There are 19 incidents or planned maintenances that may be affecting customers on our network.
417126 MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:55hrs)
Status: Currently open.
Location: Crawley RH10.
Location: Crawley RH10.
There is maintenance taking place between the hours of 08:00 and 16:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413525 MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:54hrs)
Status: Currently open.
Location: Ulverson LA12.
Location: Ulverson LA12.
There is maintenance taking place between the hours of 08:00 and 16:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
412962 MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:54hrs)
Status: Currently open.
Location: Chatham ME5.
Location: Chatham ME5.
There is maintenance taking place between the hours of 08:00 and 16:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413814 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:49hrs)
Status: Currently open.
Location: Rugby CV23,CV21, Lutterworth LE17,.
Location: Rugby CV23,CV21, Lutterworth LE17,.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413734 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:47hrs)
Status: Currently open.
Location: Leicester LE16, Desborough NN14.
Location: Leicester LE16, Desborough NN14.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413593 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:45hrs)
Status: Currently open.
Location: Staplehurst TN12,.
Location: Staplehurst TN12,.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
416846 MAINTENANCE AFFECTING TV SERVICES Last updated:(02 Nov 2026 08:05hrs)
Status: Currently open.
Location: Stratford E20.
Location: Stratford E20.
There is maintenance taking place between the hours of 08:00 and 16:00 on 03/11/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413030: MAINTENANCE AFFECTING SERVICES Last updated:(30 Oct 2026 08:57hrs)
Status: Currently open.
Location: Milton Keynes MK16 MK10 MK13 MK17.
Location: Milton Keynes MK16 MK10 MK13 MK17.
There is essential maintenance taking place between the hours of 09:00 and 15:00 Monday to Friday 02/11/2026 till 06/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418808 INCIDENT AFFECTING TV SERVICES Last updated:(28 Oct 2026 07:55hrs)
Status: Currently open.
Location: Dalston E8, N16.
Location: Dalston E8, N16.
We have a network incident affecting TV services. Our team are looking into this and will provide an update by 10:00
Please do not reset your equipment."
Please do not reset your equipment."
Update (29 Oct 2026 13:09hrs)
The engineer who attended has identified that the issue is related to equipment located on the roof of a neighbouring building.
Unfortunately, we do not currently have access to this equipment, which is preventing us from implementing a fix at this time.
We are actively working to identify and make contact with the building management responsible for the neighbouring property so that access can be arranged. We will provide a further update as soon as we have more information.
The engineer who attended has identified that the issue is related to equipment located on the roof of a neighbouring building.
Unfortunately, we do not currently have access to this equipment, which is preventing us from implementing a fix at this time.
We are actively working to identify and make contact with the building management responsible for the neighbouring property so that access can be arranged. We will provide a further update as soon as we have more information.
Update (29 Oct 2026 09:31hrs)
Our specialist engineer has arrived on site. We will provide further updates as the investigation progresses.
Our specialist engineer has arrived on site. We will provide further updates as the investigation progresses.
Update (28 Oct 2026 09:36hrs)
We have specialist engineer attending tomorrow morning to continue an investigation on the communal equipment. There has been access issues reported in the past to the equipment so we will provide further updates tomorrow once the engineer is on site.
We have specialist engineer attending tomorrow morning to continue an investigation on the communal equipment. There has been access issues reported in the past to the equipment so we will provide further updates tomorrow once the engineer is on site.
416768 MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 14:19hrs)
Status: Closed.
Location: Comeytrowe TA3, TA4.
Location: Comeytrowe TA3, TA4.
There is maintenance taking place between the hours of 08:00 and 16:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Nov 2026 14:19hrs)
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 14:19hrs.
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 14:19hrs.
419549: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(03 Nov 2026 13:34hrs)
Status: Closed.
Location: Torridge EX19.
Location: Torridge EX19.
We have a network incident in the Torridge EX19 postcode area affecting phone and Internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (03 Nov 2026 13:34hrs)
This incident was closed on Tuesday, November 3rd, 2026 at 13:34hrs.
This incident was closed on Tuesday, November 3rd, 2026 at 13:34hrs.
Update (03 Nov 2026 13:34hrs)
Following further investigation, we identified the root cause as a faulty network component, which has since been repaired by engineers. The site has remained stable since the corrective work was completed, and we now consider this incident resolved. As always, we will continue to monitor services closely.
Following further investigation, we identified the root cause as a faulty network component, which has since been repaired by engineers. The site has remained stable since the corrective work was completed, and we now consider this incident resolved. As always, we will continue to monitor services closely.
