Incidents

Current incidents

There are 14 incidents or planned maintenances that may be affecting customers on our network.

341813: MAINTENANCE AFFECTING SERVICES   Last updated:(01 Apr 2025 09:18hrs)
Status: Currently open.
Location: TN23 Chilmington Green.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 02/04/25. Customers may experience an interruption to services for up to 30 minutes during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.
No updates for this incident yet.
342416: MAINTENANCE AFFECTING SERVICES   Last updated:(01 Apr 2025 09:16hrs)
Status: Currently open.
Location: OX44 Land East of Chalgrove, PE19 Little Paxton.
There is essential maintenance taking place between the hours of 07:00 and 08:00 on 02/04/25. Customers may experience an interruption to services for up to 10 minutes during this time.

Please do not reset your equipment during this period.


We apologise for the inconvenience this may cause.
No updates for this incident yet.
343612: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Apr 2025 09:13hrs)
Status: Currently open.
Location: M4 Simpson street.
There is essential third party maintenance taking place between the hours of 00:00 and 04:00 on 02/04/25 Customers may experience an interruption to services for up to 4 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
343410:THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Apr 2025 09:10hrs)
Status: Currently open.
Location: NG19 Mansfield.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 02/04/25 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
339450:THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Apr 2025 09:08hrs)
Status: Currently open.
Location: BD11 Drighlington, LS27 Morley.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 02/04/25 Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
344230: INCIDENT AFFECTING INTERNET AND PHONE SERVICES   Last updated:(31 Mar 2025 17:48hrs)
Status: Currently open.
Location: Wiltshire SN16.
We are currently experiencing a network fault in the Wiltshire SN16 area affecting voice and broadband Internet services.

Engineers are currently investigating the issue and have identified an issue with piece of network equipment.

The faulty equipment is impacting Internet and phone performance. We have scheduled an engineer to visit site tomorrow, Tuesday 1st April, to replace the faulty equipment.


Please do not reset your equipment.

We apologise for any inconvenience this may cause.
No updates for this incident yet.
340762: MAINTENANCE AFFECTING SERVICES   Last updated:(31 Mar 2025 08:55hrs)
Status: Currently open.
Location: Pontypool NP4 NP44.
There is essential maintenance taking place between the hours of 09:00-16:00 on Tuesday 01/04/2025.Customers may experience an interruption to services for up to 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
343593: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(31 Mar 2025 08:47hrs)
Status: Currently open.
Location: Rotherham S65.
There is emergency third party maintenance taking place between the hours of 20:00 and 06:00 on Tuesday 01/04/2025 into Wednesday 02/04/2025. Customers may experience an interruption to broadband services for up to 10hrs during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
343592: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(31 Mar 2025 08:45hrs)
Status: Currently open.
Location: Doncaster DN11.
There is emergency third party maintenance taking place between the hours of 20:00 and 06:00 on Tuesday 01/04/2025 into Wednesday 02/04/2025. Customers may experience an interruption to broadband services for up to 10hrs during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
344296: INCIDENT AFFECTING TV SERVICES   Last updated:(01 Apr 2025 10:32hrs)
Status: Closed.
Location: Peterborough PE7.
We have a network incident in Peterborough PE7 affecting TV services. An engineer team will be attending site on Tuesday 01/04/2025.

Please do not reset your equipment.
Update (01 Apr 2025 10:32hrs)
This incident was closed on Tuesday, April 1st, 2025 at 10:32hrs.
Update (01 Apr 2025 10:31hrs)
Work to restore service was completed at 10:15 on 01/04/25. Customers should now find services to be working as expected.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (01 Apr 2025 09:44hrs)
A specialist TV engineer has arrived at site.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
342414: MAINTENANCE AFFECTING SERVICES   Last updated:(01 Apr 2025 09:29hrs)
Status: Closed.
Location: Hertford SG14.
There is essential maintenance taking place between the hours of 07:00-08:00 on Tuesday 01/04/2025. Customers may experience an interruption to services for up to 10 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (01 Apr 2025 09:29hrs)
This Planned Maintenance was completed on Tuesday, April 1st, 2025 at 09:29hrs.
344174: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(01 Apr 2025 09:05hrs)
Status: Closed.
Location: Peterborough PE7.
There is emergency third party maintenance taking place between the hours of 00:00 and 03:00 on Tuesday 01/04/2025. Customers may experience an interruption to broadband services for up to 3hrs during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (01 Apr 2025 09:05hrs)
This incident was closed on Tuesday, April 1st, 2025 at 09:05hrs.
342897: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(01 Apr 2025 08:46hrs)
Status: Closed.
Location: Chelmsford CM3.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/04/2025. Customers may experience an interruption to broadband services for up to 6hrs during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
Update (01 Apr 2025 08:46hrs)
This Planned Maintenance was completed on Tuesday, April 1st, 2025 at 08:46hrs.
344349:INCIDENT AFFECTING INTERNET SERVICES   Last updated:(01 Apr 2025 07:04hrs)
Status: Closed.
Location: Hampton Vale PE7.
We have a network incident in Hampton Vale affecting internet services. Our team are looking into this and will provide an update by 02:30.

Please do not reset your equipment.
Update (01 Apr 2025 07:04hrs)
This incident was closed on Tuesday, April 1st, 2025 at 07:04hrs.
Update (01 Apr 2025 07:03hrs)
Work to restore service was completed at 00:30 on 01/04/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (01 Apr 2025 00:51hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.

We are talking to the third party, and they are working on a fix.

Service should now have restored for all customers, however we are looking into the root cause of the issue.