There are 7 incidents or planned maintenances that may be affecting customers on our network.
333939 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Jan 2025 08:48hrs)
Status: Currently open.
Location: Norfolk, NR9.
Location: Norfolk, NR9.
There is emergency third party maintenance taking place between the hours of of 23:00 on Monday 20/01/2025 and 08:00 on Tuesday 21/01/2025. Customers may experience an interruption to all services for up to 9hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
334069 : EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Jan 2025 08:45hrs)
Status: Currently open.
Location: STONEHAVEN, AB39.
Location: STONEHAVEN, AB39.
There is emergency maintenance taking place between the hours of 09:00 on and 17:00 on Monday 20/01/2025. Customers may experience an interruption to all services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
334493 :THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2025 08:23hrs)
Status: Currently open.
Location: Wiltshire, SN15.
Location: Wiltshire, SN15.
There is emergency third party maintenance taking place between the hours of 23:00 on Friday 17/01/2025 and 06:00 on Saturday 18/01/2025. Customers may experience an interruption to all services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
334488 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2025 08:21hrs)
Status: Currently open.
Location: Cirencester, GL7.
Location: Cirencester, GL7.
here is emergency third party maintenance taking place between the hours of 23:00 on Friday 17/01/2025 and 06:00 on Saturday 18/01/2025. Customers may experience an interruption to all services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
334482 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND AND VOICE SERVICES Last updated:(16 Jan 2025 08:19hrs)
Status: Currently open.
Location: Wiltshire, SN15.
Location: Wiltshire, SN15.
There is emergency third party maintenance taking place between the hours of 23:00 on Friday 17/01/2025 and 06:00 on Saturday 18/01/2025. Customers may experience an interruption to all services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
332984: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(01 Jan 2025 07:04hrs)
Status: Currently open.
Location: Stockport SK1.
Location: Stockport SK1.
We are currently experiencing a network incident in Stockport SK1 affecting broadband and voice services.
Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (09 Jan 2025 15:52hrs)
Work to rebuild the equipment that provides Internet services on-site is now complete.
Customers Voice and Internet Broadband services should start working once residential power is restored.
We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to rebuild the equipment that provides Internet services on-site is now complete.
Customers Voice and Internet Broadband services should start working once residential power is restored.
We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Jan 2025 16:31hrs)
Works to restore power to our cabinet have been completed today.
All equipment is powered up and we are going through the steps to bring everything back online.
We expect to have services restored by the end of tomorrow 09/01/2025.
Works to restore power to our cabinet have been completed today.
All equipment is powered up and we are going through the steps to bring everything back online.
We expect to have services restored by the end of tomorrow 09/01/2025.
Update (06 Jan 2025 07:24hrs)
OFNL work has gone well over the weekend.
We have a new Cabinet in place with equipment ready to go. We are still waiting for power to be restored to our cabinet so we can provide services.
We are being told that the earliest to expect power currently is the end of Wednesday. Though this is likely to take longer.
We continue to work with all teams to restore services as soon as possible.
OFNL work has gone well over the weekend.
We have a new Cabinet in place with equipment ready to go. We are still waiting for power to be restored to our cabinet so we can provide services.
We are being told that the earliest to expect power currently is the end of Wednesday. Though this is likely to take longer.
We continue to work with all teams to restore services as soon as possible.
Update (03 Jan 2025 14:19hrs)
Specialist engineers have now completed works to replace our fibre cabinet.
We expect power to be restored to the cabinet within the next couple of days and our engineers will be on site working to reconnect all the fibre over the weekend.
Further updates will be provided once new information becomes available.
Specialist engineers have now completed works to replace our fibre cabinet.
We expect power to be restored to the cabinet within the next couple of days and our engineers will be on site working to reconnect all the fibre over the weekend.
Further updates will be provided once new information becomes available.
Update (03 Jan 2025 09:11hrs)
Specialist engineers are now onsite preparing to replace our fibre cabinet. We expect power to be restored to the cabinet within the next couple of days and our engineers will be on site working to reconnect all the fibre over the weekend.
Specialist engineers are now onsite preparing to replace our fibre cabinet. We expect power to be restored to the cabinet within the next couple of days and our engineers will be on site working to reconnect all the fibre over the weekend.
Update (02 Jan 2025 16:45hrs)
We have been on site today working to prepare for replacing our equipment.
We have a new cabinet ready built with all new equipment that is on route to site, to be installed tomorrow 03/01/2025.
We expect power to be restored to the cabinet within the next couple of days and our engineers will be on site working to reconnect all the fibre over the weekend.
We will provide further updates when there is significant news to share or by the end of Friday 03/01/2025 whichever is sooner.
We have been on site today working to prepare for replacing our equipment.
We have a new cabinet ready built with all new equipment that is on route to site, to be installed tomorrow 03/01/2025.
We expect power to be restored to the cabinet within the next couple of days and our engineers will be on site working to reconnect all the fibre over the weekend.
We will provide further updates when there is significant news to share or by the end of Friday 03/01/2025 whichever is sooner.
Update (02 Jan 2025 09:52hrs)
We are now aware that our street cabinet has been fully submerged by the flood waters.
As such we will need to replace all equipment.
This will be a multi-day event before we are able to restore services.
We will provide an update when we can provide a more accurate timescale for when we can restore services.
We are now aware that our street cabinet has been fully submerged by the flood waters.
As such we will need to replace all equipment.
This will be a multi-day event before we are able to restore services.
We will provide an update when we can provide a more accurate timescale for when we can restore services.
Update (01 Jan 2025 15:37hrs)
We have investigated the incident, and our equipment has lost mains power due to an electrical fault caused by severe flooding in the area.
Emergency services are onsite, and we are waiting for the area to be made safe before engineers are dispatched to the fault location.
We will continue to monitor and provide further updates when new information becomes available.
We have investigated the incident, and our equipment has lost mains power due to an electrical fault caused by severe flooding in the area.
Emergency services are onsite, and we are waiting for the area to be made safe before engineers are dispatched to the fault location.
We will continue to monitor and provide further updates when new information becomes available.
334869 : INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(17 Jan 2025 15:29hrs)
Status: Closed.
Location: Loughborough LE12.
Location: Loughborough LE12.
We are currently experiencing a network incident in Loughborough LE12 affecting voice and data services. Engineers currently investigating the issue have identified a power outage on site. Engineers are currently heading to site to complete further checks and restore service, we expect them to be onsite at 1pm.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (17 Jan 2025 15:29hrs)
This incident was closed on Friday, January 17th, 2025 at 15:29hrs.
This incident was closed on Friday, January 17th, 2025 at 15:29hrs.
Update (17 Jan 2025 15:29hrs)
Work to restore power was completed at 14:00 on 17/01/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore power was completed at 14:00 on 17/01/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.