Update (03 Nov 2026 10:04hrs)
Following attendance by both our engineers at the cabinet equipment and third-party engineers at the vendor equipment, we have observed a full recovery of all affected services as of 09:27.
We are continuing to closely monitor the site and carry out further investigations to determine the root cause of the fault. At this time, we are confident that all services are stable and operating as expected.
We will provide a further update once our investigations have been completed and the root cause has been confirmed, before formally closing the incident.
We apologise for any inconvenience caused and thank you for your patience while we worked to restore service.
Following attendance by both our engineers at the cabinet equipment and third-party engineers at the vendor equipment, we have observed a full recovery of all affected services as of 09:27.
We are continuing to closely monitor the site and carry out further investigations to determine the root cause of the fault. At this time, we are confident that all services are stable and operating as expected.
We will provide a further update once our investigations have been completed and the root cause has been confirmed, before formally closing the incident.
We apologise for any inconvenience caused and thank you for your patience while we worked to restore service.
Update (03 Nov 2026 07:55hrs)
Following further investigation with our third-party suppliers, we have identified the need for a field engineer to attend the site. We are currently arranging for an engineer to inspect our on-site equipment and have also requested that our third-party supplier carry out checks on their fibre network infrastructure.
Once the attending engineers have completed their investigations and we have received further information, we will provide an update accordingly.
Thank you for your patience and understanding while we work to resolve this issue.
Following further investigation with our third-party suppliers, we have identified the need for a field engineer to attend the site. We are currently arranging for an engineer to inspect our on-site equipment and have also requested that our third-party supplier carry out checks on their fibre network infrastructure.
Once the attending engineers have completed their investigations and we have received further information, we will provide an update accordingly.
Thank you for your patience and understanding while we work to resolve this issue.
Update (03 Nov 2026 00:12hrs)
We believe that the problem is outside of our network.
We are talking to our third party supplier, and they are investigating the problem.
We will update you again by 08:00.
We believe that the problem is outside of our network.
We are talking to our third party supplier, and they are investigating the problem.
We will update you again by 08:00.
417556 MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:43hrs)
Status: Closed.
Location: Horsham RH13.
Location: Horsham RH13.
There is maintenance taking place between the hours of 02:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Nov 2026 07:43hrs)
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:43hrs.
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:43hrs.
417503 MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:43hrs)
Status: Closed.
Location: Gilmerton EH11, EH17.
Location: Gilmerton EH11, EH17.
There is maintenance taking place between the hours of 00:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Nov 2026 07:43hrs)
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:43hrs.
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:43hrs.
414359 MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:43hrs)
Status: Closed.
Location: King Cross N1,N1C.
Location: King Cross N1,N1C.
There is maintenance taking place between the hours of 00:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Nov 2026 07:43hrs)
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:43hrs.
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:43hrs.
413551 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:42hrs)
Status: Closed.
Location: Coalville LE67.
Location: Coalville LE67.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Nov 2026 07:42hrs)
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:42hrs.
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:42hrs.
413549 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:42hrs)
Status: Closed.
Location: Loughborough LE12.
Location: Loughborough LE12.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Nov 2026 07:42hrs)
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:42hrs.
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:42hrs.
413547 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:41hrs)
Status: Closed.
Location: Hinckley LE10.
Location: Hinckley LE10.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Nov 2026 07:41hrs)
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:41hrs.
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:41hrs.
413545 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:40hrs)
Status: Closed.
Location: Hanslope MK19.
Location: Hanslope MK19.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Nov 2026 07:40hrs)
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:40hrs.
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 07:40hrs.
417312: MAINTENANCE AFFECTING TV SERVICES Last updated:(02 Nov 2026 12:25hrs)
Status: Closed.
Location: South Norfolk NR14.
Location: South Norfolk NR14.
There is essential maintenance taking place between the hours of 09:30 and 12:30 Monday 02/11/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Nov 2026 12:25hrs)
This Planned Maintenance was completed on Monday, November 2nd, 2026 at 12:25hrs.
This Planned Maintenance was completed on Monday, November 2nd, 2026 at 12:25hrs.
Update (02 Nov 2026 12:24hrs)
Maintenance work has been completed.
Please reboot your GTU or retune your TV if you've lost signal. Thank you for your patience.
Maintenance work has been completed.
Please reboot your GTU or retune your TV if you've lost signal. Thank you for your patience.