There are 6 incidents or planned maintenances that may be affecting customers on our network.
387520: MAINTENANCE AFFECTING SERVICES Last updated:(22 Apr 2026 08:54hrs)
Status: Currently open.
Location: BS6 Bristol.
Location: BS6 Bristol.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 23/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391094 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Apr 2026 08:48hrs)
Status: Currently open.
Location: IP1 Suffolk, HG3 Harrogate.
Location: IP1 Suffolk, HG3 Harrogate.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 23/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391793: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Apr 2026 08:47hrs)
Status: Currently open.
Location: OX11 Oxfordshire.
Location: OX11 Oxfordshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 23/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392122 : MAINTENANCE AFFECTING SERVICES Last updated:(22 Apr 2026 08:47hrs)
Status: Currently open.
Location: M5 Manchester.
Location: M5 Manchester.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 23/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386418 MAINTENANCE AFFECTING SERVICES Last updated:(21 Apr 2026 08:21hrs)
Status: Currently open.
Location: London E3,E9.
Location: London E3,E9.
There is essential party maintenance taking place between the hours of 08:00 and 16:00 on 22/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392934 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(22 Apr 2026 16:24hrs)
Status: Closed.
Location: Wimbourne BH21.
Location: Wimbourne BH21.
We have a network incident in the Wimbourne BH21 area, affecting phone and internet services - intermittent poor performance. Our team are looking into this and will provide an update by 11:20.
Please do not reset your equipment.
Please do not reset your equipment.
Update (22 Apr 2026 16:24hrs)
This incident was closed on Wednesday, April 22nd, 2026 at 16:24hrs.
This incident was closed on Wednesday, April 22nd, 2026 at 16:24hrs.
Update (22 Apr 2026 16:24hrs)
Work to rest ore service was completed at 12:53 on 22/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to rest ore service was completed at 12:53 on 22/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (22 Apr 2026 11:54hrs)
Engineers are still investigating the problem.
We will provide a further update as soon as possible, or by 13:50.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Engineers are still investigating the problem.
We will provide a further update as soon as possible, or by 13:50.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.