There are 2 incidents or planned maintenances that may be affecting customers on our network.
379417: INCIDENT AFFECTING INTERNET SERVICES Last updated:(02 Jan 2026 19:21hrs)
Status: Closed.
Location: Caddington LU1.
Location: Caddington LU1.
We have a network incident in Caddington affecting internet services. Our team are looking into this and will provide an update by 15:50.
Please do not reset your equipment.
Please do not reset your equipment.
Update (02 Jan 2026 19:21hrs)
This incident was closed on Friday, January 2nd, 2026 at 19:21hrs.
This incident was closed on Friday, January 2nd, 2026 at 19:21hrs.
Update (02 Jan 2026 19:21hrs)
Our third party network provider have identified a power issue at the exchange, we are now seeing services restore and will continue to monitor. Any issues identified after this time should be treated as separate issues.
Our third party network provider have identified a power issue at the exchange, we are now seeing services restore and will continue to monitor. Any issues identified after this time should be treated as separate issues.
Update (02 Jan 2026 18:58hrs)
Our third party provider have identified an issue at the local exchange. We are continuing to work with them and will provide a further update at 20:45
Our third party provider have identified an issue at the local exchange. We are continuing to work with them and will provide a further update at 20:45
Update (02 Jan 2026 15:39hrs)
Field engineers have attended site and we now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:45.
Field engineers have attended site and we now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:45.
379284: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(02 Jan 2026 13:11hrs)
Status: Closed.
Location: Southampton SO14.
Location: Southampton SO14.
We have a network incident in Southampton SO14 affecting phone and internet services. Our team are looking into this and have identified an issue with our equipment on site. Services are currently up, but we expect further disruption until we can replace the failed part later today.
Please do not reset your equipment.
Please do not reset your equipment.
Update (02 Jan 2026 13:11hrs)
This incident was closed on Friday, January 2nd, 2026 at 13:11hrs.
This incident was closed on Friday, January 2nd, 2026 at 13:11hrs.
Update (02 Jan 2026 13:11hrs)
Work to restore service was completed at 12:57 on 02/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:57 on 02/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (02 Jan 2026 11:06hrs)
We’ve been able to access our equipment and have carried out a reboot, and services are currently restored.
A replacement unit is scheduled to arrive on site between now and 13:00. Once it arrives, we will replace the existing equipment to help ensure service stability moving forward.
We apologise for any further brief impact this may cause while we complete this work.
We’ve been able to access our equipment and have carried out a reboot, and services are currently restored.
A replacement unit is scheduled to arrive on site between now and 13:00. Once it arrives, we will replace the existing equipment to help ensure service stability moving forward.
We apologise for any further brief impact this may cause while we complete this work.
Update (02 Jan 2026 08:10hrs)
Good morning,
We are currently working with the Gateway Block management team, who oversee access to the area where our equipment is located. They have informed us that a representative should be available later this morning to discuss and arrange access for our engineers.
Our engineering team and required replacement parts are already en route. As soon as access is granted, we will proceed with replacing the failed device.
We will continue to provide updates as more information becomes available.
Good morning,
We are currently working with the Gateway Block management team, who oversee access to the area where our equipment is located. They have informed us that a representative should be available later this morning to discuss and arrange access for our engineers.
Our engineering team and required replacement parts are already en route. As soon as access is granted, we will proceed with replacing the failed device.
We will continue to provide updates as more information becomes available.
Update (01 Jan 2026 14:14hrs)
Good afternoon,
We are still chasing on site contacts to confirm access to our equipment but have not yet managed to gain access, at this time we do not expect to gain access until tomorrow but will provide further updates if the situation changes.
Good afternoon,
We are still chasing on site contacts to confirm access to our equipment but have not yet managed to gain access, at this time we do not expect to gain access until tomorrow but will provide further updates if the situation changes.
Update (31 Dec 2025 19:00hrs)
We are continuing to try and contact site management to gain access to the secure area and will provide further updates when new information becomes available.
We are continuing to try and contact site management to gain access to the secure area and will provide further updates when new information becomes available.
Update (31 Dec 2025 17:55hrs)
We are aware that services are again impacted by this issue and we expect them to remain offline until we can replace a piece of faulty equipment on our network.
An engineer attended earlier today and was refused access to the secure area to perform the fix work. We are attempting to arrange access with the relevant third party so that another engineer can attend and replace the part.
We will update you again as soon as there is more information.
We are aware that services are again impacted by this issue and we expect them to remain offline until we can replace a piece of faulty equipment on our network.
An engineer attended earlier today and was refused access to the secure area to perform the fix work. We are attempting to arrange access with the relevant third party so that another engineer can attend and replace the part.
We will update you again as soon as there is more information.