There are 2 incidents or planned maintenances that may be affecting customers on our network.
353831: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(27 Jun 2025 08:45hrs)
Status: Currently open.
Location: Stockton-on-Tees TS19.
Location: Stockton-on-Tees TS19.
There is emergency third party maintenance taking place between the hours of 20:00 on 27/06/2025 until 10:00 on 28/06/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
355225: INCIDENT AFFECTING INTERNET SERVICES Last updated:(27 Jun 2025 13:29hrs)
Status: Closed.
Location: Bungay NR35, Halesworth IP19.
Location: Bungay NR35, Halesworth IP19.
We have a network incident in Bungay NR35 and Halesworth IP19 affecting internet services. This is due to an issue on our third party suppliers network. We are working with this supplier and will provide an update by 14:30
Please do not reset your equipment.
Please do not reset your equipment.
Update (27 Jun 2025 13:29hrs)
This incident was closed on Friday, June 27th, 2025 at 13:29hrs.
This incident was closed on Friday, June 27th, 2025 at 13:29hrs.
Update (27 Jun 2025 13:29hrs)
Our third party supplier has advised that this issue is fixed as of 12:45 27/06/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our third party supplier has advised that this issue is fixed as of 12:45 27/06/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.