There are 31 incidents or planned maintenances that may be affecting customers on our network.
390251: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:52hrs)
Status: Currently open.
Location: Cambridge PE19 CB23 Bedford MK44.
Location: Cambridge PE19 CB23 Bedford MK44.
There is essential emergency maintenance taking place between the hours 20:00 on 09/04/2026 until 08:00 on 10/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384937: MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:49hrs)
Status: Currently open.
Location: Basingstoke RG21.
Location: Basingstoke RG21.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
387873: MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:46hrs)
Status: Currently open.
Location: Bideford EX39.
Location: Bideford EX39.
There is essential maintenance taking place between the hours 00:00 until 05:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389786: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:44hrs)
Status: Currently open.
Location: Tendring CO16 CO7.
Location: Tendring CO16 CO7.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390704: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:41hrs)
Status: Currently open.
Location: Woolpit IP30 IP33 IP31 IP11.
Location: Woolpit IP30 IP33 IP31 IP11.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383629: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:39hrs)
Status: Currently open.
Location: Southampton SO14.
Location: Southampton SO14.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389380: MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:37hrs)
Status: Currently open.
Location: Dorset BH21.
Location: Dorset BH21.
There is essential maintenance taking place between the hours 23:00 on 08/04/2026 until 05:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389695: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:36hrs)
Status: Currently open.
Location: Cambridge CB23 PE19 Bedford MK44.
Location: Cambridge CB23 PE19 Bedford MK44.
There is essential emergency maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389694: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:35hrs)
Status: Currently open.
Location: Huntingdon PE28.
Location: Huntingdon PE28.
There is essential emergency maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389690: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:33hrs)
Status: Currently open.
Location: Wisbech PE13.
Location: Wisbech PE13.
There is essential emergency maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389688: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:32hrs)
Status: Currently open.
Location: Kings Lynn PE30 PE31.
Location: Kings Lynn PE30 PE31.
There is essential emergency maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389686: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:31hrs)
Status: Currently open.
Location: Ely CB6 CB7.
Location: Ely CB6 CB7.
There is essential emergency maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389680: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:29hrs)
Status: Currently open.
Location: Royston SG8.
Location: Royston SG8.
There is essential maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390268: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:27hrs)
Status: Currently open.
Location: March PE15.
Location: March PE15.
There is essential emergency maintenance taking place between the hours 22:00 on 08/04/2026 until 08:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391146: INCIDENT AFFECTING TV SERVICES Last updated:(07 Apr 2026 16:48hrs)
Status: Currently open.
Location: York, YO23.
Location: York, YO23.
We have a network incident in York affecting TV services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Apr 2026 13:14hrs)
We have been unable to gain access to our equipment on site and have not been able to reach anyone to provide entry. We will try again tomorrow and will keep you informed. Apologies for the inconvenience.
We have been unable to gain access to our equipment on site and have not been able to reach anyone to provide entry. We will try again tomorrow and will keep you informed. Apologies for the inconvenience.
Update (07 Apr 2026 17:05hrs)
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
The TV engineers ETA is between 08:00 and 16:00 on Wednesday 08/04/2026.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Our engineers have been investigating the problem and have identified an issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
The TV engineers ETA is between 08:00 and 16:00 on Wednesday 08/04/2026.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
387347: MAINTENANCE AFFECTING SERVICES Last updated:(07 Apr 2026 09:22hrs)
Status: Currently open.
Location: CB2 Cambridgeshire.
Location: CB2 Cambridgeshire.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 08/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391287: INCIDENT AFFECTING PHONE SERVICES Last updated:(08 Apr 2026 18:17hrs)
Status: Closed.
Location: Multiple locations.
Location: Multiple locations.
We’re currently experiencing a network incident across multiple areas that is affecting phone services, specifically inbound calls.
Our technical teams are actively investigating the issue.
We will provide a further update by 14:00.
In the meantime, please do not restart or reset your equipment, as this will not resolve the issue.
Our technical teams are actively investigating the issue.
We will provide a further update by 14:00.
In the meantime, please do not restart or reset your equipment, as this will not resolve the issue.
Update (08 Apr 2026 18:17hrs)
This incident was closed on Wednesday, April 8th, 2026 at 18:17hrs.
This incident was closed on Wednesday, April 8th, 2026 at 18:17hrs.
Update (08 Apr 2026 16:27hrs)
We have now applied a workaround and can see calls are now working. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We have now applied a workaround and can see calls are now working. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Apr 2026 14:20hrs)
We are continuing to work with a third-party vendor to resolve the ongoing issue.
We apologise for the continued delay and appreciate your patience while we work to restore services fully.
We will provide a further update as soon as we have a significant development to share.
We are continuing to work with a third-party vendor to resolve the ongoing issue.
We apologise for the continued delay and appreciate your patience while we work to restore services fully.
We will provide a further update as soon as we have a significant development to share.
388436: MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 12:42hrs)
Status: Closed.
Location: Bicester OX25 OX26.
Location: Bicester OX25 OX26.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 09/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 12:42hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 12:42hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 12:42hrs.
391171: INCIDENT AFFECTING PHONE SERVICES Last updated:(08 Apr 2026 09:50hrs)
Status: Closed.
Location: All locations.
Location: All locations.
We’re currently experiencing a network incident across multiple areas that is affecting phone services. Our technical teams are actively investigating the issue.
We will provide a further update by 10:00.
In the meantime, please do not restart or reset your equipment, as this will not resolve the issue.
We will provide a further update by 10:00.
In the meantime, please do not restart or reset your equipment, as this will not resolve the issue.
Update (08 Apr 2026 09:50hrs)
This incident was closed on Wednesday, April 8th, 2026 at 09:50hrs.
