376747: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 10:19hrs)

Status: Currently open.
Location: G71 Scotland.

There is essential maintenance taking place between the hours of 06:00 and 08:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

378697: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 10:17hrs)

Status: Currently open.
Location: LS7 West Yorkshire.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

376689: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 09:08hrs)

Status: Currently open.
Location: SP4 Laverton.

There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 08/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

376780: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 09:08hrs)

Status: Currently open.
Location: TN37 East Sussex.

There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 08/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

373611 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 09:07hrs)

Status: Currently open.
Location: LU1 Bedfordshire.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

378459 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 09:07hrs)

Status: Currently open.
Location: BN24 , BN26 East Sussex.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

No updates for this incident yet.

378685: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 12:55hrs)

Status: Closed.
Location: B16 Birmingham.

There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 06/01/2025.Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (08 Jan 2026 12:55hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 12:55hrs.

378789: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 09:25hrs)

Status: Closed.
Location: Houghton Conquest MK45.

There is essential maintenance taking place between the hours of 08:00 and 17:00 on Thursday 08/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (08 Jan 2026 09:25hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 09:25hrs.

377802 : MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 09:10hrs)

Status: Closed.
Location: PE26, PE28 Cambridge.

There is essential maintenance taking place between the hours of 08:00 and 15:00 on Wednesday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (08 Jan 2026 09:10hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 09:10hrs.

374270 : MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 09:10hrs)

Status: Closed.
Location: DE24 East Midlands.

There is essential maintenance taking place between the hours of 09:00 and 16:00. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (08 Jan 2026 09:10hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 09:10hrs.

374478: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 09:09hrs)

Status: Closed.
Location: GU51 and RG27 Hampshire.

There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 07/01/2026 Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (08 Jan 2026 09:09hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 09:09hrs.

376004: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 08:51hrs)

Status: Closed.
Location: BN24 , BN26 East Sussex.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (08 Jan 2026 08:51hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 08:51hrs.

376719: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 08:50hrs)

Status: Closed.
Location: BN3 Brighton and Hove.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (08 Jan 2026 08:50hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 08:50hrs.

377965 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 08:49hrs)

Status: Closed.
Location: B24 Birmingham.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (08 Jan 2026 08:49hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 08:49hrs.

378310 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 08:48hrs)

Status: Closed.
Location: HX3 West Yorkshire.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (08 Jan 2026 08:48hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 08:48hrs.

379531: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 08:41hrs)

Status: Closed.
Location: GL50, GL51 Cheltenham.

There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (08 Jan 2026 08:41hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 08:41hrs.

376639: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 07:25hrs)

Status: Closed.
Location: TN23 Ashford.

There is essential maintenance taking place between the hours of 06:00 and 08:00 on Thursday 07/01/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.

Update (08 Jan 2026 07:25hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 07:25hrs.

377802: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(07 Jan 2026 17:38hrs)

Status: Closed.
Location: Peterborough PE24 PE26.

We are currently experiencing a network incident affecting phone and internet services in the PE24 and PE26 areas.

This disruption is due to planned engineering works that have exceeded their expected duration, resulting in a longer-than-anticipated outage. Additional plots beyond the original scope have also been impacted.

Our on-site fibre engineering team is actively working to repair the damaged fibre and restore services as quickly as possible. We will provide a further update by 16:00.

Please do not reset your equipment.

Update (07 Jan 2026 17:38hrs)
This incident was closed on Wednesday, January 7th, 2026 at 17:38hrs.

Update (07 Jan 2026 17:38hrs)
Work to restore service was completed at 15:40 on 07/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Incidents