Incidents

Current incidents

There are 21 incidents or planned maintenances that may be affecting customers on our network.

391843: MAINTENANCE AFFECTING SERVICES   Last updated:(29 Apr 2026 08:29hrs)
Status: Currently open.
Location: Littlestone TN28.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 30/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392558: MAINTENANCE AFFECTING SERVICES   Last updated:(29 Apr 2026 08:28hrs)
Status: Currently open.
Location: Desborough NN14.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 30/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392938: MAINTENANCE AFFECTING TV SERVICES   Last updated:(29 Apr 2026 08:26hrs)
Status: Currently open.
Location: Bristol BS16.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 30/04/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
391332: MAINTENANCE AFFECTING TV SERVICES   Last updated:(29 Apr 2026 08:24hrs)
Status: Currently open.
Location: Bicester OX25 OX26.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 30/04/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
390331: MAINTENANCE AFFECTING TV SERVICES   Last updated:(29 Apr 2026 08:23hrs)
Status: Currently open.
Location: Bedford MK45.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 30/04/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
390325: MAINTENANCE AFFECTING TV SERVICES   Last updated:(29 Apr 2026 08:22hrs)
Status: Currently open.
Location: Bedford MK43.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 30/04/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
393312: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(29 Apr 2026 08:21hrs)
Status: Currently open.
Location: South Humberside DN33.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 30/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
393310: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(29 Apr 2026 08:20hrs)
Status: Currently open.
Location: Whitehaven CA28.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 30/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
393308: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(29 Apr 2026 08:19hrs)
Status: Currently open.
Location: Bishops Stortford CM23 CM22.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 30/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
393285: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(29 Apr 2026 08:18hrs)
Status: Currently open.
Location: Reading RG1 RG30.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 30/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
393282: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(29 Apr 2026 08:17hrs)
Status: Currently open.
Location: Chester CH1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 30/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
393278: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(29 Apr 2026 08:15hrs)
Status: Currently open.
Location: Radley OX13 OX14 OX1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 30/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
388901: MAINTENANCE AFFECTING SERVICES   Last updated:(28 Apr 2026 08:17hrs)
Status: Currently open.
Location: Birmingham B5.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 29/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
391636: MAINTENANCE AFFECTING TV SERVICES   Last updated:(29 Apr 2026 08:13hrs)
Status: Closed.
Location: Dartford DA1.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 28/04/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (29 Apr 2026 08:13hrs)
This Planned Maintenance was completed on Wednesday, April 29th, 2026 at 08:13hrs.
392440: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(29 Apr 2026 08:12hrs)
Status: Closed.
Location: Sunderland SR3 SR4.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 29/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (29 Apr 2026 08:12hrs)
This Planned Maintenance was completed on Wednesday, April 29th, 2026 at 08:12hrs.
393148: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(29 Apr 2026 08:12hrs)
Status: Closed.
Location: Stockton-on-Tees TS19.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 29/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (29 Apr 2026 08:12hrs)
This incident was closed on Wednesday, April 29th, 2026 at 08:12hrs.
393241: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(29 Apr 2026 08:12hrs)
Status: Closed.
Location: Oswestry SY11.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 29/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (29 Apr 2026 08:12hrs)
This incident was closed on Wednesday, April 29th, 2026 at 08:12hrs.
393238: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(29 Apr 2026 08:11hrs)
Status: Closed.
Location: Chester Le Street DH3.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 29/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (29 Apr 2026 08:11hrs)
This incident was closed on Wednesday, April 29th, 2026 at 08:11hrs.
392134: MAINTENANCE AFFECTING SERVICES   Last updated:(28 Apr 2026 16:55hrs)
Status: Closed.
Location: Great Dunmow CM6.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 28/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (28 Apr 2026 16:55hrs)
This Planned Maintenance was completed on Tuesday, April 28th, 2026 at 16:55hrs.
390010: MAINTENANCE AFFECTING TV SERVICES   Last updated:(28 Apr 2026 15:56hrs)
Status: Closed.
Location: High Wycombe HP11.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 28/04/2026 affecting TV services only. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (28 Apr 2026 15:56hrs)
This Planned Maintenance was completed on Tuesday, April 28th, 2026 at 15:56hrs.
390012: MAINTENANCE AFFECTING TV SERVICES   Last updated:(28 Apr 2026 13:24hrs)
Status: Closed.
Location: Ilford IG6.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 28/04/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (28 Apr 2026 13:24hrs)
This Planned Maintenance was completed on Tuesday, April 28th, 2026 at 13:24hrs.