There are 17 incidents or planned maintenances that may be affecting customers on our network.
420546 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Nov 2026 13:48hrs)
Status: Currently open.
Location: Coventry, CV5.
Location: Coventry, CV5.
We are currently investigating a network incident in Coventry that is affecting phone and internet services. Our engineers are actively working to identify the cause and restore service. The next update will be provided by 13:00.
Initial remote diagnostics indicate that the outage may be due to fibre damage. Engineers are en route to the affected area to confirm the impact and localise the fault.
Please do not reset your equipment at this time, as this is unlikely to restore service and may delay connectivity once the issue has been resolved.
Initial remote diagnostics indicate that the outage may be due to fibre damage. Engineers are en route to the affected area to confirm the impact and localise the fault.
Please do not reset your equipment at this time, as this is unlikely to restore service and may delay connectivity once the issue has been resolved.
Update (09 Nov 2026 14:55hrs)
Following extensive on-site investigations by our field engineering team, we have identified a section of damaged fibre infrastructure located outside of the site.
Due to the extent of the damage, the repair requires a specialist engineering team and cannot be resolved by the attending engineers.
We are currently working with a third-party partner to arrange their attendance and complete the necessary fibre repair work.
We will provide a further update as soon as we have confirmation of the planned repair timescales.
Thank you for your continued patience and understanding while we work to restore service.
Following extensive on-site investigations by our field engineering team, we have identified a section of damaged fibre infrastructure located outside of the site.
Due to the extent of the damage, the repair requires a specialist engineering team and cannot be resolved by the attending engineers.
We are currently working with a third-party partner to arrange their attendance and complete the necessary fibre repair work.
We will provide a further update as soon as we have confirmation of the planned repair timescales.
Thank you for your continued patience and understanding while we work to restore service.
Update (09 Nov 2026 12:56hrs)
Engineers are currently on site investigating the issue. Initial testing has identified a potential location of a suspected cable break, and engineers are now relocating to this area to carry out further investigation and testing.
The next update will be provided at 15:00.
Engineers are currently on site investigating the issue. Initial testing has identified a potential location of a suspected cable break, and engineers are now relocating to this area to carry out further investigation and testing.
The next update will be provided at 15:00.
420182: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Nov 2026 13:47hrs)
Status: Currently open.
Location: Billinghurst RH14.
Location: Billinghurst RH14.
We have a network incident in Billingshurst affecting a small number of phone and Internet services. A third party will be out to rectify the issues tomorrow 10/11/2026. Our team will update the incident with more information as it becomes available to us tomorrow.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Nov 2026 08:56hrs)
Following attendance by our engineering team on Friday 06/11/2026, we identified significant fibre damage on site. Due to the extent of the damage, a specialist engineering team is required to complete the necessary repairs.
Although the damage is extensive, it is located in an area that affects only a small number of customers, helping to minimise the overall impact.
We are actively pursuing an update on the specialist team's attendance and will provide further information as soon as their attendance has been confirmed.
We apologise for the inconvenience caused and thank you for your patience while we work to resolve this issue.
Following attendance by our engineering team on Friday 06/11/2026, we identified significant fibre damage on site. Due to the extent of the damage, a specialist engineering team is required to complete the necessary repairs.
Although the damage is extensive, it is located in an area that affects only a small number of customers, helping to minimise the overall impact.
We are actively pursuing an update on the specialist team's attendance and will provide further information as soon as their attendance has been confirmed.
We apologise for the inconvenience caused and thank you for your patience while we work to resolve this issue.
418746 : MAINTENANCE AFFECTING SERVICES: Last updated:(09 Nov 2026 11:27hrs)
Status: Currently open.
Location: HERTFORDSHIRE EN8.
Location: HERTFORDSHIRE EN8.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
414374 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:58hrs)
Status: Currently open.
Location: LONDON N1.
Location: LONDON N1.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411835 : MAINTENANCE AFFECTING SERVICES: Last updated:(09 Nov 2026 10:52hrs)
Status: Currently open.
Location: PEVENSEY BN23, BN24.
Location: PEVENSEY BN23, BN24.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 10/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
419751 - THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(09 Nov 2026 10:18hrs)
Status: Currently open.
Location: HUDDERSFIELD HD0.
Location: HUDDERSFIELD HD0.
There is essential third party maintenance taking place between the hours of 22:00 on Monday 09/11/2026 until 08:00 Tuesday 10/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
419750 - THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(09 Nov 2026 10:15hrs)
Status: Currently open.
Location: BRADFORD BD6, BD12.
Location: BRADFORD BD6, BD12.
