Incidents

Current incidents

There are 26 incidents or planned maintenances that may be affecting customers on our network.

312641: INCIDENT AFFECTING BROADBAND SERVICES   Last updated:(16 Jul 2024 10:53hrs)
Status: Currently open.
Location: Topsham EX3.
We are currently experiencing a network incident in Topsham EX3 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.
Update (16 Jul 2024 15:27hrs)
Fibre strike has been identified 400 Metres from site. We have engaged repair teams to attend and restore services. We expect this work to take an extended time to complete.

We apologise again for the inconvenience caused and thank you for your patience.
Update (16 Jul 2024 13:06hrs)
Our Engineer is now on site and continuing investigations.
We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
Update (16 Jul 2024 11:18hrs)
Engineers investigating this issue have identified suspected fibre damage and requested a engineer attend to complete checks, we expect them on site at 12:30PM. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
309970: MAINTENANCE AFFECTING SERVICES   Last updated:(16 Jul 2024 10:01hrs)
Status: Currently open.
Location: Swindon SN1.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
308577: MAINTENANCE AFFECTING SERVICES   Last updated:(16 Jul 2024 09:46hrs)
Status: Currently open.
Location: Essex RM15.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
312372: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Jul 2024 09:38hrs)
Status: Currently open.
Location: Exmouth EX8 EX5.
There is essential maintenance taking place between the hours of 00:00 and 03:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
311453: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Jul 2024 09:37hrs)
Status: Currently open.
Location: East Kilbride G75.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
311454: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Jul 2024 09:36hrs)
Status: Currently open.
Location: Essex CB10.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
311412: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Jul 2024 09:31hrs)
Status: Currently open.
Location: Hampshire GU35.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
308934: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Jul 2024 09:29hrs)
Status: Currently open.
Location: Rotherham S62 Doncaster DN3 DN11 Sheffield S26.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 17/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
308724: MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 10:04hrs)
Status: Currently open.
Location: Devon EX3.
There is essential maintenance taking place between the hours of 09:00 and 15:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
307578: MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 10:03hrs)
Status: Currently open.
Location: Kent ME1.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
311252: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 09:56hrs)
Status: Currently open.
Location: Cambridgeshire PE13.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
310704: MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 09:45hrs)
Status: Currently open.
Location: All sites.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services and calls during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
310485: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 09:35hrs)
Status: Currently open.
Location: Gwent NP12.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
310484: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 09:34hrs)
Status: Currently open.
Location: Beaconsfield HP9.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
310482: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 09:33hrs)
Status: Currently open.
Location: Bicester OX25.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
310133: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 09:25hrs)
Status: Currently open.
Location: Wiltshire SP2.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
310132: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 09:23hrs)
Status: Currently open.
Location: Pontefract WF8.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
310107: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 09:21hrs)
Status: Currently open.
Location: Newcastle upon Tyne NE16.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
309203: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 09:20hrs)
Status: Currently open.
Location: Birmingham B1 B12 B16 B24 B90.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
308943: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 09:17hrs)
Status: Currently open.
Location: Oxford OX15.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
307101: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(15 Jul 2024 09:16hrs)
Status: Currently open.
Location: Durham DH7.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 16/07/2024. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
311122: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Jul 2024 10:36hrs)
Status: Closed.
Location: Halstead CO9.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 15/07/2024. Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (16 Jul 2024 10:36hrs)
This Planned Maintenance was completed on Tuesday, July 16th, 2024 at 10:36hrs.
311087: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Jul 2024 10:36hrs)
Status: Closed.
Location: Saint Neots PE19.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 15/07/2024. Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (16 Jul 2024 10:36hrs)
This Planned Maintenance was completed on Tuesday, July 16th, 2024 at 10:36hrs.
311080: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(16 Jul 2024 10:35hrs)
Status: Closed.
Location: Royston SG8.
There is essential third party maintenance taking place between the hours of 00:00-06:00 on Monday 15/07/2024. Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (16 Jul 2024 10:35hrs)
This Planned Maintenance was completed on Tuesday, July 16th, 2024 at 10:35hrs.
312439: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(15 Jul 2024 18:11hrs)
Status: Closed.
Location: Bristol BS48 BS20.
Essential third-party maintenance taking place between the hours of 00:00-06:00 on Monday 15/07/2024 has overrun and is now an incident affecting data and voice services.

Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.
Update (15 Jul 2024 18:11hrs)
This incident was closed on Monday, July 15th, 2024 at 18:11hrs.
Update (15 Jul 2024 18:04hrs)
Work to restore service was completed at 18:00 on 15/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (15 Jul 2024 16:57hrs)
We are awaiting updates from third party carrier regarding resolution to this fault.

We apologise again for the inconvenience caused and thank you for your patience.
Update (15 Jul 2024 13:04hrs)
It has been identified that this fault has been caused by an issue with a third-party carrier, who provide service to us in this area.

We have escalated this fault with our third-party carrier and aim to provide you with an update as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
Update (15 Jul 2024 11:09hrs)
It has been identified that this fault has been caused by an issue with a third-party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.
Update (15 Jul 2024 06:33hrs)
This maintenance is currently overrunning and service have not yet been restored.

We have engaged with third party carrier carrying out the works and will provide an update as soon as possible.

We apologise for any inconvenience this may cause.
312546: INCIDENT AFFECTING BROADBAND SERVICES   Last updated:(15 Jul 2024 18:05hrs)
Status: Closed.
Location: Selby YO8.
We are currently experiencing a network incident in Selby YO8 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.
Update (15 Jul 2024 18:05hrs)
This incident was closed on Monday, July 15th, 2024 at 18:05hrs.
Update (15 Jul 2024 18:05hrs)
Work to restore service was completed at 18:05 on 15/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (15 Jul 2024 16:51hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area. Service have been stable for last twenty minutes.

We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.