There are 22 incidents or planned maintenances that may be affecting customers on our network.
408701: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(13 Aug 2026 14:49hrs)
Status: Currently open.
Location: Derby DE24.
Location: Derby DE24.
We have a network incident in the Derby DE24 postcode area affecting phone and Internet services. Our team are looking into this and will provide an update by 15:50.
Please do not reset your equipment.
Please do not reset your equipment.
Update (13 Aug 2026 17:17hrs)
Our engineer attended the site and carried out extensive troubleshooting on the on-site equipment.
Unfortunately, the issue could not be resolved during this visit. However, we believe the fault has been isolated to a specific piece of equipment and have identified the component that requires replacement.
As this part is not currently available on-site, arrangements are being made for another engineer to collect the replacement component and attend site to complete the swap-out.
Our engineer attended the site and carried out extensive troubleshooting on the on-site equipment.
Unfortunately, the issue could not be resolved during this visit. However, we believe the fault has been isolated to a specific piece of equipment and have identified the component that requires replacement.
As this part is not currently available on-site, arrangements are being made for another engineer to collect the replacement component and attend site to complete the swap-out.
Update (13 Aug 2026 15:15hrs)
We are currently investigating an intermittent issue at this site that is causing some of our equipment to unexpectedly reboot.
An engineer is on their way to the site and is expected to arrive at approximately 17:00 to assist with our ongoing investigations.
We apologise for the intermittent nature of this fault and understand the disruption this may cause. Our teams are working to identify the root cause and restore service stability as quickly as possible.
Please do not reboot your equipment at this time, as this may impact our ability to investigate the issue.
We will provide a further update as soon as more information becomes available.
We are currently investigating an intermittent issue at this site that is causing some of our equipment to unexpectedly reboot.
An engineer is on their way to the site and is expected to arrive at approximately 17:00 to assist with our ongoing investigations.
We apologise for the intermittent nature of this fault and understand the disruption this may cause. Our teams are working to identify the root cause and restore service stability as quickly as possible.
Please do not reboot your equipment at this time, as this may impact our ability to investigate the issue.
We will provide a further update as soon as more information becomes available.
408662: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(13 Aug 2026 13:17hrs)
Status: Currently open.
Location: Margate CT9.
Location: Margate CT9.
We have a network incident in the Margate CT9 postcode area affecting phone and Internet services. Our team are looking into this and will provide an update by 14:17.
Please do not reset your equipment.
Please do not reset your equipment.
Update (13 Aug 2026 15:14hrs)
A key piece of equipment at our site is proving to be unstable, causing intermittent loss of phone and Internet service.
Services have stabilised for the moment.
We are arranging for the equipment to be replaced today, which will incur a further short interruption to services.
We will provide a further update as soon as we have a clear ETA for the engineer and replacement equipment.
Please do not reset your equipment.
A key piece of equipment at our site is proving to be unstable, causing intermittent loss of phone and Internet service.
Services have stabilised for the moment.
We are arranging for the equipment to be replaced today, which will incur a further short interruption to services.
We will provide a further update as soon as we have a clear ETA for the engineer and replacement equipment.
Please do not reset your equipment.
407084: MAINTENANCE AFFECTING TV SERVICES Last updated:(13 Aug 2026 09:30hrs)
Status: Currently open.
Location: Nottingham NG12.
Location: Nottingham NG12.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 01/09/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405988: MAINTENANCE AFFECTING TV SERVICES Last updated:(13 Aug 2026 09:20hrs)
Status: Currently open.
Location: Peterborough PE7.
Location: Peterborough PE7.
There is essential maintenance taking place between the hours 08:00 on 14/08/2026 until 16:00 on 14/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407336: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Aug 2026 09:15hrs)
Status: Currently open.
Location: London SE1.
Location: London SE1.
There is essential emergency maintenance taking place between the hours 00:00 on 14/08/2026 until 06:00 on 14/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399355: MAINTENANCE AFFECTING SERVICES Last updated:(12 Aug 2026 08:43hrs)
Status: Currently open.
Location: Milton Keynes MK10 MK13 MK16 MK17.
Location: Milton Keynes MK10 MK13 MK16 MK17.
There is essential emergency maintenance taking place between the hours 23:30 on 13/08/2026 until 06:00 on 14/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407127: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Aug 2026 08:41hrs)
Status: Currently open.
Location: Birmingham B61.
Location: Birmingham B61.
There is essential emergency maintenance taking place between the hours 21:00 on 13/08/2026 until 05:00 on 14/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407066: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Aug 2026 08:41hrs)
Status: Currently open.
Location: Worcester WR4.
Location: Worcester WR4.
There is essential emergency maintenance taking place between the hours 21:00 on 13/08/2026 until 05:00 on 14/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407061: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Aug 2026 08:40hrs)
Status: Currently open.
Location: Birmingham B1 B18 B5.
Location: Birmingham B1 B18 B5.
There is essential emergency maintenance taking place between the hours 21:00 on 13/08/2026 until 05:00 on 14/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407058: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Aug 2026 08:39hrs)
Status: Currently open.
Location: Birmingham B31.
Location: Birmingham B31.
There is essential emergency maintenance taking place between the hours 21:00 on 13/08/2026 until 05:00 on 14/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407007: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Aug 2026 08:38hrs)
Status: Currently open.
Location: Birmingham B49 B98.
Location: Birmingham B49 B98.