There is essential third party maintenance taking place between the hours of 22:00 on Monday 09/11/2026 until 08:00 Tuesday 10/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417656 : MAINTENANCE AFFECTING SERVICES Last updated:(06 Nov 2026 15:52hrs)
Status: Currently open.
Location: SN7 Oxfordshire.
Location: SN7 Oxfordshire.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Monday 09/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417173 : MAINTENANCE AFFECTING SERVICES Last updated:(06 Nov 2026 15:44hrs)
Status: Currently open.
Location: NN17, NN18 Corby.
Location: NN17, NN18 Corby.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Monday 09/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418808 INCIDENT AFFECTING TV SERVICES Last updated:(28 Oct 2026 07:55hrs)
Status: Currently open.
Location: Dalston E8, N16.
Location: Dalston E8, N16.
We have a network incident affecting TV services. Our team are looking into this and will provide an update by 10:00
Please do not reset your equipment."
Please do not reset your equipment."
Update (09 Nov 2026 12:40hrs)
We have been able to identify the management company for the building to which we require access and are currently awaiting confirmation of when access can be arranged. Once we receive further information, we will be able to provide another update.
We have been able to identify the management company for the building to which we require access and are currently awaiting confirmation of when access can be arranged. Once we receive further information, we will be able to provide another update.
Update (05 Nov 2026 08:06hrs)
We are still working to gain access to the roof of the neighbouring building. We're in discussions with multiple parties to resolve the access issues.
We apologize for there being no new information.
We will update you further as more information becomes available.
We are still working to gain access to the roof of the neighbouring building. We're in discussions with multiple parties to resolve the access issues.
We apologize for there being no new information.
We will update you further as more information becomes available.
Update (29 Oct 2026 13:09hrs)
The engineer who attended has identified that the issue is related to equipment located on the roof of a neighbouring building.
Unfortunately, we do not currently have access to this equipment, which is preventing us from implementing a fix at this time.
We are actively working to identify and make contact with the building management responsible for the neighbouring property so that access can be arranged. We will provide a further update as soon as we have more information.
The engineer who attended has identified that the issue is related to equipment located on the roof of a neighbouring building.
Unfortunately, we do not currently have access to this equipment, which is preventing us from implementing a fix at this time.
We are actively working to identify and make contact with the building management responsible for the neighbouring property so that access can be arranged. We will provide a further update as soon as we have more information.
Update (29 Oct 2026 09:31hrs)
Our specialist engineer has arrived on site. We will provide further updates as the investigation progresses.
Our specialist engineer has arrived on site. We will provide further updates as the investigation progresses.
Update (28 Oct 2026 09:36hrs)
We have specialist engineer attending tomorrow morning to continue an investigation on the communal equipment. There has been access issues reported in the past to the equipment so we will provide further updates tomorrow once the engineer is on site.
We have specialist engineer attending tomorrow morning to continue an investigation on the communal equipment. There has been access issues reported in the past to the equipment so we will provide further updates tomorrow once the engineer is on site.
417513 : MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 13:26hrs)
Status: Closed.
Location: NN17, NN18 Corby.
Location: NN17, NN18 Corby.
There is essential maintenance taking place between the hours of 09:00 and 15:00 on Monday 09/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 13:26hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 13:26hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 13:26hrs.
418210 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:10hrs)
Status: Closed.
Location: B5 Birmingham.
Location: B5 Birmingham.
There is essential third party maintenance taking place between the hours of 06:00 and 15:00 on Saturday 07/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 10:10hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:10hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:10hrs.
418205 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:10hrs)
Status: Closed.
Location: B61 Birmingham.
Location: B61 Birmingham.
There is essential third party maintenance taking place between the hours of 06:00 and 15:00 on Saturday 07/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 10:10hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:10hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:10hrs.
418202: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:09hrs)
Status: Closed.
Location: B31 Birmingham.
Location: B31 Birmingham.
There is essential third party maintenance taking place between the hours of 06:00 and 15:00 on Saturday 07/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 10:09hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:09hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:09hrs.
418203 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:08hrs)
Status: Closed.
Location: B98 Worcestershire.
Location: B98 Worcestershire.
There is essential third party maintenance taking place between the hours of 06:00 and 15:00 on Saturday 07/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 10:08hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:08hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:08hrs.
418204 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:01hrs)
Status: Closed.
Location: B48 Worcestershire.
Location: B48 Worcestershire.
There is essential third party maintenance taking place between the hours of 06:00 and 15:00 on Saturday 07/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 10:01hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:01hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:01hrs.
418145: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:00hrs)
Status: Closed.
Location: WR4 Worcester.
Location: WR4 Worcester.
There is essential third party maintenance taking place between the hours of 06:00 and 15:00 on Saturday 07/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 10:00hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:00hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:00hrs.