hrs.
402979: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:08hrs)
Status: Closed.
Location: Exeter EX2 EX3 EX4 EX5 EX14.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:08hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:08hrs.
402980: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:07hrs)
Status: Closed.
Location: Taunton TA3 TA4.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:07hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:07hrs.
403498: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:07hrs)
Status: Closed.
Location: Little Clacton CO16.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:07hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:07hrs.
403001: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:07hrs)
Status: Closed.
Location: Templecombe BA8 BA22.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:07hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:07hrs.
403503: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:06hrs)
Status: Closed.
Location: Tiptree CO5 Heybridge CM9.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:06hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:06hrs.
403504: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:06hrs)
Status: Closed.
Location: Chelmsford CM3 Braintree CM7 CM6 CM77.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:06hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:06hrs.
403507: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:06hrs)
Status: Closed.
Location: Essex CO13 CO14.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:06hrs)
This Planned Maintenance was completed on Tuesday, July 14th, 2026 at 08:06hrs.
403511: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:05hrs)
Status: Closed.
Location: Braintree CO6 CO5.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:05hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:05hrs.
403512: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:05hrs)
Status: Closed.
Location: Colchester CO7 CO4 CO11.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:05hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:05hrs.
403514: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:05hrs)
Status: Closed.
Location: Essex CM0 CM3.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:05hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:05hrs.
403515: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:04hrs)
Status: Closed.
Location: Alresford CO7 Tendring CO16.
There is essential emergency maintenance taking place between the hours 23:00 on 13/07/2026 until 05:00 on 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:04hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:04hrs.
402697: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:04hrs)
Status: Closed.
Location: Towcester NN12.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Tuesday 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:04hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:04hrs.
403331: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:04hrs)
Status: Closed.
Location: Ipswich IP8.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Tuesday 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:04hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:04hrs.
403334: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:01hrs)
Status: Closed.
Location: Leicester LE1, LE3, LE5.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Tuesday 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:01hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:01hrs.
403401: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:01hrs)
Status: Closed.
Location: Milton Keynes MK10.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Tuesday 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:01hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:01hrs.
403404: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:00hrs)
Status: Closed.
Location: Birmingham B90.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Tuesday 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:00hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:00hrs.
403409: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:00hrs)
Status: Closed.
Location: Woolpit IP30 Bury St Edmunds IP33, IP31 Felixstowe IP11.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Tuesday 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:00hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:00hrs.
403410: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 08:00hrs)
Status: Closed.
Location: London SE16.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Tuesday 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 08:00hrs)
This incident was closed on Tuesday, July 14th, 2026 at 08:00hrs.
403411: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 07:59hrs)
Status: Closed.
Location: Bedford MK42, MK44 Olny MK46 Stewartby MK43.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Tuesday 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 07:59hrs)
This incident was closed on Tuesday, July 14th, 2026 at 07:59hrs.
403412: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 07:59hrs)
Status: Closed.
Location: Leighton Buzzard LU7.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Tuesday 14/07/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 07:59hrs)
This incident was closed on Tuesday, July 14th, 2026 at 07:59hrs.
402126: MAINTENANCE AFFECTING SERVICES   Last updated:(14 Jul 2026 07:58hrs)
Status: Closed.
Location: IP11 Felixstowe.
There is essential maintenance taking place between the hours of 00:00-06:00 on Tuesday 14/07/2026. Customers may experience an interruption to services for up to 20 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (14 Jul 2026 07:58hrs)
This Planned Maintenance was completed on Tuesday, July 14th, 2026 at 07:58hrs.
404173: INCIDENT AFFECTING INTERNET SERVICES   Last updated:(13 Jul 2026 20:09hrs)
Status: Closed.
Location: B78 Polesworth.
We have a network incident in Polesworth affecting phone and Internet services. Our team are looking into this and will provide an update by 11:00am.

Please do not reset your equipment.
Update (13 Jul 2026 20:09hrs)
This incident was closed on Monday, July 13th, 2026 at 20:09hrs.
Update (13 Jul 2026 20:09hrs)
The third-party fibre engineers have completed re-splicing a new length of replacement fibre cable.

Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (13 Jul 2026 19:07hrs)
The third-party fibre engineers are introducing a replacement run of fibre cabling. When ready they will splice the new cable into the existing fibre cabling.

We will provide a further update by 21:00 or as soon as more information becomes available.

Thank you for your patience and understanding while we work to resolve this issue.
Update (13 Jul 2026 17:33hrs)
Specialist third-party fibre engineers have arrived on-site.

We will provide a further update by 19:00 or as soon as more information becomes available.

Thank you for your patience and understanding while we work to resolve this issue.
Update (13 Jul 2026 14:35hrs)
We have engaged specialist third-party engineers to attend the site. They have confirmed that a team has been deployed and is currently expected to arrive by 18:00.

Upon arrival, the engineers will begin work as a matter of urgency to restore services as quickly as possible.

We will provide a further update by 19:00 or sooner if more information becomes available.

Thank you for your patience and understanding while we work to resolve this issue.
Update (13 Jul 2026 13:30hrs)
Due to the nature of the fault, we have engaged specialist third-party engineers to assist with the implementation of a fix.
We are currently awaiting their arrival on site, after which they will begin work to restore services.

We will provide a further update by 16:00.
Update (13 Jul 2026 11:43hrs)
Due to the complex layout of the fibre the issue is taking longer to repair than initially hoped. Our engineers are progressing the fault resolution.

We will provide further updates by 14:00pm.
Update (13 Jul 2026 10:43hrs)
Our engineer has identified damaged fibre as the cause of this fault. We are now working to repair the affected fibre in order to restore services to the site.

We will provide a further update by 13:00.
Update (13 Jul 2026 09:53hrs)
Our engineer is on site and currently troubleshooting the fault.

We'll provide further updates by 12:00.
Update (13 Jul 2026 08:15hrs)
We have an engineer on the way to site to carry out an investigation of the fault.

We are now waiting for the engineer to get to site so we can restore services.

We will update you again by 14:00.