There are 10 incidents or planned maintenances that may be affecting customers on our network.
414757: INCIDENT AFFECTING INTERNET SERVICES Last updated:(30 Sep 2026 11:25hrs)
Status: Currently open.
Location: DN14 Eggborough.
Location: DN14 Eggborough.
We have a network incident in DN14 Eggborough affecting Internet services. Our team are looking into this and will provide an update by 13:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (30 Sep 2026 19:32hrs)
Openreach are continuing to work on the fault and have advised that the next update will be tomorrow afternoon.
We will continue to monitor the situation and will provide updates when the status of the fault changes.
Openreach are continuing to work on the fault and have advised that the next update will be tomorrow afternoon.
We will continue to monitor the situation and will provide updates when the status of the fault changes.
Update (30 Sep 2026 17:18hrs)
Our third-party supplier has advised that the fault is part of a larger Openreach MBORC(Matters Beyond Our Reasonable Control) fault which is not expected to be resolved before Thursday 01/10/2026.
We will continue to monitor the situation and will provide updates when the status of the fault changes.
Our next update will be at 20:00.
Our third-party supplier has advised that the fault is part of a larger Openreach MBORC(Matters Beyond Our Reasonable Control) fault which is not expected to be resolved before Thursday 01/10/2026.
We will continue to monitor the situation and will provide updates when the status of the fault changes.
Our next update will be at 20:00.
Update (30 Sep 2026 11:40hrs)
Following extensive remote diagnostics on all on-site equipment, we have successfully identified the cause of the fault.
The outage has been traced to third-party fibre repair works that have impacted the fibre connection serving the site. This has been confirmed by our third-party supplier, who is actively working to restore service by repairing the damaged fibre as quickly as possible.
We will continue to monitor the situation closely and provide further updates as they become available.
Thank you for your patience and understanding while this issue is being resolved.
Following extensive remote diagnostics on all on-site equipment, we have successfully identified the cause of the fault.
The outage has been traced to third-party fibre repair works that have impacted the fibre connection serving the site. This has been confirmed by our third-party supplier, who is actively working to restore service by repairing the damaged fibre as quickly as possible.
We will continue to monitor the situation closely and provide further updates as they become available.
Thank you for your patience and understanding while this issue is being resolved.
414139 MAINTENANCE AFFECTING SERVICES Last updated:(30 Sep 2026 08:12hrs)
Status: Currently open.
Location: Broughton DN20.
Location: Broughton DN20.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 01/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413195 MAINTENANCE AFFECTING SERVICES Last updated:(30 Sep 2026 08:10hrs)
Status: Currently open.
Location: Multiple Locations.
Location: Multiple Locations.
There is essential third party maintenance taking place between the hours of 01:00 and 02:00 on 01/10/2026. Customers may experience an interruption to services during this time.
Affected postcode areas:
CT9,TN30,TN22,TQ13,TR1,WA4,WA7,WF6,SO22,WR11,WV1,WV10
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Affected postcode areas:
CT9,TN30,TN22,TQ13,TR1,WA4,WA7,WF6,SO22,WR11,WV1,WV10
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413191 MAINTENANCE AFFECTING SERVICES Last updated:(30 Sep 2026 08:06hrs)
Status: Currently open.
Location: Multiple Locations.
Location: Multiple Locations.
There is essential third party maintenance taking place between the hours of 01:00 and 02:00 on 01/10/2026. Customers may experience an interruption to services during this time.
Affected postcode areas:
PE31,PL8,PL6,SN10,RM3,S75,ME10,ME9,SK17,SL6,SO14,SY11
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Affected postcode areas:
PE31,PL8,PL6,SN10,RM3,S75,ME10,ME9,SK17,SL6,SO14,SY11
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409842 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Sep 2026 08:01hrs)
Status: Currently open.
Location: Aberdeen AB32,AB21.
Location: Aberdeen AB32,AB21.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 01/010/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
409743 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Sep 2026 08:00hrs)
Status: Currently open.
Location: Reading RG1,RG30.
Location: Reading RG1,RG30.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 01/010/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409726 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Sep 2026 07:57hrs)
Status: Currently open.
Location: Cambridge CB23,PE19, Bedford MK44,.
Location: Cambridge CB23,PE19, Bedford MK44,.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 01/010/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409725 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Sep 2026 07:55hrs)
Status: Currently open.
Location: Huntingdon PE28.
Location: Huntingdon PE28.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 01/010/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412374 MAINTENANCE AFFECTING SERVICES Last updated:(29 Sep 2026 08:10hrs)
Status: Currently open.
Location: South Somerset TA18.
Location: South Somerset TA18.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 30/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412838 MAINTENANCE AFFECTING SERVICES Last updated:(29 Sep 2026 08:06hrs)
Status: Currently open.
Location: Horsebridge BN27.
Location: Horsebridge BN27.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 30/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.