This incident was closed on Wednesday, April 8th, 2026 at 09:50hrs.
Update (08 Apr 2026 09:49hrs)
Following continued service monitoring and extensive checks, we can confirm that all services have been fully restored and are operating as expected.
If you are experiencing any further issues, please restart your equipment.
Following continued service monitoring and extensive checks, we can confirm that all services have been fully restored and are operating as expected.
If you are experiencing any further issues, please restart your equipment.
Update (08 Apr 2026 08:18hrs)
Our engineers have been working to resolve the issue. As a result of this work, we are now seeing phone traffic flowing normally across the network, and our tests are showing successful outcomes.
We will continue to closely monitor the situation and will provide a further update at 12:00.
Our engineers have been working to resolve the issue. As a result of this work, we are now seeing phone traffic flowing normally across the network, and our tests are showing successful outcomes.
We will continue to closely monitor the situation and will provide a further update at 12:00.
389285: MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:20hrs)
Status: Closed.
Location: Bordon GU35.
Location: Bordon GU35.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Sunday 05/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 08:20hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:20hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:20hrs.
386624: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:20hrs)
Status: Closed.
Location: Banbury OX15.
Location: Banbury OX15.
There is essential third party maintenance taking place between the hours of 09:00 and 16:00 Thursday 02/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 08:20hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:20hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:20hrs.
388383: MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:20hrs)
Status: Closed.
Location: Camborne TR14.
Location: Camborne TR14.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Tuesday 07/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 08:20hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:20hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:20hrs.
388398: MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:19hrs)
Status: Closed.
Location: Bridgwater TA6.
Location: Bridgwater TA6.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 07/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 08:19hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:19hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:19hrs.
389378: MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:19hrs)
Status: Closed.
Location: Oadby and Wigston LE2.
Location: Oadby and Wigston LE2.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 07/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 08:19hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:19hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:19hrs.
390514 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:18hrs)
Status: Closed.
Location: AB21 & AB22 Aberdeen.
Location: AB21 & AB22 Aberdeen.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 08/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 08:18hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:18hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:18hrs.
390516: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:18hrs)
Status: Closed.
Location: DN11 Doncaster.
Location: DN11 Doncaster.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 08/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 08:18hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:18hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:18hrs.
390522 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:17hrs)
Status: Closed.
Location: SN10 Wiltshire.
Location: SN10 Wiltshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 08/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 08:17hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:17hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:17hrs.
387870 : MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 08:16hrs)
Status: Closed.
Location: TQ12, TQ13 Devon.
Location: TQ12, TQ13 Devon.
There is essential maintenance taking place between the hours of 00:00 and 04:00 on Wednesday 08/04/2026 . Some customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 08:16hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:16hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 08:16hrs.
387345: MAINTENANCE AFFECTING SERVICES Last updated:(08 Apr 2026 07:33hrs)
Status: Closed.
Location: All Locations.
Location: All Locations.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Wednesday 07/04/2026.This is a core network upgrade and any service may see a short interruption to service.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Apr 2026 07:33hrs)
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 07:33hrs.
This Planned Maintenance was completed on Wednesday, April 8th, 2026 at 07:33hrs.
Update (08 Apr 2026 07:19hrs)
We are continuing to see further service recovery across the network and are confident that the issue has been resolved.
Due to the complexity of the incident, we will continue to closely monitor services over an extended period.
We will provide our next update by 10:00, or sooner if there are any further developments.
We are continuing to see further service recovery across the network and are confident that the issue has been resolved.
Due to the complexity of the incident, we will continue to closely monitor services over an extended period.
We will provide our next update by 10:00, or sooner if there are any further developments.
Update (08 Apr 2026 06:22hrs)
We experienced issues carrying out this work which resulted in an outage to some customers' services after 06:00.
As of 06:13, we believe all service to be restored. But due to the complexity of the work, we are still investigating to ensure no further impact is expected.
We will update you again here by 07:30, or if new information becomes available.
We experienced issues carrying out this work which resulted in an outage to some customers' services after 06:00.
As of 06:13, we believe all service to be restored. But due to the complexity of the work, we are still investigating to ensure no further impact is expected.
We will update you again here by 07:30, or if new information becomes available.
386865: MAINTENANCE AFFECTING SERVICES Last updated:(07 Apr 2026 14:40hrs)
Status: Closed.
Location: South End on Sea SS3.
Location: South End on Sea SS3.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 07/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (07 Apr 2026 14:40hrs)
This Planned Maintenance was completed on Tuesday, April 7th, 2026 at 14:40hrs.
This Planned Maintenance was completed on Tuesday, April 7th, 2026 at 14:40hrs.
391052: INCIDENT AFFECTING INTERNET SERVICES Last updated:(07 Apr 2026 14:13hrs)
Status: Closed.
Location: B1, B18 Birmingham.
Location: B1, B18 Birmingham.
We have a network incident in B1, B18 Birmingham affecting phone and internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (07 Apr 2026 14:13hrs)
This incident was closed on Tuesday, April 7th, 2026 at 14:13hrs.
This incident was closed on Tuesday, April 7th, 2026 at 14:13hrs.
Update (07 Apr 2026 14:13hrs)
Work to restore service was completed at 13:56 on 07/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 13:56 on 07/04/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (07 Apr 2026 13:04hrs)
An engineering team has been dispatched to investigate a fibre cable issue currently impacting services. They are en-route to site and will begin diagnostics upon arrival.
We will provide further updates as soon as more information becomes available. Thank you for your patience while we work to resolve this as quickly as possible.
An engineering team has been dispatched to investigate a fibre cable issue currently impacting services. They are en-route to site and will begin diagnostics upon arrival.
We will provide further updates as soon as more information becomes available. Thank you for your patience while we work to resolve this as quickly as possible.