There are 21 incidents or planned maintenances that may be affecting customers on our network.
408092: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 11:08hrs)
Status: Currently open.
Location: Hartlepool TS26, TS27.
Location: Hartlepool TS26, TS27.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407539: MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 11:08hrs)
Status: Currently open.
Location: Birmingham B16.
Location: Birmingham B16.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409179: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 11:05hrs)
Status: Currently open.
Location: Derby DE1 Nottingham NG12, NG15.
Location: Derby DE1 Nottingham NG12, NG15.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407453: MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 11:00hrs)
Status: Currently open.
Location: Hurstpierpoint BN6.
Location: Hurstpierpoint BN6.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407119: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 10:58hrs)
Status: Currently open.
Location: Ipswich IP1, IP6.
Location: Ipswich IP1, IP6.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405918: MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 10:48hrs)
Status: Currently open.
Location: Blackwood NP12.
Location: Blackwood NP12.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403880: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 10:47hrs)
Status: Currently open.
Location: Abingdon OX13, OX14, OX1.
Location: Abingdon OX13, OX14, OX1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403858: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 10:45hrs)
Status: Currently open.
Location: Hartlepool TS28.
Location: Hartlepool TS28.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 20/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405823: MAINTENANCE AFFECTING SERVICES Last updated:(18 Aug 2026 09:14hrs)
Status: Currently open.
Location: Swindon SN1, SN17AE, SN17BZ, SN3, SN4.
Location: Swindon SN1, SN17AE, SN17BZ, SN3, SN4.
There is essential third party maintenance taking place between the hours of 08:00 and 16:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407385: MAINTENANCE AFFECTING SERVICES Last updated:(18 Aug 2026 09:12hrs)
Status: Currently open.
Location: Aylesham CT3.
Location: Aylesham CT3.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407384: MAINTENANCE AFFECTING SERVICES Last updated:(18 Aug 2026 09:10hrs)
Status: Currently open.
Location: Faversham ME13.
Location: Faversham ME13.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407380: MAINTENANCE AFFECTING SERVICES Last updated:(18 Aug 2026 09:09hrs)
Status: Currently open.
Location: London W3.
Location: London W3.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
405918 : MAINTENANCE AFFECTING SERVICES Last updated:(07 Aug 2026 09:50hrs)
Status: Currently open.
Location: Blackwood NP12.
Location: Blackwood NP12.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 20/08/2026. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409618: INCIDENT AFFECTING TV SERVICES Last updated:(19 Aug 2026 19:38hrs)
Status: Closed.
Location: Canterbury CT3.
Location: Canterbury CT3.
We have a network incident in the Canterbury CT3 area affecting TV services. Our team are looking into this and will provide an update by 19:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (19 Aug 2026 19:38hrs)
This incident was closed on Wednesday, August 19th, 2026 at 19:38hrs.
This incident was closed on Wednesday, August 19th, 2026 at 19:38hrs.
Update (19 Aug 2026 19:38hrs)
Work to restore service was completed at 19:00 on 19/08/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 19:00 on 19/08/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
406764:PLANNED MAINTENANCE - SERVICE AFFECTING Last updated:(19 Aug 2026 09:47hrs)
Status: Closed.
Location: Somerset BS10.
Location: Somerset BS10.
There is essential maintenance taking place between the hours 08:00 on 18/08/2026 until 16:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Aug 2026 09:47hrs)
This Planned Maintenance was completed on Wednesday, August 19th, 2026 at 09:47hrs.
This Planned Maintenance was completed on Wednesday, August 19th, 2026 at 09:47hrs.
407111:THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(19 Aug 2026 09:47hrs)
Status: Closed.
Location: East Sussex BN27, Essex CM22, CM6, Suffolk IP1, IP6.
Location: East Sussex BN27, Essex CM22, CM6, Suffolk IP1, IP6.
There is essential maintenance taking place between the hours 00:30 on 18/08/2026 until 06:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Aug 2026 09:47hrs)
This Planned Maintenance was completed on Wednesday, August 19th, 2026 at 09:47hrs.
This Planned Maintenance was completed on Wednesday, August 19th, 2026 at 09:47hrs.
406378: MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 09:47hrs)
Status: Closed.
Location: Birmingham B16.
Location: Birmingham B16.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Aug 2026 09:47hrs)
This Planned Maintenance was completed on Wednesday, August 19th, 2026 at 09:47hrs.
This Planned Maintenance was completed on Wednesday, August 19th, 2026 at 09:47hrs.
408384: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 07:56hrs)
Status: Closed.
Location: Bury St Edmunds IP31.
Location: Bury St Edmunds IP31.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Aug 2026 07:56hrs)
This Planned Maintenance was completed on Wednesday, August 19th, 2026 at 07:56hrs.
This Planned Maintenance was completed on Wednesday, August 19th, 2026 at 07:56hrs.
408473: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 07:54hrs)
Status: Closed.
Location: Manningtree CO11 Colchester CO5, CO7.
Location: Manningtree CO11 Colchester CO5, CO7.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Aug 2026 07:54hrs)
This incident was closed on Wednesday, August 19th, 2026 at 07:54hrs.
This incident was closed on Wednesday, August 19th, 2026 at 07:54hrs.
404245: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Aug 2026 07:53hrs)
Status: Closed.
Location: Sheffield S26, S21.
Location: Sheffield S26, S21.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Wednesday 19/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Aug 2026 07:53hrs)
This Planned Maintenance was completed on Wednesday, August 19th, 2026 at 07:53hrs.
This Planned Maintenance was completed on Wednesday, August 19th, 2026 at 07:53hrs.
406053: PLANNED MAINTENANCE - SERVICE AFFECTING Last updated:(18 Aug 2026 12:01hrs)
Status: Closed.
Location: Oxfordshire HP18, HP19, HP20.
Location: Oxfordshire HP18, HP19, HP20.
There is essential maintenance taking place between the hours 09:00 on 18/08/2026 until 16:00 on 18/08/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Aug 2026 12:01hrs)
This Planned Maintenance was completed on Tuesday, August 18th, 2026 at 12:01hrs.
This Planned Maintenance was completed on Tuesday, August 18th, 2026 at 12:01hrs.