Incidents

Current incidents

There are 16 incidents or planned maintenances that may be affecting customers on our network.

375172: MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:50hrs)
Status: Currently open.
Location: Sleaford NG34.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 11/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
376348: MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:48hrs)
Status: Currently open.
Location: Bishops Stortford CM23 CM17 Nottingham NG12 London SE10.
There is essential maintenance taking place between the hours 00:05 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
375262:   Last updated:(10 Dec 2025 08:34hrs)
Status: Currently open.
Location: Cambridge CB1 CB2 CB23 CB25 CB3 CB5.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
375008: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:33hrs)
Status: Currently open.
Location: London CR0 CR9.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374239: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:32hrs)
Status: Currently open.
Location: Crewkerne TA18.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
357221: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:31hrs)
Status: Currently open.
Location: London TW8 TW9.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374397: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:29hrs)
Status: Currently open.
Location: Aberdeen AB51.
There is essential maintenance taking place between the hours 21:00 on 10/12/2025 until 08:00 on 11/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374400: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:29hrs)
Status: Currently open.
Location: Inverness IV2 Aviemore PH22.
There is essential maintenance taking place between the hours 21:00 on 10/12/2025 until 08:00 on 11/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374512 : MAINTENANCE AFFECTING SERVICES   Last updated:(09 Dec 2025 10:39hrs)
Status: Currently open.
Location: Wallyford EH21.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 10/12/2025. Customers may experience an interruption to services for approximately 2 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
374064: MAINTENANCE AFFECTING SERVICES   Last updated:(09 Dec 2025 10:36hrs)
Status: Currently open.
Location: Reading RG1.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 10/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
371208: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:25hrs)
Status: Closed.
Location: Staffordshire ST19.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 10/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (10 Dec 2025 08:25hrs)
This Planned Maintenance was completed on Wednesday, December 10th, 2025 at 08:25hrs.
375924: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:25hrs)
Status: Closed.
Location: Slough SL2 SL1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 10/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (10 Dec 2025 08:25hrs)
This incident was closed on Wednesday, December 10th, 2025 at 08:25hrs.
376189:THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:25hrs)
Status: Closed.
Location: Oadby LE2.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 10/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (10 Dec 2025 08:25hrs)
This incident was closed on Wednesday, December 10th, 2025 at 08:25hrs.
376627: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:25hrs)
Status: Closed.
Location: North Yorkshire YO7.
There is emergency maintenance taking place between the hours of 00:00 and 01:00 on Wednesday 10/12/2025. Customers may experience an interruption to services for up to 4 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (10 Dec 2025 08:25hrs)
This incident was closed on Wednesday, December 10th, 2025 at 08:25hrs.
376807: EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:24hrs)
Status: Closed.
Location: Essex CO16.
There is emergency maintenance taking place between the hours of 00:00 and 01:00 on Wednesday 10/12/2025. Customers may experience an interruption to services for up to 4 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (10 Dec 2025 08:24hrs)
This incident was closed on Wednesday, December 10th, 2025 at 08:24hrs.
376347: MAINTENANCE AFFECTING SERVICES   Last updated:(10 Dec 2025 08:24hrs)
Status: Closed.
Location: CM17 NG12 CM23 SE10.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 10/12/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (10 Dec 2025 08:24hrs)
This Planned Maintenance was completed on Wednesday, December 10th, 2025 at 08:24hrs.