There is essential emergency maintenance taking place between the hours 21:00 on 13/08/2026 until 05:00 on 14/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405918 : MAINTENANCE AFFECTING SERVICES Last updated:(07 Aug 2026 09:50hrs)
Status: Currently open.
Location: Blackwood NP12.
Location: Blackwood NP12.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 20/08/2026. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407000: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Aug 2026 09:27hrs)
Status: Closed.
Location: Birmingham B61.
Location: Birmingham B61.
There is essential emergency maintenance taking place between the hours 21:00 on 12/08/2026 until 05:00 on 13/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Aug 2026 09:27hrs)
This incident was closed on Thursday, August 13th, 2026 at 09:27hrs.
This incident was closed on Thursday, August 13th, 2026 at 09:27hrs.
407004: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Aug 2026 09:27hrs)
Status: Closed.
Location: Birmingham B31.
Location: Birmingham B31.
There is essential emergency maintenance taking place between the hours 21:00 on 12/08/2026 until 05:00 on 13/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Aug 2026 09:27hrs)
This incident was closed on Thursday, August 13th, 2026 at 09:27hrs.
This incident was closed on Thursday, August 13th, 2026 at 09:27hrs.
402283: MAINTENANCE AFFECTING TV SERVICES Last updated:(13 Aug 2026 09:26hrs)
Status: Closed.
Location: Kent ME1.
Location: Kent ME1.
There is essential maintenance taking place between the hours 23:30 on 12/08/2026 until 06:00 on 13/08/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Aug 2026 09:26hrs)
This Planned Maintenance was completed on Thursday, August 13th, 2026 at 09:26hrs.
This Planned Maintenance was completed on Thursday, August 13th, 2026 at 09:26hrs.
408301: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(13 Aug 2026 09:26hrs)
Status: Closed.
Location: Blackwood NP12.
Location: Blackwood NP12.
There is emergency maintenance taking place between the hours of 09:00 and 17:00 Wednesday 12/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Aug 2026 09:26hrs)
This incident was closed on Thursday, August 13th, 2026 at 09:26hrs.
This incident was closed on Thursday, August 13th, 2026 at 09:26hrs.
407305: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Aug 2026 08:10hrs)
Status: Closed.
Location: Bracknell RG12 RG40 RG42 Maidenhead SL6.
Location: Bracknell RG12 RG40 RG42 Maidenhead SL6.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 13/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Aug 2026 08:10hrs)
This incident was closed on Thursday, August 13th, 2026 at 08:10hrs.
This incident was closed on Thursday, August 13th, 2026 at 08:10hrs.
402976: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Aug 2026 08:09hrs)
Status: Closed.
Location: Stockton-on-Tees TS21.
Location: Stockton-on-Tees TS21.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 13/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Aug 2026 08:09hrs)
This Planned Maintenance was completed on Thursday, August 13th, 2026 at 08:09hrs.
This Planned Maintenance was completed on Thursday, August 13th, 2026 at 08:09hrs.
407006: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Aug 2026 08:09hrs)
Status: Closed.
Location: Worcester WR4.
Location: Worcester WR4.
There is essential emergency maintenance taking place between the hours 21:00 on 12/08/2026 until 05:00 on 13/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Aug 2026 08:09hrs)
This incident was closed on Thursday, August 13th, 2026 at 08:09hrs.
This incident was closed on Thursday, August 13th, 2026 at 08:09hrs.
407005: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Aug 2026 08:08hrs)
Status: Closed.
Location: Birmingham B1 B18 B3 B5.
Location: Birmingham B1 B18 B3 B5.
There is essential emergency maintenance taking place between the hours 21:00 on 12/08/2026 until 05:00 on 13/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Aug 2026 08:08hrs)
This incident was closed on Thursday, August 13th, 2026 at 08:08hrs.
This incident was closed on Thursday, August 13th, 2026 at 08:08hrs.
407001: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(13 Aug 2026 08:07hrs)
Status: Closed.
Location: Birmingham B49 B98.
Location: Birmingham B49 B98.
There is essential emergency maintenance taking place between the hours 21:00 on 12/08/2026 until 05:00 on 13/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (13 Aug 2026 08:07hrs)
This incident was closed on Thursday, August 13th, 2026 at 08:07hrs.
This incident was closed on Thursday, August 13th, 2026 at 08:07hrs.
408571: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(12 Aug 2026 21:11hrs)
Status: Closed.
Location: Cambridge CB2.
Location: Cambridge CB2.
We have a network incident in Cambridge CB2 affecting phone and Internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (12 Aug 2026 21:11hrs)
This incident was closed on Wednesday, August 12th, 2026 at 21:11hrs.
This incident was closed on Wednesday, August 12th, 2026 at 21:11hrs.
Update (12 Aug 2026 21:10hrs)
We have received confirmation that power has been restored to the site. All onsite equipment has successfully recovered and is operating normally.
At this time, we do not anticipate any further service impact.
We have received confirmation that power has been restored to the site. All onsite equipment has successfully recovered and is operating normally.
At this time, we do not anticipate any further service impact.
Update (12 Aug 2026 19:53hrs)
Following extensive checks we have confirmed the incident to site is due to electrical supply issues.
Electrical supplier engineers are already on site looking to resolve this power incident.
We will monitor our equipment to ensure it all recovers as expected once mains power is restored.
Following extensive checks we have confirmed the incident to site is due to electrical supply issues.
Electrical supplier engineers are already on site looking to resolve this power incident.
We will monitor our equipment to ensure it all recovers as expected once mains power is restored.