There are 13 incidents or planned maintenances that may be affecting customers on our network.
390681: MAINTENANCE AFFECTING SERVICES Last updated:(01 May 2026 08:36hrs)
Status: Currently open.
Location: Aylesham CT3.
Location: Aylesham CT3.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 04/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390678: MAINTENANCE AFFECTING SERVICES Last updated:(01 May 2026 08:31hrs)
Status: Currently open.
Location: Dover CT16.
Location: Dover CT16.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 04/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392945: MAINTENANCE AFFECTING TV SERVICES Last updated:(01 May 2026 08:19hrs)
Status: Currently open.
Location: Burgess Hill.
Location: Burgess Hill.
There is essential emergency maintenance taking place between the hours 08:00 until 17:00 on 01/05/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394607: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(30 Apr 2026 22:50hrs)
Status: Currently open.
Location: TS26 TS27 Hartlepool.
Location: TS26 TS27 Hartlepool.
We have a network incident in Hartlepool affecting phone and internet services. Our team are looking into this and will provide an update by 01:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (01 May 2026 08:06hrs)
We are currently arranging for an engineering team to attend site to investigate a suspected fibre fault.
Further updates will be provided as soon as additional information becomes available.
We are currently arranging for an engineering team to attend site to investigate a suspected fibre fault.
Further updates will be provided as soon as additional information becomes available.
Update (30 Apr 2026 22:54hrs)
We have completed a thorough remote investigation of the incident and identified that it is affecting a small percentage of customers. Despite our efforts, we have been unable to resolve the issue remotely and further on-site testing is required.
A field engineer will be arranged to attend the site first thing tomorrow morning to carry out diagnostics and resolve the fault.
Thank you for your patience and understanding while we work to restore service.
We have completed a thorough remote investigation of the incident and identified that it is affecting a small percentage of customers. Despite our efforts, we have been unable to resolve the issue remotely and further on-site testing is required.
A field engineer will be arranged to attend the site first thing tomorrow morning to carry out diagnostics and resolve the fault.
Thank you for your patience and understanding while we work to restore service.
393736: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:22hrs)
Status: Currently open.
Location: Thetford IP25.
Location: Thetford IP25.
There is essential emergency maintenance taking place between the hours 23:00 on 01/05/2026 until 07:00 on 02/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393735: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Apr 2026 08:21hrs)
Status: Currently open.
Location: Suffolk IP22 IP14.
Location: Suffolk IP22 IP14.
There is essential emergency maintenance taking place between the hours 23:00 on 01/05/2026 until 07:00 on 02/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392558: MAINTENANCE AFFECTING SERVICES Last updated:(01 May 2026 08:23hrs)
Status: Closed.
Location: Desborough NN14.
Location: Desborough NN14.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 30/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 May 2026 08:23hrs)
This Planned Maintenance was completed on Friday, May 1st, 2026 at 08:23hrs.
This Planned Maintenance was completed on Friday, May 1st, 2026 at 08:23hrs.
394279: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 May 2026 08:22hrs)
Status: Closed.
Location: London SE1.
Location: London SE1.
There is essential emergency maintenance taking place between the hours 22:00 on 30/04/2026 until 06:00 on 01/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 May 2026 08:22hrs)
This incident was closed on Friday, May 1st, 2026 at 08:22hrs.
This incident was closed on Friday, May 1st, 2026 at 08:22hrs.
391332: MAINTENANCE AFFECTING TV SERVICES Last updated:(01 May 2026 08:21hrs)
Status: Closed.
Location: Bicester OX25 OX26.
Location: Bicester OX25 OX26.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 30/04/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 May 2026 08:21hrs)
This Planned Maintenance was completed on Friday, May 1st, 2026 at 08:21hrs.
This Planned Maintenance was completed on Friday, May 1st, 2026 at 08:21hrs.
392938: MAINTENANCE AFFECTING TV SERVICES Last updated:(01 May 2026 08:21hrs)
Status: Closed.
Location: Bristol BS16.
Location: Bristol BS16.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 30/04/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 May 2026 08:21hrs)
This Planned Maintenance was completed on Friday, May 1st, 2026 at 08:21hrs.
This Planned Maintenance was completed on Friday, May 1st, 2026 at 08:21hrs.
390331: MAINTENANCE AFFECTING TV SERVICES Last updated:(01 May 2026 08:20hrs)
Status: Closed.
Location: Bedford MK45.
Location: Bedford MK45.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 30/04/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 May 2026 08:20hrs)
This Planned Maintenance was completed on Friday, May 1st, 2026 at 08:20hrs.
This Planned Maintenance was completed on Friday, May 1st, 2026 at 08:20hrs.
390325: MAINTENANCE AFFECTING TV SERVICES Last updated:(01 May 2026 08:20hrs)
Status: Closed.
Location: Bedford MK43.
Location: Bedford MK43.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 30/04/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 May 2026 08:20hrs)
This Planned Maintenance was completed on Friday, May 1st, 2026 at 08:20hrs.
This Planned Maintenance was completed on Friday, May 1st, 2026 at 08:20hrs.
393118: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 May 2026 08:19hrs)
Status: Closed.
Location: Pontefract WF8.
Location: Pontefract WF8.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 01/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 May 2026 08:19hrs)
This incident was closed on Friday, May 1st, 2026 at 08:19hrs.
This incident was closed on Friday, May 1st, 2026 at 08:19hrs.